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The Need for Delivery Speed Drives Holiday Hiring

Retail TouchPoints

While Amazon and many big box retailers have announced their seasonal hiring plans, department stores and fashion chains have been notably, but not unexpectedly, quiet. The pandemic has negatively impacted the department stores’ businesses. Relieving Pressure On Stores.

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HBC Splits Saks OFF 5TH Into Online and In-Store Businesses — a Path Other Brands May Follow

Retail TouchPoints

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. This is the second such separation made by HBC in recent months.

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How to Meet and Exceed Amazon-Driven Customer Expectations 

ESW

If they needed a new shirt, they went to the department store. If they needed to replace a light bulb, they went to the hardware store. But since customers demand choice, global brands need the right partners with the expertise to broaden the product catalogue. Customisation Amazon makes excellent use of customer data.

eCommerce 139
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How Traditional Retailers Use Digital Marketing to Stay Relevant

Optimizely

In fact, they’ve managed to thrive thanks to savvy digital marketing and data harvesting, which has made them not only relevant but hard to ignore. Here’s how the best brands manage to keep the attention of customers old and new, combining old-school brand power with modern marketing tactics.

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Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

Murali Gokki, a Managing Director in the retail practice at AlixPartners — the consulting firm that has become retailers’ go-to as they consider ecommerce spinoffs — has a more nuanced take: “The broader pressure is about transforming [these businesses] to a digital-first mindset,” he said in an interview with Retail TouchPoints.

eCommerce 252
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Why Brands Should Consider Selling Direct to Consumer

ESW

Here are some of the biggest benefits of the direct-to-consumer model: You control the customer experience: When you sell through a department store or any third-party vendor, you most likely have little control over how your products are displayed or represented.

Consumer 122
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Nordstrom: No good deeds go unpunished

Steve Dennis

But unless this unexpected earnings hit suggests some underlying management issue it indicates nothing about the go-forward health of the business which, from where I sit, looks rather healthy. To be sure, a non-recurring $72MM charge related to credit card billing errors does not inspire confidence.