Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 245

Payment Services Retail Point of Sale Supplies 245

Retail TouchPoints

FEBRUARY 9, 2021

and also has teamed up with e-Spirit to enhance its ecommerce customer experience. “e-Spirit’s hybrid headless CMS technology will make it easy for our teams to add personalized content to GNC commerce experiences with little to no developer support.

eCommerce 231

eCommerce Beauty and Health Customer Loyalty Customer Experience 231

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. Loyalty program integration throughout the customer journey.

Consumer 275

Consumer Customer Loyalty Customer Experience Recommendation 275

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 259

Shipping Costs Improvements Live Chat Retail 259

Retail TouchPoints

OCTOBER 5, 2021

By enabling customers to message in-store associates while they shop online, conversational commerce gives customers an enhanced customer service experience and the confidence they need to buy online. Connect Your In-Store and Digital Experiences with Conversational Commerce. A Personalized Shopping Experience.

Omnichannel 284

Omnichannel Customer Loyalty B2C B2B 284

iVend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

Retail TouchPoints

JANUARY 23, 2023

That includes via VR/AR glasses, smartphones, tablets and PCs, chat rooms with video, but also probably via up-and-coming things like holograms, digital signage, digital assets and digital content.” The metaverse creates compelling opportunities for the retail industry to engage with customers. Create superior customer experiences.

Improvements 208

Improvements Customer Social Media Retail 208

Kibo

AUGUST 23, 2022

Hear from our guest speaker, Forrester Principal Analyst Emily Pfeiffer, and Alexis Hail, Senior Director at Kibo, on leveraging your commerce platform and order management system to meet customer expectations.

Customer Loyalty 62

Customer Loyalty Technology Webinar Customer 62

Retail TouchPoints

JULY 20, 2021

Zoom Video Communications has agreed to acquire Five9 , a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately $14.7 Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels.

Customer 299

Customer Customer Loyalty Reference Channel 299

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 278

Technology Retail Customer Experience Presentation 278

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 278

Social Media Multi-channel Customer Loyalty Shopify 278

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

JUNE 15, 2023

Earle, who talks a mile a minute and with a refreshing candor about not just his successes but his shortcomings, blind spots and missed opportunities, spoke on the topic “Building Brand Hysteria, Customer Loyalty and Memorable Experiences.”

B2C 318

B2C Customer Loyalty B2B Customer 318

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 265

Payments Payment Services Customer Experience Social Media 265

lateshipment

APRIL 23, 2023

All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc. My perception of building an e-commerce brand looks fun.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

Retail TouchPoints

AUGUST 24, 2023

It’s being used to generate marketing content including social media posts, videos and images. It’s also accelerating the creation of virtual and augmented reality experiences, allowing consumers to interact with products in their environments. In fact, seven out of 10 marketers in the U.S.

Toys 246

Toys B2C Social Media Accessories 246

ESW

SEPTEMBER 1, 2023

More than 50% of consumers read at least four reviews before purchasing a product, and brands that have plenty of customer reviews will help consumers make informed purchasing decisions. Product Videos Informative product videos are another proven way to decrease return rates.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Kissmetrics

AUGUST 17, 2021

Brand awareness campaigns help you build successful relationships with customers based on trust. Finally, trust builds customer loyalty. On the one hand, loyal, happy customers will promote you to their friends and family, which brings you more customers in the long run. Improve the Customer Experience.

Social Media 356

Social Media Customer Loyalty Improvements Customer Experience 356

Optimizely

JANUARY 22, 2019

In fact, you have to focus on the entire customer experience, from the first touchpoint to the final display of customer loyalty. Your role as a marketer today isn’t exactly a simple one. Like the famed “Renaissance Man” who excelled in multiple fields, marketers today have to be a combination of: Sound complicated?

Webinar 150

Webinar B2C Marketing Customer Loyalty 150

GetElastic

NOVEMBER 8, 2019

Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships: 1. Reward loyalty. You don’t need to implement all of these but adopt those that make sense for your customers and business model.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Retail TouchPoints

JULY 10, 2023

New state-of-the-art generative AI models for text, images, high-fidelity videos and 3D assets can be trained and fine-tuned with retailers’ proprietary data, representing their specific brand and tone and with appropriate guardrails to do domain-specific tasks. Here are the four areas most likely to bear fruit quickly for retailers: 1.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. 69% of B2B buyers are willing to pay more for a personalized experience.

