Retail TouchPoints

JUNE 23, 2020

The retailer hopes to eliminate silos and unify customer data to drive more intelligent omnichannel engagement across email, mobile, social media, SMS and its retail stores. Stateside Sports is aiming to double its customer database and retail presence within the next two years.

Customer Data 290

Customer Data Omnichannel Customer eCommerce 290

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

365 Retail

NOVEMBER 28, 2022

Online user experience is developing and coming closer to delivering hyper-simplified information queries and/or transaction processes. In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context. Retail formats in an omnichannel context ensure a seamless experience

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Kibo

OCTOBER 27, 2022

Retailers now have multiple channels to interact with customers, such as online stores, mobile apps, customer service, buy online, pick up in store/curbside, and buy online, ship from store/distribution centers (DCs) scenarios. With over 15 years of experience, he has implemented many omnichannel projects for various clients.

Customer Experience 90

Customer Experience Improvements Customer Shipping Costs 90

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. Mobile Retailing Requires a ‘Mindset Shift’.

Mobile 245

Mobile Mobile eCommerce eCommerce Shipping Costs 245

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. As we all know, in marketing, the main goal is to know the customer. “By trillion in value.

POS 245

POS Customer Experience Customer Technology 245

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Like its ERP system, Burton’s POS was dated and needed to be replaced.

Omnichannel 273

Omnichannel eCommerce POS Operations 273

GetElastic

AUGUST 10, 2021

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. Starbucks & Dunkin Donuts. Bank of America.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

Optimizely

MAY 30, 2017

The problem is that marketers still aren’t thinking about web push in terms of how it can improve the customer experience – which is a pity, because highlighting the unique value it can deliver is the most effective way to get shoppers to opt-in.

Customer Experience 170

Customer Experience Channel Improvements Customer 170

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

B2B 237

B2B eCommerce BigCommerce Omnichannel 237

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. These efforts and more will serve to increase membership engagement and continue to improve retention.”

POS 270

POS Omnichannel Mobile Improvements 270

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. Like all forms of AI, it is trained on massive amounts of natural language data, and continues to improve its skills the more it learns. So how does chatGPT play a role in omnichannel retail POS?

POS 96

POS Omnichannel Retail Social Media 96

RTP blog

JANUARY 9, 2019

The term “omnichannel” gets thrown around a lot — some might say too much — by retailers and industry observers. However, the word still conveys an important truth: retailers must take every action possible to maximize customer engagement opportunities across both traditional and emerging channels. Let us know in the comments below!

Omnichannel 150

Omnichannel Multi-channel Customer Retention eCommerce 150

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. Location-Powered Experiences Drive Results. How do These Strategies Drive Results?

Payment Services 254

Payment Services Retail Shipping Costs Mobile 254

Retail TouchPoints

OCTOBER 19, 2022

However, the role of the store is evolving, so retailers need to consider how they invest in modern experiential and omnichannel shops. Invest in Mobile Tools for Shoppers and Associates Alike. Experiences Are Great — if They Fit Your Needs. There’s nothing wrong with getting the basics in place first.

Shipping Costs 269

Shipping Costs Omnichannel Webinar Operations 269

Retail TouchPoints

SEPTEMBER 19, 2023

Retail TouchPoints (RTP): How do you believe consumers’ omnichannel shopping behaviors will evolve or accelerate during the holiday shopping season? RTP: What capabilities are required for success from an experience standpoint? Hewett: Creating a positive omnichannel experience starts with inventory accuracy.

Omnichannel 265

Omnichannel Shipping Costs Operations Fulfillment 265

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 250

Payment Services Shipping Costs Omnichannel Fulfillment 250

Pivotree Blog

DECEMBER 6, 2023

To succeed in this dynamic environment, it is crucial for modern commerce to align seamlessly with the supply chain, particularly in the context of omnichannel strategies. The convergence of e-commerce platforms and supply chain processes not only enhances customer experiences but also unlocks numerous advantages for sustainable success.

