Forrester eCommerce

SEPTEMBER 26, 2023

How customers perceive a brand influences how much they are willing to spend with the brand; whether they will recommend it to others, and; how likely they are to forgive the brand’s missteps.

Banking 392

Banking Improvements Recommendation Customer 392

Retail TouchPoints

OCTOBER 19, 2020

The method has been a focal point of retailers for many years but it yields a more generalized customer experience, resulting in missed customer engagement opportunities. By adding artificial intelligence (AI) and machine learning (ML), you can diversify your customer experience through 1:1 personalization.

Customer Experience 164

Customer Experience Customer Events Recommendation 164

Retail TouchPoints

MARCH 25, 2022

To entice these shoppers to travel further, retailers need to be competitive in areas including pricing, loyalty programs , ease of parking, vaccine mandate enforcement and a fast experience. To remain relevant to multiple groups, Moskowitz recommended thinking about consumers in ways that go beyond traditional demographics.

Travel 279

Travel Consumer Retail Recommendation 279

UpSellIt

NOVEMBER 16, 2022

Product recommendations are the new standard in ecommerce with the market size projected to reach $12 billion by 2025. Consumers expect recommendations, and their ability to boost KPIs plays a huge factor in their growing popularity. Take a look at theses six variations so your brand can strategize with confidence.

Recommendation 78

Recommendation Shipping Costs Customer Loyalty Consumer 78

Retail TouchPoints

JANUARY 13, 2021

The top 10 retailers in the study all have a history of innovation, but Minkow stressed that now is an excellent time for other retailers to try and catch up. As the study shows, even the standouts in connected commerce aren’t untouchable, and any retailer willing to put in the work can benefit from a stronger omnichannel presence.

Other 263

Other Customer Experience Omnichannel Customer 263

Omnisend

MARCH 16, 2021

Have you ever received a product recommendation that just didn’t make sense? In ecommerce, you always want the message you send to be relevant to your customer. 4 Benefits of Personalized Product Recommendations for Ecommerce. Product recommendations are products that appear onsite, in emails, or in other marketing messages.

Recommendation 158

Recommendation Accessories eCommerce Shipping Costs 158

Retail TouchPoints

APRIL 11, 2024

In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. We are all used to being stalked by ads for a pair of pants we clicked on many weeks prior and seeing personalized product recommendations on Amazon and other ecommerce sites.

Retail 282

Retail Mobile Consumer Operations 282

GetElastic

APRIL 23, 2019

Chatbots are used for a number of different functions in today’s consumer experiences– they can act as your personal shopper, update your bank account, serve as your hotel concierge, and can even send notifications about your pizza delivery. . However, there is also plenty for decision makers to look forward to.

Customer Experience 155

Customer Experience Payment Services Customer B2B 155

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Smile.io

APRIL 15, 2024

A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience. That is, ensuring customers can leverage the loyalty program online and in-store. That’s where a mobile app is so valuable. 

Social Media 70

Social Media POS Gifts Events 70

Retail TouchPoints

MARCH 27, 2023

Instacart also has announced four new studies with leading academic institutions and health systems examining the impact of nutrition security interventions and food-as-medicine programs on different patient groups, including those living in low-income and food-insecure households.

Recommendation 313

Recommendation Technology Management Customer 313

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

Payment Services 262

Payment Services Small Business Retail Retail Customer Experience 262

365 Retail

JUNE 1, 2023

The advent of Artificial Intelligence (AI) has created a huge potential for stores to deliver an efficient, simple and personalised customer experience on the high street, however, consumers are still wary of this technology. Smart Shelves AI can also enhance the customer experience from behind the scenes.

Customer Experience 52

Customer Experience Payment Services Customer Mobile Payments 52

Smile.io

APRIL 25, 2023

You want your most loyal customer to feel like they achieved something that others could not, and inspire your other customers to strive to get there. recommends aiming for 10% of customers in your top VIP tier to create exclusivity. Sephora’s personalized product recommendations.

Recommendation 58

Recommendation Social Media Events Customer Retention 58

Retail TouchPoints

JULY 5, 2022

Whether that “New Normal” has arrived yet is open to debate, but a recent study from Publicis Sapient and Salesforce indicates that new headwinds — in the form of inflationary and inventory pressures — have shifted retail leaders’ focus once again, this time toward profitability. . UK, Germany and Australia.

Shipping Costs 301

Shipping Costs eCommerce Retail Merchant Services 301

Retail TouchPoints

NOVEMBER 6, 2023

Our consumer study found that 79% of shoppers conduct product research online, on a brand’s website and on social media, while 37% do their research online and then purchase items in-store. A recent Bazaarvoice study found that 89% of consumers prefer holiday shopping in-store; 72% said online and 22% prefer social media.

Omnichannel 307

Omnichannel Social Media Channel Mobile 307

Groove

JULY 31, 2023

The tool we most commonly recommend to our clients to reach these goals is Klaviyo , although there a various others available. The benefits of automations to you as an online retailer include improving customer engagement, promoting customer loyalty, keeping your brand top of mind and increasing customer lifetime value (CLV).

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

UpSellIt

NOVEMBER 20, 2019

Product recommendations are one of the most important tools that your site has. However, poorly executed product recommendations can irritate shoppers and create unnecessary friction in the conversion flow. To ensure your recommendations are consistently excellent, one of the best options is a product recommendation engine.

