Retail TouchPoints

JANUARY 23, 2023

While companies currently interact with customers via multiple channels — mobile devices, desktop computers, email, social media and chatbots — leveraging the metaverse helps companies create immersive and interactive retail experiences for customers. Create superior customer experiences.

Improvements 208

Improvements Customer Social Media Retail 208

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 266

Social Media Multi-channel Customer Loyalty Shopify 266

Omnisend

APRIL 5, 2023

This is the time to show your human side: quickly acknowledge the mistake and reassure customers that you’ve got it under control. Handled correctly, a mistake can help to increase customer loyalty. We say this from experience, because we recently made a mistake ourselves.

Customer Loyalty 78

Customer Loyalty Customer Social Media Document 78

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. Loyalty program integration throughout the customer journey.

Consumer 230

Consumer Customer Loyalty Customer Experience Recommendation 230

Kissmetrics

AUGUST 17, 2021

Brand awareness campaigns help you build successful relationships with customers based on trust. Finally, trust builds customer loyalty. On the one hand, loyal, happy customers will promote you to their friends and family, which brings you more customers in the long run. The takeaway? Then, start communicating!

Social Media 356

Social Media Customer Loyalty Improvements Customer Experience 356

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

lateshipment

DECEMBER 11, 2020

They will choose to shop online and will use social media websites to discover gift ideas. All you need to do is to increase your brand visibility and build an effective social commerce campaign. Let’s talk about social commerce in more detail. What is Social Commerce? Forever 21. Focus on quality.

Social Media 246

Social Media eCommerce Gifts Article 246

Retail TouchPoints

MAY 8, 2024

Interview with Contentsquare CMO Jean-Christophe Pitié RTP: What was your one big callout from your 2024 Digital Experience Benchmark Report? Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken.

Merchant Services 219

Merchant Services eCommerce Channel Mobile 219

GetElastic

NOVEMBER 8, 2019

Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships: 1. Reward loyalty. You don’t need to implement all of these but adopt those that make sense for your customers and business model.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Retail TouchPoints

AUGUST 24, 2023

It’s being used to generate marketing content including social media posts, videos and images. It’s also accelerating the creation of virtual and augmented reality experiences, allowing consumers to interact with products in their environments. In fact, seven out of 10 marketers in the U.S.

Toys 232

Toys B2C Social Media Accessories 232

Retail TouchPoints

JULY 10, 2023

New state-of-the-art generative AI models for text, images, high-fidelity videos and 3D assets can be trained and fine-tuned with retailers’ proprietary data, representing their specific brand and tone and with appropriate guardrails to do domain-specific tasks. Another use case for AI models is to determine customer sentiment.

Merchant Services 272

Merchant Services Shipping Costs Retail Social Media 272

Kissmetrics

OCTOBER 19, 2021

Make sure they know about your website and social media presence by advertising your digital channels around the store. For instance, you could: Add your website URL and social media pages to receipts. Wealthier households are more likely to experience FOMO. Social media is a major contributor.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Ensure your social media team is trained and equipped to handle customer inquiries.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

SEPTEMBER 21, 2021

You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. How to Get the Most Value From Your Loyalty Program This Season. How to Get the Most Value From Your Loyalty Program This Season.

Payments 221

Payments Payment Services Customer Experience Social Media 221

lateshipment

JULY 14, 2021

The demand for self-service is rising because of the modern customer’s need for speed. Research shows that 70% of customers expect the website they visit to have a self-service option. Leverage the Power of Social Media. Social media is one of the most powerful tools in the modern business world. Conclusion.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

MagentoBrain

MAY 23, 2023

Make it easy to use: Make your loyalty program easy to use and understand. Customers should be able to enroll easily, track their rewards, and redeem them easily. Promote your program: Promote your loyalty program through your website, social media channels, and email marketing campaigns.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

lateshipment

DECEMBER 11, 2020

What is Social Commerce? Social commerce is the use of social media websites like Facebook, Instagram, and Pinterest for marketing and sales purposes. Social commerce campaigns aim to boost social interactions such as retweets, likes, link clicks, and shares and to drive sales. Forever 21. Focus on quality.

Social Media 130

Social Media eCommerce Article Customer Loyalty 130

lateshipment

APRIL 23, 2023

All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc. My perception of building an e-commerce brand looks fun.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Kissmetrics

JANUARY 14, 2021

These emotional connections increase customer loyalty, not to mention profits and word-of-mouth advertising. Companies with robust corporate branding strategies attract and maintain new customers, increase community interest, and improve overall marketing strategy. billion active social media users.