Omnichannel 52

Omnichannel Supplies eCommerce Platforms eCommerce 52

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Multi-channel 317

Multi-channel Customer Experience Mobile Improvements 317

Kibo

JULY 22, 2020

Omnichannel Personalization is the practice of creating customer experiences that are informed by real-time data from all channels, and extending them across every touchpoint, to build consistent relationships with the customer everywhere they interact with the brand. Omnichannel Customer Experience.

Omnichannel 71

Omnichannel Customer Experience Channel Information 71

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. This requires not just flexible technology but also agile methodologies and a culture of innovation and continuous improvement.

Supplies 237

Supplies Customer Experience Technology Omnichannel 237

Retail TouchPoints

FEBRUARY 9, 2022

This means retailers need to take an omnichannel approach to successfully meet the demands of their audience. Mini purchase platforms that use expression and stripe integration can also allow customers to complete payment directly within the survey following a resolution with customer service. The Omnichannel Approach.

Payment Services 250

Payment Services Shopping Carts Omnichannel Multi-channel 250

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. According to Gartner , 87% of brands expect to compete on customer experience in 2021. What does this look like?

Consumer 316

Consumer Marketing Mobile Customer Experience 316

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. customer experience).

Sporting Goods 285

Sporting Goods Technology Omnichannel Operations 285

Retail TouchPoints

AUGUST 9, 2023

“This launch marks a significant milestone for Square sellers and their customers as we continue investing in software that equips businesses with powerful omnichannel tools,” said Alyssa Henry, CEO of Square in a statement. “We

Books 220

Books Merchant Services Payment Services Customer 220

Korona

FEBRUARY 9, 2023

But how do you improve store performance? This guide will walk you through some tips about improving retail performance and key metrics you should track to get the most out of your business. Table of contents How to improve retail store performance How to measure your store performance Some Tips To Improve Your Retail Performance 1.

Improvements 98

Improvements Payment Services POS Payments 98

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer 258

Customer Customer Experience Supplies Omnichannel 258

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 276

Merchant Services Retail Shipping Costs Customer Experience 276

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. However, faster responses for mobile apps and websites is only the beginning. Holiday shopping season is upon us.

Shipping Costs 248

Shipping Costs Retail Omnichannel Supplies 248

Retail TouchPoints

MARCH 29, 2021

Luxury online fashion retailer Mytheresa has improved add-to-cart and conversion rates as well as reduced mobile bounce rates and increased newsletter signups in China following the deployment of the Kibo unified commerce solution.

Omnichannel 259

Omnichannel Fashion Mobile Improvements 259

Retail TouchPoints

JULY 1, 2021

Responding to its customers’ desire for a more enhanced, elevated and personalized luxury experience, NMG announced plans to invest more than a half-billion dollars in digital technology over the next three years , through acquisitions like its recent purchase of Stylyze , partnerships and building out capabilities internally.

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

JUNE 4, 2020

Accelerating previously planned technology investments, Tractor Supply has launched its first mobile app and a redesigned e-Commerce site in order to meet the needs of customers relying more on digital devices since the beginning of the pandemic.

Supplies 156

Supplies Mobile eCommerce Technology 156

Elsner

MAY 21, 2020

In today’s fast-paced market, the majority of the customers are turning to B2B Ecommerce stores to purchase their products directly. B2B customer experience has improved, but the consumers are waiting for stores to buck up and fulfill their expectations. Prepare Omnichannel Commerce Strategy. Paid Media.

B2B 78

B2B eCommerce Improvements B2C 78

Retail TouchPoints

APRIL 25, 2023

As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy. As with all next-gen tech, there have been some early adopters, especially in the realm of fashion, footwear and accessories, that are already employing 3D and AR to enhance the ecommerce experience.

Technology 255

Technology eCommerce Shipping Costs Games 255

Retail TouchPoints

OCTOBER 6, 2022

Harness the Power of Location to Deliver Contextual Shopping Experiences. Luckily, retailers can harness the power of location to make their mobile applications and, in turn, their brand experiences, more seamless than ever. During the holiday season, consumers are particularly strapped for time and resources.

Shipping Costs 259

Shipping Costs Payment Services Merchant Services Payments 259