Customer Data Customer Experience POS Study 
Retail TouchPoints
MARCH 8, 2021
Numerous studies have shown that customers still want to talk to your employees, they still want to explore your physical space and engage at a level that can’t be done solely through technology. How should brands be using technology to improve customer service while also elevating human connection?
Retail TouchPoints
MARCH 25, 2022
One-third are inspired by social media before buying that new sweater, electronic gizmo or video game, according to the PwC study Gen Z is Talking. Consequently, this is a medium that retailers must seriously consider in order to reach the customers of the future. Are you Listening? Rather, they visit the store around the corner.
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Retail TouchPoints
AUGUST 30, 2023
In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.
RTP blog
MARCH 5, 2018
By Rick Gretsch, Accelerated Concepts, a Digi International company In our recent study “The Cost of Downtime: Beyond the Bottom Line,” 72% of midsized retailers lose sales during network downtime. The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations.
iVend
MAY 18, 2021
Case study Land of Lincoln Goodwill Industries forays into 21st century retail with iVend Retail. The rapid growth of the sector means more competition, making it essential to offer a positive customer experience, loyalty, and personalised promotion programs to woo shoppers who now have a wider than ever range of thrift shopping options.
Kibo
MAY 17, 2021
However, they are challenged with cutting through the data noise to find what makes their customers tick. Ultimately, CMOs need to understand how to manage the volume of customer data before implementing a marketing strategy that will benefit both customers and company profits.
Korona
JUNE 23, 2022
The best ticketing system is the one that improves your customer experience, drives sales, offers insight into your performance, streamlines operations, and, in the end, supports your efforts to scale your business. Reporting tools and customer data: The first stage of improvement is knowing what needs improvement.
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