Retail TouchPoints

FEBRUARY 9, 2021

and also has teamed up with e-Spirit to enhance its ecommerce customer experience. GNC also announced that it would deploy e-Spirit’s FirstSpirit Digital Experience Platform. GNC has partnered with Target subsidiary Shipt to offer same-day delivery of its health and wellness products across the U.S.,

eCommerce 248

eCommerce Beauty and Health Customer Loyalty Customer Experience 248

Onilab User Guides

DECEMBER 28, 2018

Nate is a business technology expert and a futurist mostly engaged in finding and implementation of the latest technology trends into SMB and startups management and marketing processes. Businesses have been using customer data to boost their marketing efforts for decades. This is a guest post by Nate Vickery.

eCommerce Marketing 40

eCommerce Marketing eCommerce Marketing Social Media 40

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

Omnichannel 317

Omnichannel eCommerce POS Operations 317

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. So why do customers delay returns?

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

ESW

MAY 29, 2024

The global ecommerce landscape is full of opportunities for businesses to broaden their horizons beyond domestic borders. However, venturing into the international market presents a myriad of challenges—from navigating complex logistics to ensuring a seamless customer experience across diverse cultures. KUIU saw a 6.5x

Payment Services 78

Payment Services eCommerce Payments Shipping Costs 78

Algopix

FEBRUARY 22, 2024

With minimal upfront costs and the ability to scale gradually, entrepreneurs can enter the e-commerce market with relative ease. Brand Control: Private labeling grants sellers full control over their brand identity and customer experience. What Are the 4 Types of Private Labels?

Shipping Costs 86

Shipping Costs eCommerce PPC Social Media 86

Groove

AUGUST 18, 2020

Many successful online businesses today leverage eCommerce marketing tools to grow their brand and achieve their business goals. In this blog, we're diving into the features, pros and cons of both Klaviyo vs. MailChimp to help you determine the best eCommerce tool for your business's needs. Manage Audience Data With Tags.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. A 20-year veteran of the company, Decker has served as EVP of Merchandising since 2014.

Merchant Services 179

Merchant Services Arts Operations eCommerce Marketing 179

Retail TouchPoints

AUGUST 2, 2022

You need to identify their preferences — from their style preference to skin type, fit or favorite flavors — and use that zero-party data to deliver a more enriching customer experience. Clothing brand Princess Polly conducted a flash sale campaign and saw a 10X ROI for loyalty customers versus customers not in their loyalty program.

Clothing 274

Clothing Channel Fashion Information 274

Salsify

MARCH 22, 2021

"We once thought Salsify would just be a data-management system, but it turned out to be so much more." — Michael McNulty Senior Ecommerce Marketing Manager, Cuisinart.

eCommerce Marketing 78

eCommerce Marketing Customer Experience Technology Management 78

Groove

APRIL 26, 2022

Finding the right eCommerce marketing platform for your company’s needs is a huge decision that requires a ton of research and consideration. I want to note that with HubSpot’s free CRM, merchants receive access to: Contact management. Custom support fields. Ad management. A Comparison of HubSpot vs Mailchimp.

Merchant Services 195

Merchant Services Mobile eCommerce Marketing eCommerce 195

Groove

MARCH 14, 2019

Automating your eCommerce process improves accuracy and ensures it can run reliably and consistently. eCommerce automation is most often used for customer service, payment and invoicing, inventory management, refunds/returns, email workflows, order management and shipping. Post-purchase email marketing.

