Smile.io

APRIL 15, 2024

A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience. That is, ensuring customers can leverage the loyalty program online and in-store. Free shipping to delight customers.

Social Media 70

Social Media POS Gifts Events 70

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. However, multiple studies have found that the opposite is true.

Shipping Costs 276

Shipping Costs eCommerce Customer Shipping 276

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

JULY 5, 2022

Whether that “New Normal” has arrived yet is open to debate, but a recent study from Publicis Sapient and Salesforce indicates that new headwinds — in the form of inflationary and inventory pressures — have shifted retail leaders’ focus once again, this time toward profitability. . UK, Germany and Australia.

Shipping Costs 299

Shipping Costs eCommerce Retail Merchant Services 299

ESW

JUNE 14, 2023

Finding the right warehouse and shipping provider can be a challenge for any brand with a DTC ecommerce channel. Here are eight factors and criteria every beauty brand should consider when selecting a warehouse and shipping provider. But for beauty brands, the task is even more daunting. Clearly, visibility is in.

Shipping Costs 78

Shipping Costs Shipping Online Catalogues Supplies 78

ecomdash

JULY 10, 2018

These days, winning in business means offering a stellar customer experience — one that encourages your customers to shop again and tell their friends to shop with you, too. After all, prospective customers are unable to see, touch and/or try your products in person. Offer Fast, Free Shipping.

Customer Experience 88

Customer Experience Improvements Payment Services Customer 88

Retail TouchPoints

SEPTEMBER 25, 2023

Thomas Goldsby: It ripples up through the supply chain via a phenomenon we’ve been studying since 1958, the bullwhip effect of trying to meet changes in demand. Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea.

Supplies 304

Supplies Shipping Costs Fulfillment Customer Experience 304

Retail TouchPoints

MAY 18, 2021

The study also revealed that many of these behavioral changes are here to stay: 95% of consumers said they expect at least one COVID-related lifestyle change to be permanent. They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs.

eCommerce 185

eCommerce Shipping Costs Fulfillment Supplies 185

Retail TouchPoints

NOVEMBER 1, 2022

Location-Powered Experiences Drive Results. Lastly, retailers can turn disappointed customers into delighted customers by offering free or expedited shipping on an online order when an item they’re searching for isn’t available in-store. How do These Strategies Drive Results?

Payment Services 257

Payment Services Retail Shipping Costs Mobile 257

Retail TouchPoints

APRIL 26, 2024

Studies indicate that consumers are willing to put their money where their mouth is, with products that make environmental, social and governance-related claims seeing disproportionate growth over products that don’t make such claims, achieving a 1.7 Its staff takes pride in the ability to inform customers about various packaging options.

Consumer 162

Consumer Shipping Costs Shipping Supplies 162

Retail TouchPoints

JUNE 15, 2022

Customers expect their orders to be complete, accurate, not damaged, consolidated, with free shipping on the same day, the next day or on time when you said they’d get it. And then when they finally get it, they want to ship it back to you…for free! They want to know where it is in the fulfillment process.

Supplies 258

Supplies Customer Omnichannel Shipping 258

Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers wouldn’t repurchase from a brand after a poor returns experience. Here are several ways to achieve this: Hassle-free returns experience : Simplify the returns process as much as possible.

Shipping Costs 200

Shipping Costs Shipping Labels Shipping Consumer 200

ESW

APRIL 8, 2024

Poor Address Quality A study found that 73% of consumers experience delivery failures. From increased operational costs to the losses associated with failed deliveries to – worst of all – a poor customer experience, the importance of getting last-mile right cannot be overstated.

Shipping Costs 78

Shipping Costs Merchant Services Operations Shipping 78

Retail TouchPoints

AUGUST 8, 2022

There are numerous types of enrollment incentives, but the most common are discounts, free shipping and a gift with purchase. Free shipping is a table-stakes incentive; 85% of shoppers say that not having free shipping for online orders is a “deal-breaker.”

Merchant Services 253

Merchant Services Subscription Shipping Costs Gifts 253

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

AUGUST 23, 2021

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. A lasting effect of the pandemic is that it’s increased customer demand for more options and raised expectations for more personalized experiences.

Mobile 264

Mobile Payment Services Technology Payments 264

Smile.io

MAY 26, 2023

Where the Target Circle rewards program hits the bullseye Target’s dedication to providing an excellent customer experience pays off in a big way for many aspects of their rewards program.  Mobile-friendly experiences are those that take the value customers can get on their computers and mirror it on their phones.

Payment Services 46

Payment Services Mobile Shipping Costs Customer Experience 46

Retail TouchPoints

SEPTEMBER 21, 2023

But there’s a flip side: an overly aggressive AI might feel intrusive, turning our joyful shopping experience sour. For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

lateshipment

OCTOBER 23, 2020

According to certain studies, the transition online has been sped up by 5 years this year alone! Customer Experience (CX) will be the key differentiator of competitive success. Be Aware of Shipping Carrier Deadlines & Possible Delays. This can save you up to 20% on your overall shipping spend.

