sales@lateshipment.com 
lateshipment
SEPTEMBER 14, 2020
At LateShipment.com, we are excited to announce that we will be a part of the “ E-Commerce Bootcamp ” being organized by Freshworks on the 25th of September , 2020 and supported by industry behemoths such as Shopify, PayPal, SurveyMonkey, Unicommerce, and Parcel Hub. appeared first on Lateshipment.com Blog. Featured Speakers.
lateshipment
FEBRUARY 10, 2021
With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. You lose the opportunity to drive repeat sales during post-purchase order tracking moments. Customers track orders 6-8 times before delivery! Drive repeat sales with product recommendations.
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lateshipment
FEBRUARY 10, 2021
With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies.
lateshipment
FEBRUARY 10, 2021
Post-Purchase Customer Experience Amidst the Rise of eCommerce. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. Capturing these delivery satisfaction ratings will also in turn reflect on your overall customer satisfaction metrics such as CSAT and NPS. .
lateshipment
MAY 21, 2021
Improving customer retention by 5% increases profits by up to 25% to 95%. If you are trying to sell something, the chances of making a sale are 60-70% with a retained customer. The likelihood of the same is only 5-20% with a new customer. Steps to retain your eCommerce customers. Create a customer loyalty program.
lateshipment
FEBRUARY 26, 2021
FAQs from customers during their post-purchase journey. #1: Sometimes this even works to give your customers the slightest push towards making a purchase, so it is a good ploy to provide free returns by bearing the costs of it. . Ready to take your post-purchase customer experience to the next level?
lateshipment
SEPTEMBER 21, 2021
Customer Support Challenges During the Holiday Season. My son is very disappointed that you can’t deliver his jersey on-time for his first @NHLFlyers game, even though I paid for 2-Day shipping. Customers during the Holiday season anticipate their orders with extra diligence. Provide 24/7 customer support.
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