Retail TouchPoints

OCTOBER 25, 2023

Technology may be able to alleviate the problems of multi-tasking associates, but only if retailers invest more in employee-facing solutions. Our employees are our customers too, in almost all cases, and their expectations have risen as well,” said Walker. .” “The same is true in retail with BOPIS experiences,” Walker added. “If

Multi-channel 315

Multi-channel Customer Experience Mobile Improvements 315

Retail TouchPoints

NOVEMBER 6, 2023

64% of shoppers usually first visit a brand’s online store when they’re looking for gifts and goods. It’s clear that the experience customers encounter online will influence whether they head to the brand’s store or find products elsewhere. There is little doubt that technology is driving change across the retail industry.

Omnichannel 293

Omnichannel Social Media Channel Mobile 293

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Hiring staff is a real issue, especially in the holiday season – can POS technology help?

POS 105

POS Payment Services Payments Omnichannel 105

Retail TouchPoints

JANUARY 11, 2023

Not to mention that Shopify has many other technology partners that can help brands of all sizes connect their channels and therefore, all of their customer data — improving the entire lifecycle for the customer.

Social Media 263

Social Media Multi-channel Customer Loyalty Shopify 263

Retail TouchPoints

AUGUST 31, 2022

It’s important to recognize that this metaverse continuum also includes immersive platforms like Roblox and Web3 technologies like non-fungible tokens (NFTs). Retailers will need to position their business for the holiday season by continuing to invest in digital transformation enabled by experience, engineering talent and customer data.”

Omnichannel 251

Omnichannel Toys Shipping Costs Sporting Goods 251

Retail TouchPoints

JANUARY 27, 2021

According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. Solution: Adopt New Technologies. Grocery stores were the first to jump on the technology bandwagon by implementing new systems with a “tap to go” option that removes queues at the register.

Retail 278

Retail Social Media Channel Multichannel 278

iVend

DECEMBER 7, 2022

In Australia, 32% of the population + will buy their Christmas gifts online, and in the UK, the figure is comparable, at 30% ++. The risk of the switch Whilst there are many upsides for retailers in having customers buy though their ecommerce solution, they are also acutely aware that it can pose challenges.

eCommerce 98

eCommerce Retail Customer Experience Gifts 98

Retail TouchPoints

JUNE 30, 2021

In fact, 85% of professionals who have used customer journey maps found that they increased customer satisfaction, lowered churn, reduced complaints, and raised their Net Promoter Score (NPS ). Understand the customer base. The phrase “know your customer” is increasingly important.

Merchant Services 190

Merchant Services Payment Services Payments Customer 190

365 Retail

APRIL 3, 2024

Because my data is so disconnected, the AI concierge only has an order associated with my name from two years ago, which was actually a gift. Solving the data quality problem The critical first element to powering an effective AI strategy is a unified customer data foundation.

Customer 73

Customer Outdoor Customer Data Customer Experience 73

RTP blog

NOVEMBER 16, 2018

A typical example during the holiday season is when a brand sends repeated messages to a customer who bought a product as a gift for someone who has different product preferences than he/she does. Process customer data in real time Being one step behind a customer is of a little value to both the marketer and the customer.

Marketing 150

Marketing Customer Data Technology Gifts 150

iVend

MARCH 11, 2024

Loyalty Programs Loyalty is part of the iVend integrated retail technology platform. Integrate loyalty into the retail ecosystem For some retailers, a customer loyalty program is an ‘add-on’ that sits alongside their POS software. To get the most from loyalty, it must be part of an integrated retail technology platform.

POS 52

POS Customer Loyalty Retail Payments 52

Retail TouchPoints

DECEMBER 30, 2021

Once they’re in, they can make purchases with the victim’s stored payment data and rewards points, including items for resale and gift cards they can convert to cryptocurrency to fund other illegal activities. Screen every order, even those from returning customers. She currently serves as VP of Partnerships & Alliances at?

Merchant Services 265

Merchant Services Customer Payment Services Social Media 265

iVend

FEBRUARY 15, 2024

Loyalty Programs Loyalty is part of the iVend integrated retail technology platform. Integrate loyalty into the retail ecosystem For some retailers, a customer loyalty program is an ‘add-on’ that sits alongside their POS software. To get the most from loyalty, it must be part of an integrated retail technology platform.

