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Returns Management is essential for a positive customer experience

iVend

The reasons for returns vary: Unwanted gifts – particularly in post-Christmas period, many returns are the result of a gift that didn’t hit the spot. DC returns carry the risk of slowing down outbound operations and therefore customer experience and future sales.

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Amazon’s Just Walk Out has Left the Building

Retail TouchPoints

JWO’s reliance on computer vision and RFID to track which items each customer has chosen makes it more feasible in smaller selling spaces, such as convenience stores , fan merchandise stores in stadiums and even hospital gift shops.

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What to Expect and What to Wish for from Retailers this Holiday Season

Retail TouchPoints

Lastly, finely tuned demand forecasting and management tools will be especially useful, and better than ever thanks to retailers fully leaning into AI, during such a uniquely conservative season — one where consumers are watching their pocketbooks while also still being open to gifting.

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FTD Deploys New Online Tools in Bid to Expand Adoption by SMB Florist Network

Retail TouchPoints

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. “One

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How to Redeem Gift cards at a Retail Store?

MakeWebBetter

Nothing’s more rigorous than selecting a gift for someone and if you don’t know that someone’s interests, it will get even worse. But Gift Cards are like those one-size-fits-all which can be given to anyone at any time. appeared first on MakeWebBetter.

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Q4 Could Be Huge, But Most Retailers Have a Blind Spot

Retail TouchPoints

The Inherent Messiness of Mobile For a growing number of consumers, mobile commerce is the new standard, particularly when it comes to Q4 holiday and gift shopping. A tremendous amount of mobile traffic and transactions are lost to broken mobile experiences — likely more today than ever before. For retailers, however, mobile is messy.

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Shining a Light on a Growing Ecommerce Threat: Chargeback Fraud

Retail TouchPoints

The same goes for online portals, loyalty programs and virtual gift cards. Customer service: Encourage all customers to resolve any complaints with customer service. Plus, service reps can turn a moment of high friction into a positive customer experience. Refunds are far less costly than chargebacks.