Forrester eCommerce

SEPTEMBER 25, 2019

I’ve spent the past three weeks interviewing global financial institutions, fintech startups, and technology vendors to gain a broader perspective on how financial experiences will evolve in the coming years.

Financial Services 73

Financial Services Technology Customer Banking 73

Ecommerce Platforms

JULY 2, 2019

While most people refer to Marketo as an email marketing tool, it offers a wide variety of services, including: Mobile marketing: Tailor your campaigns to meet the behaviors and needs of your audience members. Consumer marketing: Deliver super-specific campaigns to your customers to meet their individual needs and expectations.

Marketing 131

Marketing Social Media Mobile Omnichannel 131

Sailthru

JUNE 27, 2018

Any marketing leader planning to re-evaluate their multichannel campaign technologies in the next year should be referring to Gartner’s 2018 Magic Quadrant for Multichannel Marketing Hubs. Customer Profile Management. Customer profile management and customer data management are not new needs.

Multichannel 60

Multichannel Merchant Services Technology Channel 60

Forrester eCommerce

JULY 29, 2020

Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking. The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […].

Banking 536

Banking Other Retail Financial Services 536

Ecommerce Platforms

SEPTEMBER 28, 2021

The platform leverages blockchain technology in order to facilitate digital asset payments for its customers. Service providers selling online services of any kind. Software developers selling app solutions for mobile devices. Freelancers selling an array of services on an individual basis.

Payment Services 104

Payment Services Merchant Services Cryptocurrencies Payments 104

FastSpring

JUNE 19, 2019

But the report also found some surprising trends as well: the Internet is changing our workforce, influencing a growing gig economy, and more people around the globe are ditching their bank cards and using their mobile devices to pay instead. We’re Personalizing Customer Experiences More Than Ever Before.

Payment Services 72

Payment Services Banking Payments Financial Services 72

ecomdash

OCTOBER 24, 2018

It’s important to make the gift finder mobile-friendly as well, as Statista predicts that mobile sales will continually be on the rise till the year 2021 in the US. Also, let your customers set a reminder to use the gift finder next year. Gift Finders Improve Customer Experience. Image source: Smyths Toy Store.

Gifts 70

Gifts Live Chat eCommerce Toys 70

Kissmetrics

APRIL 10, 2018

I’m going to show you how to wow your customers with Facebook Messenger. I’ll help you figure out how to do this so well it won’t just improve your customer experience, it will also boost your sales. The chatbots can be used different ways to boost sales and build customer loyalty. Mobile Friendly (for some tools).

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Forrester eCommerce

JULY 30, 2020

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

Banking 378

Banking Financial Services Customer Experience Mobile 378

Whisbi

FEBRUARY 19, 2019

Conversational sales is based on the principle of only selling to those customers who are ready to buy and simply facilitate the questions or doubts of those who are not yet ready to make a purchase decision. This method has been proven to increase online conversion rates, improve customer experience and shorten the sales cycle.

Banking 85

Banking Travel Automotive Books 85

Ecommerce Platforms

AUGUST 7, 2019

Options include: Essentials: $25 per user per month for account, lead, and opportunity management, as well as the Salesforce mobile app, and email integration. Digital engagement to help you reach your customer on any channel from $75 per user per month. Financial Services. Advisory Services. Engagement.

Payment Services 112

Payment Services Multi-channel Arts Management 112

Forrester eCommerce

JANUARY 2, 2020

Excellence in digital experience is fast becoming a non-negotiable expectation that customers have from a brand. The thing about expectations is that once they rise, they become par for the course. Payments apps are no exception! We recently analysed seven apps from Indian payments providers.

Payment Services 195

Payment Services Customer Mobile Payments Financial Services 195

Retail TouchPoints

JUNE 30, 2021

Transformative shifts in consumer behavior have forever changed the dynamic between customers and the businesses they patronize. As a result, customers are increasingly turning to mobile devices to shop and becoming loyal to retailers that deliver digital experiences tailored to their unique preferences.

Merchant Services 184

Merchant Services Payment Services Payments Customer 184

Retail TouchPoints

AUGUST 20, 2021

But today, when technology gives us the capability to make virtually everything measurable, moving from data to insights — and ultimately to meaningful action — is where the true challenge lies. An example of a retailer that has mastered the art of marketing to their customers is Sephora.

Customer Data 342

Customer Data Payment Services Customer Financial Services 342