Retail TouchPoints

OCTOBER 31, 2023

Established store associates are no strangers to the complexities of omnichannel. If they’ve been on the job for several months or longer, they know that their time is split between serving in-store customers, as well as picking, packing and fulfilling online orders.” Train early and train often.

Omnichannel 278

Omnichannel Consumer Management Technology 278

Retail TouchPoints

SEPTEMBER 19, 2023

Retail TouchPoints (RTP): How do you believe consumers’ omnichannel shopping behaviors will evolve or accelerate during the holiday shopping season? RTP: What capabilities are required for success from an experience standpoint? Hewett: Creating a positive omnichannel experience starts with inventory accuracy.

Omnichannel 277

Omnichannel Shipping Costs Operations Fulfillment 277

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences. Request a free demo with a ChainDrive expert today to see how we can help.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

Retail TouchPoints

JANUARY 15, 2024

In fact, 30% of respondents believe that the biggest area of opportunity for AI is in stores to aid omnichannel and loss prevention efforts; and Transforming customer experiences specifically through the use of generative AI. With all that in mind, it seems clear that AI is set to have another big year in 2024.

Retail 312

Retail Customer Experience Technology Operations 312

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Happy customers are the key to the success of your retail business.

Customer Experience 77

Customer Experience Customer Retail Omnichannel 77

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. Learn how to make your touchpoints consistent, well-designed, and connected to provide a completely seamless experience. Learn more!

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. Well-Trained Associates Power Last Mile Excellence. The retailer reported 5.6% Sustainability is another major pillar of Walmart’s last mile strategy.

Fulfillment 296

Fulfillment Omnichannel Shipping Costs Supplies 296

Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. Today, it can be anything from a digital Costco card to an immersive VR experience.

Omnichannel 336

Omnichannel Consumer Channel Toys 336

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. As a result, associate training and engagement came to the forefront. Let’s begin the countdown… 5.

Retail 260

Retail Supplies Merchant Services Social Media 260

Retail TouchPoints

OCTOBER 19, 2022

However, the role of the store is evolving, so retailers need to consider how they invest in modern experiential and omnichannel shops. Delivering a true omnichannel experience takes heavy investments on a store-by-store basis, so retailers need to find ways to deliver connected journeys without breaking the bank. “We’re

Shipping Costs 278

Shipping Costs Omnichannel Webinar Operations 278

Wiser

JUNE 1, 2018

Customer experience is number one in omnichannel retail. With consumers browsing and buying across channels, the experience needs to be cohesive. Our latest infographic lays out the top challenges omnichannel retailers face and how they can overcome them to achieve new levels of success. .

Omnichannel 68

Omnichannel Retail Customer Experience Channel 68

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer 264

Customer Customer Experience Supplies Omnichannel 264

Retail TouchPoints

OCTOBER 24, 2023

Here’s where to start: Creating Solutions for Permanent Changes in Customer Expectations As stay-at-home orders drove both retailers and CPG companies to accelerate their adoption of omnichannel strategies, their supply chain processes got significantly more complex.

Retail 288

Retail Supplies Operations Technology 288

Retail TouchPoints

JULY 19, 2023

Offer leadership and soft skills training Store associates are busier than ever. They handle in-store customer service issues, stock shelves and even pick and pack online orders. Integration with other technology can also help automate routine tasks and free associates to focus on delivering an exceptional customer experience.

Technology 207

Technology Mobile Customer Experience Download 207

Retail TouchPoints

DECEMBER 31, 2021

It’s not just a seasonal issue: several industry experts believe the dearth of employees could extend into 2022, forcing retailers to rethink not just recruitment but their entire approach to hiring, training and employee retention. And if these people don’t exist, retailers have to commit themselves to training them.

Home Furnishings 311

Home Furnishings Retail Shipping Costs Electronics 311

Retail TouchPoints

FEBRUARY 3, 2022

The collaboration with AWS will help Best Buy further apply cloud technology across its retail operations and support the ongoing evolution of its customer experiences. Best Buy also has committed that 30% of the new hires will be diverse, specifically Black, Latinx, Indigenous and women.

Demo 262

Demo Customer Experience Technology Subscription 262

Retail TouchPoints

MARCH 8, 2023

Atrium Health and Best Buy Health will address the complex requirements of these programs, including patient education and enabling of in-home technology with the help of logistics and tech support from specially trained Geek Squad Agents.

Omnichannel 278

Omnichannel Supplies Technology Consumer 278

lateshipment

JULY 12, 2022

Negative comments from dissatisfied customers could drive potential customers to your competition. Therefore, an exceptional customer experience should be a top priority for e-commerce businesses. One of the biggest customer experience challenges e-commerce brands face is a lack of personal interaction with the customer.

eCommerce 130

eCommerce Customer Customer Experience Social Media 130

Retail TouchPoints

APRIL 12, 2023

Think beyond the four-wall P&L: Merchants are trained to think about performance in a siloed sense, which too often means thinking solely about the P&L within the four walls of the store. Instead, Fitts advised brands to look at things more holistically and, specifically, think about their physical spaces through an omnichannel lens.

