Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Source: Live Chat.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Omnisend

APRIL 28, 2021

Attract prior customers : Customers may not return without making use of marketing retention strategies, which can mean the difference between a customer coming back for more of your products and never seeing that customer again. Consider Customer Accounts. 5 Expert Ideas for Retention Marketing.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

Retail TouchPoints

SEPTEMBER 21, 2021

Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Salesforce anticipates 50% of new loyalty program signups will go dark after December 2021.”.

Payments 207

Payments Payment Services Customer Experience Social Media 207

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. In this, we’ll look at how you can leverage ecommerce big data effectively to grow your business and better serve your customers. Literally.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. I’m going to show you how to wow your customers with Facebook Messenger. This is important to remedy.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Smile.io

MARCH 21, 2023

You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

Smile.io

MARCH 2, 2022

A few main benefits of collecting customer feedback online are: Allowing you to make informed decisions about what products to sell. Finding common pain points amongst your customers gives you opportunities to improve your online customer experience. Generating online customer reviews is a great way to get social proof.

Customer 71

Customer Live Chat Social Media Customer Loyalty 71

SellBrite

MAY 10, 2019

You don’t want your customers to think they should look elsewhere the next time they want to buy a product like yours again. To convince them, you have to invest in product quality and customer experience, but you also need to present them with a brand they want to love and ultimately be associated with. Be known for something.

Social Media 135

Social Media Live Chat Shipping Costs Shopify 135

Omnisend

JANUARY 5, 2024

Here are just some of the benefits:: Increased visibility More credibility Owned channel (no need to worry about social media algorithm updates) More control over customer experiences Exactly what you want your brand to deliver, right? Get started with Omnisend today See pricing Still not convinced about the importance of a website?

eCommerce 88

eCommerce Payment Services SEO Social Media 88

SellBrite

JANUARY 26, 2018

To continue building a sustainable and profitable ecommerce business in 2018, you need to spend time thinking about what you’re going to do differently this year, what you’re going to scale back, and what you’re going to double down on in order to attract, convert, and keep new customers over the next 12 months. Know What Makes You Different.

eCommerce 148

eCommerce Blog Customer Loyalty Travel 148

retailnext

FEBRUARY 6, 2020

In an effort to meet customer demand and increase the likelihood of customer loyalty, retail brands need to find ways to ensure a customer’s shopping experience fits seamlessly into the rest of their daily routine.

Customer 81

Customer Retail Live Chat eCommerce 81

ESW

AUGUST 25, 2020

Recreating one of the best parts of the traditional retail experience isn’t the only benefit of adding personalization technology to your eCommerce store. There are several other benefits to personalization, writes Animalz’s Drew Housman , some of which include: Improved customer loyalty. Increased time on site.

eCommerce 78

eCommerce Live Chat Improvements Consumer 78

SellBrite

FEBRUARY 9, 2018

In ecommerce, you live and die by what your customers and prospective customers believe to be true about you. The perceptions they have about your company and the experiences they have with your products and your team is everything. Understand the Power of Customer Service. So, how do you get started? Tweeting you?

Channel 93

Channel eCommerce Customer Live Chat 93

Smile.io

FEBRUARY 24, 2023

That’s what customer retention is all about–the ability to keep customers coming back to you time and time again. However, customer retention doesn’t happen overnight—it’s part of a three-stage cycle that we like to call the customer loyalty loop.

Customer Retention 74

Customer Retention Customer Social Media Merchant Services 74

Ecommerce Platforms

DECEMBER 20, 2019

For a restaurant, bar, or a store to keep its customers happy, they need to fulfill orders, deliver on time, have their customer's choices in stock. They also need to offer customers loyalty programs and discounts to keep those same consumers even happier. For day to day issues, there’s also live chat and an FAQ section.

POS 118

POS Payment Services Payments Point of Sale 118

ChannelAdvisor

JULY 3, 2017

In her lively chat with Adam Joseph, director of client success at ChannelAdvisor, Portas explored many topics affecting brands and retailers, including the digital revolution and changing consumer behaviors. Here are our 10 favorite observations from Mary Portas during our fireside chat: 1. Customer Loyalty.

Department Stores 45

Department Stores Social Media Live Chat Online Retail 45

BigCommerce

JULY 25, 2017

Each comes with its own tips and tactics, and each its own version of what success is, how it happens and why anyone beyond that individual who achieved it should care. Photos are worth millions of dollars: Don’t skip the most important part of your customer experience, showing them exactly how to style and put together an entire look.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Ecommerce Platforms

FEBRUARY 20, 2020

Your customers can make partial payments or possibly submit split tenders. It’s also possible to apply store credit, gift cards, discounts, and tips. Then as soon as the payment is received, you can proceed to send your customers personalized text receipts, printed receipts, and e-receipts.

POS 118

POS Payment Services Merchant Services lightspeed 118

Ecommerce Platforms

FEBRUARY 20, 2020

Your customers can make partial payments or possibly submit split tenders. It’s also possible to apply store credit, gift cards, discounts, and tips. Then as soon as the payment is received, you can proceed to send your customers personalized text receipts, printed receipts, and e-receipts.

POS 104

POS Payment Services Merchant Services lightspeed 104

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 152

Small Business Retail Retail Food and Beverages Live Chat 152

SellBrite

MARCH 30, 2018

With Zendesk Chat, you can build a customized chat badge to install on your site, set up proactive chats that engage with visitors based on certain triggers, respond to questions left by interested customers, and also get access to powerful metrics and reports.

eCommerce 151

eCommerce Social Media Merchant Services Payment Services 151

MakeWebBetter

AUGUST 8, 2019

When talking about e-commerce marketing ideas. It becomes mandatory to pitch sales according to the holiday calendar. So here I present the most needed holiday sale calendar of 2019. But firstly, I would like to share some sales stats which might help and excel your business this e-commerce holidays. Ecommerce holiday sales mostly counts upon […].

eCommerce 60

eCommerce eCommerce Marketing Presentation Marketing 60