Shipping Costs 244

Shipping Costs Shipping Social Media Small Business Retail 244

Groove

JULY 24, 2022

The Dippin’ Dots team wanted to ensure that this identity transferred 1:1 to their new eCommerce experience. Shipping: The client’s primary technical requirement was the ability for consumers to purchase Dippin’ Dots online. Finding a way to engage with customers, however, can be a challenging task for merchants.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195

Retail TouchPoints

NOVEMBER 1, 2023

A Callout for Small Businesses Image courtesy Google With 84% of people saying that supporting local and/or small businesses is important to them, according to a recent Google/Ipsos study, it makes sense that Google wants to make it easier for shoppers to find those companies on its platform.

Merchant Services 240

Merchant Services Small Business Retail Social Media Shopify 240

SellBrite

JANUARY 24, 2019

For shoppers, Walmart provides a trusted and recognizable brand name, item variety, quality, fast and free shipping, and convenient shopping experience. That’s where Walmart Free 2-Day Shipping comes in. What is Walmart Free 2-Day Shipping? Why is 2-day shipping vital for Walmart sellers? Prominence in search.

Shipping Costs 76

Shipping Costs Shipping Webinar Fulfillment 76

lateshipment

MAY 28, 2020

You would most certainly not accept an excuse like “We outsource our shipping needs to FedEx, UPS, or DHL, so please check with the shipping carrier.” Now put your customer in the same situation. Neither do they help in improving customer satisfaction. Customer Retention Rate (CRR): Are You Keeping Your Customers Happy?

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Retail TouchPoints

OCTOBER 1, 2021

Outsourcing fulfillment occurs when a business hires a third-party provider to manage some or all aspects of the logistics process, which can include storing inventory, fulfillment of orders, producing items and shipping orders. The Power of Outsourcing: Netflix x AWS Case Study. Advantages of Outsourcing.

Supplies 276

Supplies Shipping Costs Fulfillment Shipping 276

Groove

APRIL 1, 2022

That being said, it’s important for eCommerce stores to accommodate their customers’ preferences when shopping online. In this guide, we’re outlining the importance of a few variables — packaging, shipping and fulfillment — as well as strategies to help your eCommerce store drive CPG growth. Read on for more!

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

Retail TouchPoints

APRIL 1, 2022

For retailers, this creates ample opportunity to engage their customers using untapped touch points. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content. A recent study found that 63% of U.S.

Retail 249

Retail Shipping Costs Fulfillment Shipping 249

Retail TouchPoints

JUNE 7, 2023

That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. The study found that four out of five are worried about the health of the U.S. Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements.

Food and Beverages 276

Food and Beverages Travel Hobbies Shipping Costs 276

OrderDynamics

JULY 9, 2019

FAQ: Retail Ship-from-Store. For this post, we answer frequently asked questions that have come from readers and Google search queries around Retail Ship-from Store. Retail ship-from-store is a smart way retail chains can fulfill customer orders. Q: Why is Retail Ship-from-Store Important?

Shipping Costs 50

Shipping Costs Shipping Merchant Services Retail 50

Retail TouchPoints

MARCH 21, 2024

A recent study from Capterra found 76% of consumers feel financial strain from their subscriptions and that 42% of consumers have cancelled one of their subscriptions in the last 90 days. Enter Target Circle 360, which for $99 a year will provide free, same-day delivery for orders over $35 and free two-day shipping, among other benefits.

Shipping Costs 254

Shipping Costs Subscription Consumer Games 254

Retail TouchPoints

DECEMBER 8, 2023

This versatility is a key tool in appealing to your target customers and creating items they actually want, so it’s important to find a company that offers an extensive product line. While you may not be shipping products worldwide, the benefit of an international company is its extensive network of suppliers, sourcing and tools.

Apparel 256

Apparel Shipping Products Presentation Shipping 256

Retail TouchPoints

SEPTEMBER 11, 2020

Out-of-stocks have bumped up over the past two months, and “we’re flying in a lot of products we would normally have shipped by boat,” she added. Bentzen said YOTTAA , a cloud-based acceleration platform for e-Commerce, helped The Company Store maintain an optimal customer experience despite a traffic surge. “We’re

eCommerce 168

eCommerce Customer Experience Shipping Costs Mobile 168

lateshipment

AUGUST 13, 2021

Dropshipping is a method to fulfill orders by listing products online and passing them to a third-party supplier responsible for shipping them to the customers. This is because these products are already discounted, and engaging in returns or refunds can get expensive given the shipping and logistics involved.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Retail TouchPoints

AUGUST 16, 2021

Historically, returns have been viewed by brands and retailers as a ‘necessary evil’ A study by Shopify states that 44% of distribution center leaders see returns as a ‘pain point,’ a cost center that needed to be tolerated. That is a significant amount of capital tied up in the returns channel! Control what you can.

Retail 336

Retail Shipping Costs Supplies Shopify 336

Retail TouchPoints

NOVEMBER 3, 2021

Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

Payment Services 352

Payment Services Shipping Costs Electronics Fulfillment 352

Retail TouchPoints

OCTOBER 6, 2022

The 18 sessions also charted the impact of fast-changing consumer trends with new research and offered real-world case studies and use cases to show these solutions in action. For example, JOANN achieved a 7X ROI by using Radar to surface a free shipping coupon for in-store app users.

Shipping Costs 262

Shipping Costs Payment Services Merchant Services Payments 262

Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience.

Supplies 154

Supplies eCommerce Merchant Services Retail 154