Merchant Services 279

Merchant Services Improvements Payment Services eCommerce 279

Optimizely

AUGUST 9, 2018

More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty. As the ecommerce market gets even more crowded, the prices will only continue to rise. Sam Norpel, GM, Digital Commerce at Vitamin Shoppe. Seamless Customer Experience Wins.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Retail TouchPoints

JULY 22, 2021

Key takeaway: Retailers need to manage the risks associated with social media and ensure they implement the best practices in their digital communications. Amazon is possibly one of the biggest success stories in e-commerce history. The shopping behemoth accounts for over half the ecommerce market on its own.

eCommerce 306

eCommerce Retail Payment Services Social Media 306

365 Retail

APRIL 23, 2021

Nottingham-born and now Leeds-based, Will brings with him 20 years of experience in the coffee sector, having held senior positions in the industry supporting some of the high streets best loved coffee operators. Set up by Tom and his business partner Rob Darby in 2012, 200 Degrees has its roast house near Trent Bridge in Nottingham.

eCommerce 76

eCommerce eCommerce Marketing Subscription Customer Experience 76

ChannelAdvisor

APRIL 3, 2023

Retailers can find success by expanding product assortment based on intelligently predicted consumer demand, desired customer experience, and operational resources that are aligned to meet growth objectives. In the future, the world of commerce will look fundamentally different.

eCommerce 52

eCommerce eCommerce Marketing Fulfillment Channel 52

ChannelAdvisor

APRIL 3, 2023

Retailers can find success by expanding product assortment based on intelligently predicted consumer demand, desired customer experience, and operational resources that are aligned to meet growth objectives. In the future, the world of commerce will look fundamentally different.

eCommerce 52

eCommerce eCommerce Marketing Fulfillment Channel 52

UpSellIt

JULY 13, 2023

Omnichannel Retailing Omnichannel retailing provides a unified and enhanced customer experience by leveraging the strengths of different channels and eliminating friction points throughout the customer journey. By using an omnichannel approach, retailers gain valuable insights into customer behavior, preferences, and trends.

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

GetElastic

SEPTEMBER 6, 2021

She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience. Erickson is a strategic, customer-centric business leader with HID Global and is responsible for driving commercial digital business and customer experience strategies.

B2B 144

B2B eCommerce White Paper Seminar 144

Ecommerce Platforms

OCTOBER 4, 2022

By the end of 2022, the global eCommerce market is expected to grow to a staggering $5.55 In light of that, it's no wonder that entrepreneurs are frequently finding new eCommerce-related opportunities to turn their passion into a living online. Product Management. You can easily manage your products from ShopHub.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

365 Retail

SEPTEMBER 26, 2023

Mark has previously worked at a senior level for well-known brands in the Netherlands, including Spring GDS and Post NL Cross Border Solutions, and spent over eight years at Royal Mail International as General Manager in Europe and Head of Commercial Development.

Beauty and Health 59

Beauty and Health Shipping Costs Fashion Shipping 59

Ecommerce Platforms

MARCH 18, 2023

You can offer customers an omnichannel selling experience which appeals to both their desire to in-person interactions, and their quest for convenient shopping experiences. Inflexibility : While ecommerce stores can be managed and operated from anywhere, retail stores are limited to one location.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

lateshipment

APRIL 2, 2021

Take away – Despite the surge in online orders, it is practically difficult for SMBs like yours to compete with companies such as Amazon and Walmart, which have established dominance over the eCommerce market. That gives businesses of today, all the more reason to invest in great customer service to remain competitive.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Smile.io

MAY 15, 2024

  Third-party integrations —Many ecommerce platforms are positioned as all-in-one commerce solutions , with products to accomplish many business functions from inventory management, marketing, sales, and more. Ensure your ecommerce platform integrates seamlessly with the tools you’re already using.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Omnisend

OCTOBER 4, 2023

Delivering a superior cancellation confirmation experience can set your brand apart. This is crucial in today’s crowded ecommerce market. As such, they aid in compliance and record-keeping for both customers and businesses. But doing it right addresses customer concerns and maintains their trust and goodwill.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Retail TouchPoints

DECEMBER 11, 2020

Amazon ’s dominant role in ecommerce — and in retail as a whole — isn’t likely to diminish any time soon. In fact, according to Robin Gaster, PhD, author of the forthcoming book Behemoth, Amazon Rising , Amazon’s share of the total ecommerce market could reach as high as 60% to 65% during the coming decade.

