Walgreens Exec: Operational Excellence Makes 1-Hour Delivery Promise a Reality
Retail TouchPoints
JULY 25, 2023
The Vital Importance of Listening to Store Teams Mikos and other Walgreens executives were well aware that store pickup had to operate like clockwork, and it’s used a combination of training and technology to make that happen. You won’t have retention, a high repeat rate or customer lifetime value with those customers” if they have to wait.
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