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Holiday Season 2020: How Businesses Can Be Prepared

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According to certain studies, the transition online has been sped up by 5 years this year alone! Customer Experience (CX) will be the key differentiator of competitive success. Keep an eye on sales trends and inventory through the season and stock up when necessary. How LateShipment.com Can Help You.

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How to Keep Customers Coming Back to Your eCommerce Website

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Even if you get a lot of new visitors – it might not cut it to make enough sales. So instead of focusing on getting as many people as possible to come to your site, let’s look at luring visitors back in who you are more likely to seal the deal with. UX plays a big role in customer retention. A Little about LateShipment.com.

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Will You Be at E-Commerce Bootcamp 2020?

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At LateShipment.com, we are excited to announce that we will be a part of the “ E-Commerce Bootcamp ” being organized by Freshworks on the 25th of September , 2020 and supported by industry behemoths such as Shopify, PayPal, SurveyMonkey, Unicommerce, and Parcel Hub. appeared first on Lateshipment.com Blog. Featured Speakers.

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WISMO: What it means and how to reduce it?

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Once an order has been shipped, retailers tend to hand over the reins of their customers’ journey to a third-party shipping company who may not share the same level of commitment as you do – which could prove to be fatal to your customer’s overall experience. Try LateShipment.com now. and that’s about it.

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Nola Skinsentials – A skincare brand that went from a humble beginning to 200k+ community

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First thing is to be super transparent with your customers. We’re starting our holiday sale a little bit earlier this year to alleviate the expected delays with shipping to help our customers out. Do you have any closing comments on how Lateshipment.com has enhanced the customer experience at Nola Skinsentials?

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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

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This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

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The Real Impact of Late Deliveries & How to Handle Them

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As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying from this retailer (could be you!). That being said, Should You Focus on Retaining Customers or Acquiring New Ones? CAC includes the cost of marketing and sales.