Recommendation 62

Recommendation eCommerce Download Customer 62

Retail TouchPoints

MARCH 11, 2022

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers.

Customer 283

Customer Retail Customer Experience Outdoor 283

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

eCommerce 273

eCommerce Omnichannel Comparison Shopping Recommendation 273

Fabric

DECEMBER 15, 2023

With Walmart, they discussed the significance of transparent communication and setting clear expectations, showcasing how Walmart’s capability to show real-time inventory in specific stores enhances the customer experience.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

MAY 18, 2022

Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they keeping pace with evolving consumer expectations? As shoppers return to storefronts, they now incorporate a wider blend of online and offline shopping experiences. 75% of U.S. CX Stakes Are Higher.

Retail 263

Retail Customer Experience Omnichannel Channel 263

Smile.io

MAY 26, 2023

Where the Target Circle rewards program hits the bullseye Target’s dedication to providing an excellent customer experience pays off in a big way for many aspects of their rewards program.  Mobile-friendly experiences are those that take the value customers can get on their computers and mirror it on their phones.

Payment Services 46

Payment Services Mobile Shipping Costs Customer Experience 46

Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers wouldn’t repurchase from a brand after a poor returns experience. Here are several ways to achieve this: Hassle-free returns experience : Simplify the returns process as much as possible.

Shipping Costs 202

Shipping Costs Shipping Labels Shipping Consumer 202

Retail TouchPoints

JULY 24, 2023

In a recent study, Adobe found that emails with personalized subject lines receive almost 20% higher open rates than mass emails. Retailers also have the opportunity to populate emails with recommendations for items the shopper looked at but didn’t buy, discounts for their favorite products and more.

Small Business Retail 234

Small Business Retail Marketing Retail Social Media 234

Retail TouchPoints

SEPTEMBER 21, 2023

For one, an efficient AI-driven system can mean timely updates, personalized product recommendations and proactive assistance, making the wait for our desired items less tedious and more delightful. But there’s a flip side: an overly aggressive AI might feel intrusive, turning our joyful shopping experience sour.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Kibo

JULY 17, 2020

Think carefully about creating the best possible customer experience to maximize what should be a short and sweet interaction with valuable customers. BOPAC in its current form might be new to many retailers, but it’s also new to a lot of customers. Optimized Two-Way Communication.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Retail TouchPoints

JULY 16, 2021

The 3DLOOK fit-finding experience perfectly complements the brand’s approach to site personalization, which allows visitors to tailor their experience by body type and see a variety of different models that better reflect cuts. smartphone and instantly receive their size and fit recommendations. “We’ve education ?page

Technology 264

Technology Apparel Mobile Customer Experience 264

Retail TouchPoints

DECEMBER 12, 2023

Many retailers used to approach promotions in a standardized, blanketed way, but with AI, they can now zero in on what Gartner calls the customer’s “biting point.” Typically, up to two-thirds of AI-driven recommendations will be perceived as radical change from the past. And don’t forget the shopper looking for that end-of-season deal.

Retail 270

Retail Fulfillment Recommendation Consumer 270

Retail TouchPoints

JUNE 13, 2023

This shift toward unified commerce requires us to blur the lines between physical and digital retail and create a consistent and integrated customer experience across channels. Personalization: With the amount of choice available today, consumers expect personalized experiences tailored to their preferences and behaviors.

Supplies 241

Supplies Customer Experience Technology Omnichannel 241

Smile.io

OCTOBER 14, 2020

It’s go digital or face demise in a post-pandemic world That’s also why monitoring e-commerce trends is more important than ever before to ensure your digital experiences are up-to-date and relevant. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

Customer Experience 53

Customer Experience eCommerce Customer Social Media 53

Smile.io

MARCH 28, 2023

View this post on Instagram A post shared by Marriott Hotels & Resorts (@marriotthotels) Rewards explainer page is simple and easy for new members to find When setting up a rewards program, our team recommends ecommerce brands create explainer pages to let customers know the ins and outs of your rewards program.

Travel 46

Travel Gifts Books Recommendation 46

Retail TouchPoints

NOVEMBER 14, 2023

Building a Michelin-Star Customer Experience Without the right data — and enough of it — all the AI tools in the world won’t lead you to a single meaningful customer insight. Artificial intelligence alone won’t unlock your organization’s potential. In fact, the secret to your success is already in your grasp.

Retail 245

Retail Customer Loyalty Technology Consumer 245

Smile.io

MARCH 7, 2023

While Tim Hortons’ former program did have a dedicated mobile app it had several layers of complexity that didn’t add to the customer experience. As one of the more affordable coffee brands compared to premium competitors like Starbucks or Dunkin Donuts, Tim Hortons appeals to customers who want value in their purchase.

Games 60

Games Events Mobile Social Media 60

Retail TouchPoints

JUNE 7, 2023

Machine learning has been playing a role in enhancing the experiences of ecommerce brands and customers for some time now. Ask for case studies: Can the vendor provide customer success stories or testimonials? What technology was used in these case studies, and how closely does it resemble the technology being sold?

eCommerce 249

eCommerce Technology Supplies Blog 249

Retail TouchPoints

SEPTEMBER 22, 2022

When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. If the past few years have taught us anything, it’s that personalizing the customer experience is what keeps consumers coming back time and time again.

Customer Loyalty 289

Customer Loyalty Social Media Customer Experience Fashion 289