POS 52

POS Customer Loyalty Payments Point of Sale 52

Retail TouchPoints

SEPTEMBER 28, 2020

And retailers are stretching out their holiday sales over a longer period in an effort to keep crowds out of stores, which provides the added benefit of avoiding the sales spikes that can easily overwhelm ecommerce technology, fulfillment and delivery. For its part, 1-800-FLOWERS.COM Inc.

Fulfillment 302

Fulfillment Department Stores Shipping Costs eCommerce 302

Optimizely

AUGUST 31, 2017

Your ecommerce business relies on this type of technology-driven personalization for one reason: it’s incredibly effective. Sometimes brands use less-than-ideal data collection and end up sending targeted messages to customers who don’t actually fit within a specific segment.

eCommerce 199

eCommerce B2C Gifts Marketing 199

RTP blog

JULY 20, 2018

On average, customers spend 3.3X the value of the gift card (across all verticals). Elery Pfeffer is a technology entrepreneur and current CEO and founder of Nift , a platform that empowers neighborhood businesses to help promote one another through free, local gifts. Or is it a smaller and more bespoke experience?

Small Business Retail 150

Small Business Retail Gifts Merchant Services eCommerce 150

Dynamic Action

AUGUST 11, 2023

With access to insights from visual merchandising tools, on-demand reports, accessible metrics and customer data insights, you will be equipped with the tools to build a visual and personalized “trading opportunity calendar.” With recommended actions, moments that matter to your customer become clear much more quickly.

Customer 62

Customer Customer Data Recommendation Demo 62

Optimizely

SEPTEMBER 11, 2018

Have you ever actually asked your customers what they think of your B2C brand? If not, you’re missing out on key data points. While it’s vital to collect and analyze customer data across channels and devices, it isn’t enough to track email opens, social media likes, and website visits alone.

Customer 250

Customer B2C Social Media Improvements 250

RTP blog

JULY 14, 2017

Merchants who deal in the growing digital goods space — selling electronic gift cards, e-books, digital tickets, and the like — are losing even more: 8.6% Merchants will need to adopt a variety of strategies and use a combination of human and technological resources to stop account takeovers before they can happen.

Merchant Services 150

Merchant Services Payments eCommerce Payment Services 150

iVend

MAY 11, 2022

Here we look at the benefits of promotions, the range of promotion types, and the retail technology that powers effective promotions. Create differentiation and awareness – imaginative promotions can create a customer experience that sets a retail business apart from its competition , and keep it at the forefront of shoppers’ minds.

Retail 52

Retail POS Technology Customer Data 52

Optimizely

FEBRUARY 19, 2021

For my birthday every year, I still receive a tangible gift card to my favorite retailers rather than getting one via email, although other businesses still resort to that as well. How come certain businesses still find direct mail marketing as an effective way to stay top of mind and engage with customers? But what does it all mean?

Marketing 195

Marketing Social Media Shipping Costs Consumer 195

RETAIL MANAGEMENT SOFTWARE

DECEMBER 8, 2021

Marketers may get a single view of each customer across different channels with consumer-management technologies. Store promotions, gift cards, and unique loyalty-based marketing may help customers buy more and stay longer. Invest in a Consumer-Loyalty Program.

Merchant Services 52

Merchant Services POS Gifts Customer Retention 52

Optimizely

NOVEMBER 6, 2018

To best serve these customers and drive beverage sales, Tea Forte unifies customer data across channels and platforms to can understand what products buyers love, what they buy most, and what kind of messages to send to buyers. Focus on cutting-edge technology. HelloFresh. Subscriptions for consistent business.

Food and Beverages 268

Food and Beverages eCommerce Marketing Social Media 268

Ecommerce Platforms

DECEMBER 28, 2021

As the restaurant industry continues to grow, with around 60% of consumers ordering delivery or takeout at least once per week, business leaders need to ensure they have the right technology in place to manage orders of all shapes and sizes. The technology is easy-to-use, convenient, and surprisingly affordable. Go to top. TouchBistro.

Payment Services 104

Payment Services Payments POS lightspeed 104

GetElastic

MARCH 12, 2019

After all, AI can quickly analyze extensive amounts of customer data to identify emerging fraud patterns. However, for all the benefits AI-based fraud solutions can offer, the technology does have some limitations when it comes to evaluating credit card transactions. Lack of High-Quality Data. AI-Based Shortcomings .