B2B 146

B2B eCommerce Customer SEO 146

GetElastic

APRIL 17, 2019

The key to winning customer loyalty is personalization – and Amazon excels here too. This might not sound like an earth-shattering idea in ecommerce, but Amazon continues to refine their approach and serve as an industry leader in personalization of the online customer experience.

eCommerce 129

eCommerce Arts Reference Customer Loyalty 129

Retail TouchPoints

JUNE 17, 2021

The solution provider’s “lift-and-learn” computer vision technology senses when a shopper picks up an item, and this triggers displays of videos and information related to the product without requiring any further action by the shopper. This can take the large audience of in-store shoppers and move them into being omnichannel shoppers.

Beauty and Health 179

Beauty and Health Department Stores Accessories Customer Loyalty 179

Groove

MARCH 24, 2022

A BigCommerce agency provides a fully optimizable website design so that you can not only portray the uniqueness of your business but also create the best customer experience. Our custom BigCommerce Development service offers the same benefits as our BigCommerce website design service. BigCommerce Development.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Smile.io

JULY 25, 2023

All loyalty program types are effective when you pick the correct type and put the work in. Along with marketing your loyalty program, there are several things you can do to add excitement to the customer loyalty experience from custom earning actions to time-based bonus points events.

eCommerce 60

eCommerce Jewelry Omnichannel Social Media 60

Retail TouchPoints

AUGUST 18, 2023

Digital wallets like Apple Pay or PayPal are critical to getting that conversion in the moment, where they see a TikTok video and make that purchase.” Fortunately for her company, “value is a great entry point for loyalty as it relates to resale, and we see resale as a customer loyalty play.”

Mobile 246

Mobile PayPal Consumer Customer Loyalty 246

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

They enhance customer satisfaction by offering instant assistance and freeing up human resources for more complex tasks. Visual Recognition Visual recognition technology powered by AI can analyze images and videos to identify products, logos, and even customer sentiment.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

RTP blog

NOVEMBER 19, 2018

By digitizing retail business processes and deploying application performance monitoring in critical areas, you’ll be able to create superior and impactful digital customer experiences. Securing customer data is a critical component to keeping shopper’s confidence and trust. Click here.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

Wiser

NOVEMBER 6, 2023

Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience. This lack of control has the potential to harm a brand’s image, particularly if misleading or inaccurate product information fails to meet customer expectations.

Payment Services 78

Payment Services eCommerce Retail Games 78

MagentoBrain

MAY 23, 2023

This can include blog posts , social media posts , videos , podcasts , or webinars. Encourage user-generated content such as reviews , photos , or videos to showcase your brand's authenticity and engage with your customers. Monitor customer feedback: Keep track of customer feedback to pinpoint areas that need improvement.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Smile.io

FEBRUARY 23, 2022

The key to creating these brand advocates is a little something called loyalty marketing. And while having a customer loyalty program is a great tool, it’s not the end all be all. Loyalty marketing involves every part of the customer journey and when done correctly is a great growth strategy.

Marketing 73

Marketing Customer Loyalty Customer Retention Social Media 73

Retail TouchPoints

JANUARY 5, 2022

During the pandemic, we saw livestreaming and video shopping really take off, and I personally think that can be integrated into the same communication unit for staff,” Trotter noted. I’m imagining either a smartphone or tablet that’s given to them, and these devices essentially serve as their control center for all things ‘store experience’.

Retail 290

Retail Omnichannel Social Media Consumer 290

lateshipment

JULY 14, 2021

The demand for self-service is rising because of the modern customer’s need for speed. Research shows that 70% of customers expect the website they visit to have a self-service option. You can browse your website simultaneously with customers to help them access services faster and teach them to interact with your site.

Improvements 130

Improvements Customer Social Media Shipping Costs 130