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Laying the Operational Foundation for Autonomous Stores

Retail TouchPoints

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. Grocery retail is rooted in a traditional brick-and-mortar business model, with many longstanding and comprehensive internal processes.

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A Guide to Global Customer Service Excellence

ESW

However, this presents a unique set of challenges, particularly when it comes to global customer service. And yet customer service plays a pivotal role in shaping the success of a retail business. It is a crucial link that allows customers to interact with your brand. It manifests in politeness and promptness.

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How Speeding up Chargeback Resolutions can Boost Retailers’ Profits

Retail TouchPoints

For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. This can be as simple as adding a logo or digital receipts to each outgoing payment, thereby helping to jog customers’ memory and greatly reducing the odds of confusion when the bank statement arrives.

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To Cloud Out or to Edge In? That is the Question.

Retail TouchPoints

Increasingly, however, their focus has turned to the large amounts of data processed at the “edge,” and not just transactional information: inventory, sensor, capacity, video, performance — across tens to hundreds of devices in each store. Edge systems process data in real time.

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Order cancellation emails: a guide for ecommerce success in 2023

Omnisend

Here’s why cancellation confirmation emails are indispensable: Facilitate returns. Be courteous, empathetic, and professional to show respect for your customers’ decisions. Include a survey to find out why customers canceled their orders. Compliance and documentation. Gain competitive advantage.

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Unlocking Retail Growth: The Power of Network Analytics for Strategic Insights

Retail TouchPoints

In this dynamic environment, making informed, data-driven decisions has become a cornerstone of competitive advantage and operational success. By analyzing data derived from network traffic, retailers can unlock profound insights into customer behavior, store performance and inventory efficiency.

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In-store customer experience – a top retail focus for 2021

iVend

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.