Remove contact
article thumbnail

A Guide to Omnichannel Commerce for International Expansion

ESW

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

article thumbnail

How to Win in the Real-Time Holiday Retail Era

Retail TouchPoints

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Recent data shows that people plan to buy more gifts and spend more money than they did in 2020. Holiday shopping season is upon us.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Google Cloud’s Carrie Tharp: Forget Omnichannel, Retail Needs to be ‘Channel-less’

Retail TouchPoints

A second bucket is [focused on creating] customer-centric, data-driven organizations: building out customer data platforms (CDPs) for personalization and improved demand forecasting; how to take in more signals and get to better forecasts and have less stockouts. A big piece of all this] is also supply chain.

Channel 182
article thumbnail

The Need for Delivery Speed Drives Holiday Hiring

Retail TouchPoints

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Across a wide range of retailers, three trends are driving the industry’s holiday hiring strategies: The race is on for same-day delivery.

article thumbnail

How to Meet and Exceed Amazon-Driven Customer Expectations 

ESW

Other shoppers went online to purchase things that made lockdown life more tolerable: comfortable work-from-home wardrobes, houseplants, new décor and furniture for the home office and pet supplies. Amazon is everywhere the customer is. Omnichannel is here to stay. Customisation Amazon makes excellent use of customer data.

eCommerce 139
article thumbnail

As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value

Retail TouchPoints

Buser pointed to Tesla’s “Touchless Test Drive” as a great model that makes appointments the “new default for a zero-contact experience.” An omnichannel appointment system is especially valuable as more brands and retailers expand their assortment of in-store and digital services.

Retail 267
article thumbnail

How Technology Is Changing Retail in 2023

Korona

Table of Contents Omnichannel Retailing Will Keep Growing The Rise of Web3 RFID Retail Technology AI Retail Tech Trends New Forms of Digital Marketing Personalized Shopping The Green Revolution of Retail 1. Omnichannel Shopping Will Continue to Expand This doesn’t simply mean eCommerce anymore.