Management 139

Management Shipping Costs eCommerce Merchant Services 139

Ecommerce Platforms

MARCH 24, 2022

The best POS system for coffee shops is a convenient solution for managing transactions, customer data, and inventory tracking in one place. Built in CRM solution with loyalty management and gift cards. The more technology you want, including kitchen readers and bonus tools for team members, the more you can expect to pay.

POS 104

POS lightspeed Payment Services Shopify 104

lateshipment

NOVEMBER 26, 2023

It covers impulse buyers — who make unplanned purchases motivated by emotional triggers such as peer pressure or “FOMO” from the holiday trends, gift givers — who are purchasing products for others, early bird or last-minute shoppers, and shoppers of different demographics (age, gender, spend threshold, etc). Benefits of real-time tracking 3.3:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

GetElastic

SEPTEMBER 9, 2019

Gartner predicts chatbots will power 85% of customer service interactions by next year, and 31% of marketers believe that virtual personal assistants will have more impact than any other AI technology. For example, “I’m looking for gift ideas for a 3 year old boy.”. Secure customer data. Intent is what it sounds!

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159

BigCommerce

APRIL 21, 2017

Looking at your store’s overview data, including abandoned cart data , purchase funnel and most popular products is a great place to start. However, it’s helpful to dive into your customer data even further to really understand their behavior and who they are, enabling you to personalize their experience.

eCommerce 420

eCommerce Shipping Costs BigCommerce Gifts 420

Kissmetrics

APRIL 20, 2021

This makes their products ideal for gift-giving. Thanks to the latest advanced technologies, you can leverage customer data platforms to get real-time profiles of shoppers. Yankee Candle gives consumers the opportunity to pick a fragrance, include a photo, and a personalized message for $5.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Korona

OCTOBER 4, 2022

Customer-facing display to improve customers checkouts. In-depth customer relationship management and reporting. Gift cards and mobile loyalty program. Customer Facing Display To Improve Customers Checkouts. In-Depth Customer Relationship Management And Reporting. Table of contents.

POS 52

POS Payment Services Merchant Services Point of Sale 52

Korona

FEBRUARY 1, 2023

The costs that eat away at your profits are usually twofold: the costs associated with high payment processor rates and additional fees, like paying for your gift cards or customer support calls. The same goes for gift cards. Other solutions tack on hidden fees for customer support calls or emails.

POS 52

POS Payment Services Payments Point of Sale 52

RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 6, 2022

Promotions and loyalty program : Customer-specific discounts and gifts based on the customer’s profile history, new promotional schemes for holidays, events, seasonal peaks, etc. So, you can manage all aspects of your business without investing in new industry-specific technology. Save time and cost.

Management 95

Management Shipping Costs Retail eCommerce Platforms 95

BigCommerce

JULY 30, 2018

What that told us is that people are comfortable with using Prime to buy their shampoo, for example, and then going back five hours later because they forgot shoes for their daughter, and then going back again six hours later to buy a gift for someone. Data’s Starring Role in Ecommerce. Each time they’re in and out quickly.

eCommerce 258

eCommerce X-cart Social Media Arts 258

Ecommerce Platforms

MARCH 14, 2022

Square has been at the forefront of mobile POS technology for more than a decade. Integration for gift cards, refunds, loyalty programs. Send checkout links to customers or offer digital gift cards, allowing you to sell through another channel altogether. You can also provide digital receipts to customers.

POS 197

POS Payment Services Mobile Payments 197

365 Retail

OCTOBER 31, 2022

Getting your customer data clean. Marketers can use this time wisely to communicate last-chance shipping days with customers in messaging as well as on owned channels. And get ready to assist them with additional options for purchasing like express delivery, click-and-collect, curbside pick-up, gift cards, etc.

Marketing 52

Marketing Retail Shipping Costs Customer Retention 52

Omnisend

MAY 4, 2021

For example, the Gatsby app integrates with Omnisend to capture the social context of their customers, providing ideas for who might be a good collaborator. . Whether using an influencer search tool or tapping into your own customer data, this groundwork helps you pinpoint some options. Do they work with any competitors?

eCommerce Marketing 113

eCommerce Marketing Marketing eCommerce Social Media 113