Operations 333

Operations Omnichannel Customer Experience Consumer 333

Retail TouchPoints

NOVEMBER 29, 2023

To create a high-value experience that hits all consumer wants and needs, developers, landlords and tenants all need to: Understand the unique consumer needs and behaviors within the mall’s geographic area; Integrate the right combination of retail, services and experiences ; and Enrich the omnichannel tech stack.

Small Business Retail 274

Small Business Retail Omnichannel Consumer Retail 274

Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers.

Supplies 225

Supplies Beauty and Health Payment Services Fulfillment 225

Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. Trained on vast arrays of data, it possesses a superior understanding of user intent and context.

Gifts 276

Gifts eCommerce Recommendation Technology 276

Retail TouchPoints

JUNE 4, 2020

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. Adobe found that in April, buy online, pick up in-store (BOPIS) orders surged 208% year-over-year, and many believe these behaviors will have a longstanding impact on customer behaviors.

Management 207

Management Fulfillment Omnichannel Consumer 207

Retail TouchPoints

JULY 25, 2023

The Vital Importance of Listening to Store Teams Mikos and other Walgreens executives were well aware that store pickup had to operate like clockwork, and it’s used a combination of training and technology to make that happen. You won’t have retention, a high repeat rate or customer lifetime value with those customers” if they have to wait.

Payment Services 246

Payment Services Operations Omnichannel Fulfillment 246

ESW

OCTOBER 2, 2023

Challenge 2: Providing Omnichannel Customer Service Omnichannel customer service is the integration of various customer touchpoints into a unified communication system. These touchpoints include chat, email, phone communication and live customer service representatives.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

Retail TouchPoints

DECEMBER 13, 2021

Whether you’re helping a customer or you’re doing pick and pack or live training, you can be wearing Google Glass on your face and it could be guiding you. Now it’s really coming to life in enterprise use cases. If you think of an associate in the store, you need your hands.

Channel 182

Channel Omnichannel Retail Merchant Services 182

Retail TouchPoints

SEPTEMBER 6, 2022

Make no mistake, this is a treacherous environment for retailers, which must make complex and difficult decisions about where to invest and divest, how to train employees, which technologies to employ and so on. Customize physical stores to the omnichannel experience. strikes Gen Z as cumbersome, slow and old-fashioned.

Merchant Services 290

Merchant Services Payment Services Financial Services Omnichannel 290

Retail TouchPoints

APRIL 19, 2024

The brand’s big differentiator is that its piercers are registered nurses who are trained to pierce all ages, all needs and all ear placements, and also to prioritize the critical after-care stage of the piercing experience.

Retail 236

Retail Consumer Events Marketing 236

Retail TouchPoints

OCTOBER 1, 2022

Now consumers expect omnichannel shopping options for cannabis just like they do for everything else. Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers. Medical or Recreational, Customer Experience Comes First.

Banking 327

Banking Retail Definition Customer Experience 327

OrderDynamics

MARCH 8, 2019

DX3 2019: Photos & Omnichannel Retail Perspectives. Hosted in downtown Toronto, it was nice to get out of the office, to hear some of the latest omnichannel retail perspectives. From an omnichannel retail perspective, the donut chain is making strides here too. Retail Omnichannel Strategy & Execution.

Omnichannel 50

Omnichannel Retail Multi-channel Mobile 50

OrderDynamics

JANUARY 10, 2019

How Is Omnichannel Retail Strategy Like a Board Game’s? Since then, I realized the strategy of a game called “Ticket to Ride” is similar to an omnichannel retail strategy. The game cards contain different types of trains and colours that each player has to follow. Connection to Omnichannel Retail Strategy?

Games 50

Games Omnichannel Retail Fulfillment 50

Retail TouchPoints

SEPTEMBER 30, 2022

Use OOH campaigns and in-store audio media to keep customers informed about ongoing promotions and retailer efforts to support them in a difficult time. . Taking an omnichannel approach with geotargeted advertising can further enhance the in-store customer experience and drive marginal gains on spending per visit.

Marketing 295

Marketing Retail Comparison Shopping Workshop 295

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

Customer Loyalty 234

Customer Loyalty Customer Retail Shipping Costs 234

Kibo

JULY 17, 2020

Think carefully about creating the best possible customer experience to maximize what should be a short and sweet interaction with valuable customers. BOPAC in its current form might be new to many retailers, but it’s also new to a lot of customers. Here is where the back-end and the client-facing experience converge.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

RTP blog

FEBRUARY 1, 2019

In order to improve the day-to-day work environment for frontline workers and reduce turnover rates, retailers should consider the following communication tactics via such technology: Continuous training. As competition within the industry intensifies, so does the desire to offer highly personalized customer service experiences.

eCommerce 150

eCommerce Omnichannel B2B Improvements 150