Social Media 273

Social Media Customer Loyalty Consumer Shipping Costs 273

GetElastic

OCTOBER 21, 2022

All listed experts have a wide range of backgrounds, experience, and longstanding careers in technology, marketing, and sales to name a few. Experts on this list are segmented by their respective area of expertise, and have either published insights, consistent social media content, bestselling books, speaker series, or podcasts.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

RetailMinded

FEBRUARY 18, 2023

Experiment with text, images, and videos. Avoid overloading customers with repetitive ads. Invest in Personalization Personalization is an efficient strategy to boost repeat engagement and customer loyalty over time. Offer Freebies and Discounts All customers love good deals.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Smile.io

JULY 25, 2023

All loyalty program types are effective when you pick the correct type and put the work in. Along with marketing your loyalty program, there are several things you can do to add excitement to the customer loyalty experience from custom earning actions to time-based bonus points events.

eCommerce 60

eCommerce Jewelry Omnichannel Social Media 60

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Visual Recognition Visual recognition technology powered by AI can analyze images and videos to identify products, logos, and even customer sentiment. Retailers use this technology for various purposes, including monitoring in-store displays, tracking brand visibility, and gathering insights from user-generated content on social media.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

JANUARY 5, 2022

And that could be through downloading the app, signing up for the email list or following the brand on social media.” Trotter added that the main objective should be to use the store as a kickoff to a more long-term omnichannel engagement strategy, rather than a one-off experience that could, possibly, inspire a one-time purchase.

Retail 280

Retail Omnichannel Social Media Consumer 280

ESW

APRIL 15, 2019

Promote the sale ahead of time on major channels (social media, email campaigns and website) to give people time to research products. Offer free shipping and shipping that can arrive quickly, when customers want it. Social Shopping for New Levels of Reach. Keep the sale simple. Product Comparison Charts.

eCommerce 113

eCommerce Social Media Payment Services Gifts 113

SellBrite

FEBRUARY 27, 2019

Specifically, both use unique, custom-made product packaging design as a tangible representation of what they each stand for. Both brands have managed to create the expectation of exceptional customer experience and quality—with their packaging. Carry the online customer experience into the real world.

eCommerce 139

eCommerce Social Media Magazine Subscription 139

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. 69% of B2B buyers are willing to pay more for a personalized experience.

B2B 146

B2B eCommerce Customer SEO 146

FastSpring

OCTOBER 13, 2020

As a digital business, having personal, real-time training with each of your customers is not a scalable option. But you may want to consider giving your customers access to instructional content—videos, step-by-step instructions, helpful blog posts, etc.—to Use Social Media to Foster a Community with Your Customers.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Omnisend

APRIL 15, 2021

A prime way of reaching this crossroad is with customer engagement marketing and customer engagement strategies. Customer engagement can come in many forms, from contests on social media to openly addressing customer feedback. Streamlining your customer experience will resolve pain points before you know it.

Live Chat 78

Live Chat Customer Marketing Social Media 78

Smile.io

OCTOBER 25, 2023

Launch your loyalty program in minutes LAUNCH A BRANDED LOYALTY PROGRAM FOR YOUR ECOMMERCE BRAND Get Started How to set up a loyalty program Through a Smile loyalty program , you can offer rewards, discounts, or other incentives as a way to acquire, engage, and most importantly retain customers. Making a purchase.

Shopify 72

Shopify Social Media Blog eCommerce 72

Groove

MAY 3, 2018

That's why many brands are investing in tools like Yotpo to manage their customer-generated reviews and content. Yotpo is a user-generated content platform that helps brands collect, distribute and use content to improve their customer experiences. Smile.io – Loyalty Programs. eCommerce Email – Klaviyo.

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285

Smile.io

FEBRUARY 23, 2022

The key to creating these brand advocates is a little something called loyalty marketing. And while having a customer loyalty program is a great tool, it’s not the end all be all. Loyalty marketing involves every part of the customer journey and when done correctly is a great growth strategy.

Marketing 74

Marketing Customer Loyalty Customer Retention Social Media 74

Omnisend

MAY 14, 2021

Blog Posts and Videos. It comes in many forms; blog posts and video content are among the most popular. Always craft content according to the needs of your target customers. Videos can work extremely well in moving your content marketing strategy to the next level. Social Media Ads. Create a Loyalty Program.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Ecommerce Platforms

OCTOBER 4, 2022

It offers B2B-related features, dropshipping with AliExpress, live streaming, and social media capabilities, allowing you to expand your business in more ways than one. To kickstart the creation of your online store, you start with a simple template, which you can then customize with Shopline’s drag-and-drop editor. .

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208