Shipping Costs 283

Shipping Costs Books Fulfillment eCommerce 283

Omnisend

DECEMBER 14, 2023

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. It helps automate responses and track tickets.

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Algopix

AUGUST 30, 2023

Whether you’re an entrepreneur seeking to enhance your marketing prowess, optimize your supply chain, or enhance customer experiences, podcasts offer a platform to dive deep into these areas and more. A well-rounded education will benefit your overall eCommerce strategy.

eCommerce 108

eCommerce Shopify Information Technology 108

Ecommerce Platforms

MAY 15, 2023

In today’s Shippo review, we’re taking a behind-the-scenes look at a popular shipping and fulfillment service for today’s growing ecommerce market. Created to give every merchant access to the tools and technologies they need to deliver amazing service, Shippo serves more than 100,000 customers worldwide. What is Shippo?

Merchant Services 104

Merchant Services Shipping Costs Shipping Live Chat 104

Optimizely

MARCH 13, 2018

Here are the sessions you can’t miss if you’re a B2C marketer — whether focused on consumer behaviors, the rapid evolution of ecommerce, the growth of omnichannel, or the importance of customer experience. Jeff Jarrett, VP, Global Head of eCommerce, Mondelez International. Monday: March 19, 2018.

B2C 150

B2C Omnichannel Shipping Costs eCommerce 150

Omnisend

MAY 31, 2023

Omnisend : Best for ecommerce Shopify review: 4.8/5 This tool empowers marketers to run promotional SMS campaigns with ease thanks to its pre-built automation workflows. Attentive uses first-party customer data to give marketers a comprehensive view of the customer data to power personalization. 5 G2 review: 4.5/5

Multi-channel 88

Multi-channel Shopify Omnichannel eCommerce Platforms 88

Smile.io

JUNE 7, 2023

With a focus on providing a positive customer experience, Woof and Wonder loves the feeling customers receive from interacting with its loyalty program. 📣 “Customer satisfaction is our top priority and showing them that we care about their joyful experience has been possible with this program.

Accessories 72

Accessories Social Media eCommerce Marketing Customer Experience 72

Optimizely

AUGUST 23, 2018

The ecommerce behemoth’s vast product range, easy shipping options, convenience, and speed mean that it has a stronghold on the ecommerce market. While you should still be selling on Amazon, you can compete in your own way by offering a better customer experience across multiple channels.

Omnichannel 199

Omnichannel Merchant Services Shipping Costs Customer Loyalty 199

Omnisend

SEPTEMBER 10, 2021

Partnering with media strategy teams, RPA’s AI team has experience working with various audience management tools. Understanding how to work well with your team and with your own expectations is vital for any ecommerce marketer. Learning From and Adapting To Common Mistakes Marketers Make.

eCommerce 148

eCommerce Merchant Services Definition eCommerce Marketing 148

ItemMaster

NOVEMBER 1, 2018

There are so many new businesses, startups, and eCommerce retailers cropping up that consumers now have the pick of the litter. If you want your website to engage and capture your customer’s attention, you simply must invest in quality catalog management software. Accuracy Matters. Give The People What They Want.

Merchant Services 26

Merchant Services Management eCommerce eCommerce Marketing 26

Omnisend

NOVEMBER 13, 2023

A contact form ensures that customer inquiries are consistent and easy to manage. It also offers an additional layer of security, protecting both businesses and customers from spam. These advantages contribute to a seamless user experience. It helps in refining your products and enhancing the overall customer experience.

Payment Services 88

Payment Services eCommerce WooCommerce Document 88

GetElastic

NOVEMBER 26, 2018

.  In order to compete, companies must differentiate – and that comes down to the customer experiences they deliver. B2B buyers want  the same digital commerce  experiences they are receiving on B2C channels.  

B2B 136

B2B B2C Mobile Social Media 136