Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 60

Customer Retention Customer Customer Loyalty Merchant Services 60

Omnisend

JANUARY 8, 2024

While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience. Start free today See pricing What is a repeat customer? They are also known as recurring clients.

Customer 88

Customer Customer Retention Social Media X-cart 88

Inflow Insights

JANUARY 24, 2022

With Americans spending an average of four hours a day on social media, it’s increasingly becoming the place customers go to learn about new products and make decisions about what (and whether) to buy. This makes social media critical to the survival of your eCommerce brand. Always engage with customers.

Social Media 119

Social Media Customer Loyalty Customer Customer Retention 119

GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences. Why collect feedback? Source: Hollerwp.

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 73

Customer Retention Customer Social Media Merchant Services 73

Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction. But, again, you can go further.

Customer Experience 88

Customer Experience Improvements Customer Customer Retention 88

Omnisend

DECEMBER 5, 2023

But a smart dropshipping marketing strategy can give you the edge you need to be successful. In this article, we’ll explore the top 10 dropshipping marketing strategies for 2024 and cover everything from customer reviews to email marketing. This creates a positive feedback loop that boosts your dropshipping marketing strategy.

Marketing 78

Marketing Social Media SEO Customer Retention 78

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Retail 208

Retail Article Omnichannel Customer Experience 208

Retail TouchPoints

FEBRUARY 7, 2024

As more retailers and brands gamify the shopping journey, establishing a solid strategy will be crucial to seamlessly capture customers’ attention. Above all else, retailers must have a solid tech foundation in order to enable a gamified customer experience. Focus on customer retention.

Retail 241

Retail Games Clothing Customer Retention 241

Smile.io

MARCH 1, 2023

Social responsibility means that individuals and companies have a duty to act in the best interests of their environments and society as a whole.” ” - Investopedia Social good, supporting charities, and being political are all strategies ecommerce brands are using to retain their customers.

Customer Retention 95

Customer Retention Customer Apparel Clothing 95

Wiser

NOVEMBER 1, 2023

Though this scenario might seem like a loss on the surface, in reality it opens the door to an effective strategy known as remarketing. By understanding and implementing effective remarketing strategies, retailers can revive customer interest, turning browsers into buyers and lost opportunities into closed deals.

Customer 146

Customer Customer Retention Shopping Carts Conversion Optimization 146

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

lateshipment

NOVEMBER 8, 2023

Website design Your website or your social media may be the first thing that a customer sees which sets a definitive image in the customer’s mind. Especially during the holiday season when the customers are in a rush? This not only increases conversion rates but also establishes a good customer experience.

eCommerce 130

eCommerce Social Media Gifts Definition 130

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be!

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Algopix

APRIL 14, 2024

Mattan Danino – WEBITMD Mattan Danino, leading WEBITMD, is known for his innovative approach in blending technology with traditional marketing strategies to drive eCommerce growth. Ryan Flannagan – Nuanced Media Ryan Flannagan at Nuanced Media is distinguished for his deep understanding of multi-channel eCommerce strategies.

eCommerce Marketing 113

eCommerce Marketing eCommerce Marketing Toys 113

Retail TouchPoints

DECEMBER 20, 2021

In 2020, Nu Skin posted record growth in the Americas and EMEA, largely due to the impact of social commerce via its active brand affiliates, according to Jeff Smith, VP of Global Strategy and Corporate Development for Nu Skin. Retail TouchPoints (RTP): What role does social media play in Nu Skin’s growth marketing toolkit?

Social Media 233

Social Media Customer Retention Technology B2C 233

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 271

Merchant Services Shipping Costs Retail Social Media 271

lateshipment

APRIL 8, 2022

It is part of the post-purchase experience and giving your clients a pleasant one will nurture customer retention. Great packaging with your brand on it can influence a first-time customer’s impression of your company. A striking package design is a brilliant marketing strategy.

eCommerce 130

eCommerce Merchant Services Social Media Customer Retention 130

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. By bringing all business functions together and working towards excelling in both, your post-purchase customer experience and operations at every stage of the process is vital.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Retail TouchPoints

MAY 28, 2021

Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential. Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak.

Payment Services 163

Payment Services Games Live Chat Customer 163

Omnisend

JANUARY 10, 2024

This involves carefully engaging with them at every stage—from first finding out about your brand to becoming a loyal customer. To help you build a rock-solid email lifecycle marketing strategy, we’ve put together tips and examples you can use for inspiration. Let’s get started. Get it now See pricing What is lifecycle email marketing?

Marketing 88

Marketing Customer Retention Social Media Customer Loyalty 88

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Learn more!

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Omnisend

APRIL 28, 2021

Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. However, retention isn’t as clear-cut as this (honestly pretty old) soundbite. For example, using cart abandonment messaging within a retention marketing strategy.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

Customer Loyalty 197

Customer Loyalty Customer Retail Shipping Costs 197

Kissmetrics

MARCH 29, 2018

This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. The same report found that returning customers are nine times more likely to place an order than new customers. In my experience, high growth merchants have healthy customer retention rates.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

lateshipment

FEBRUARY 10, 2021

To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies. The Big Post-Purchase Customer Experience Gap in Online Retail (And What.

Improvements 130

Improvements Customer Shipping Costs Payment Services 130

Smile.io

MARCH 11, 2021

But more often than not, we become loyal to a brand because of their recognition of us as valued customers. Using personalization strategies on your Shopify store is the unparalleled way to increase retention rates. 93% of customers are likely to buy again from a company after receiving fantastic customer service.

Improvements 81

Improvements Live Chat Social Media eCommerce 81

iVend

AUGUST 10, 2022

With 84% of people more likely to trust a referral , the power of a retail strategy centred on community cannot be underestimated. Check out how our loyalty programs drive customer advocacy. Research from iVend shows that non-monetary rewards can double customer retention compared to dollars and cents.

Retail 98

Retail Customer Retention Social Media Customer Loyalty 98

Smile.io

APRIL 7, 2020

On social media, for example, Facebook gets as many as 8 billion video views per day. Did you know that you can capitalize on video to enhance your customer experience? Before we look at various ways to engage and enhance customer experience using video, let’s explore why video is crucial for your brand today.

Customer Experience 68

Customer Experience Customer eCommerce Customer Loyalty 68

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience (CX)” at the center of their growth and retention strategies. Optimize your checkout page.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

Kissmetrics

JANUARY 17, 2022

It is easier to build real, human connections with your audience if you know what data and strategies to use. One of the most effective strategies to build a personal connection is personalized marketing. Most marketers use the strategy on multiple channels. Better Understand Your Customers. The good news?

Marketing 273

Marketing Recommendation Social Media Improvements 273

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Building Loyalty with Connected Consumer Experiences.

Payments 218

Payments Payment Services Customer Experience Social Media 218

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions. Is it to persuade?

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41