GetElastic

SEPTEMBER 15, 2021

Below are some of the major customer-driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers.

B2B 146

B2B eCommerce Customer SEO 146

iVend

AUGUST 10, 2022

Consumers trust other consumers, even if they don’t know them personally, with 79% of consumers saying they trust online reviews as much as personal recommendations. Retailers need to focus on customer retention, identifying loyal customers, and nurturing them to become brand ambassadors and advocates who lead your retail community.

Retail 98

Retail Customer Retention Social Media Customer Loyalty 98

Kissmetrics

JANUARY 17, 2022

A popular use for such messaging is product recommendations, like this one from Groupon , which focuses on pampering experiences a customer may appreciate. Product Recommendations. For example, a razor company might see you purchased a razor a few weeks ago and recommend a shaving cream. Improve Customer Retention.

Marketing 273

Marketing Recommendation Social Media Improvements 273

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Omnisend

MAY 24, 2021

In this article, we’re going to look at some of the best customer analytics software, learn exactly how it works, and find out how you can use your customer data to implement things like omnichannel marketing and highly personalized automated messaging. How can you use customer analytics to nail your omnichannel strategy?

Customer 134

Customer Customer Retention Customer Data Omnichannel 134

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Automation, interpretations, and recommendations from analytics have a tremendous impact on brands. From product selection to purchase, data analytics focuses on providing personalized attention to each customer. This experience goes a long way in building customer loyalty. Increase Customer Retention Rate.

Retail 85

Retail Shipping Costs Customer Retention eCommerce 85

RetailMinded

SEPTEMBER 30, 2023

Additionally, utilizing social media scheduling tools and influencer marketing can help maintain a consistent brand presence online, further engaging customers. Subscriptions offer another layer of customization by allowing businesses to sell products on a recurring basis , adapted to the specific needs and preferences of the consumer.

Customer 96

Customer Retail Customer Retention Recommendation 96

lateshipment

OCTOBER 12, 2023

Send out various coupons and offers and personalize recommendations for them during the holiday season also. When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. We live in a relationship economy.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Retail TouchPoints

JULY 21, 2022

Technology systems need to be developed and integrated across commerce, marketing, research and product teams so they have access to insights and PII that support personalization and recommendations across the entire customer journey. Stay tuned for our new Marketing Playbook, which will launch on July 28.

Marketing 273

Marketing Consumer Information Customer Retention 273

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Omnisend

APRIL 26, 2021

Personalization in marketing has quickly become a customer expectation. In fact, according to Accenture , a massive 91% of consumers say they are more likely to shop with brands that provide offers and recommendations that are relevant to them. Augmented Reality for the Ecommerce Furniture Industry.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Smile.io

DECEMBER 1, 2022

One of the most important aspects of your holiday marketing plan is your customer retention strategy. When the tree is taken down and the decorations are tucked away, do you know if the customers you acquired during the holiday season will come back? What is a Loyalty Program? Diversifying Loyalty Rewards with Smile.io

Social Media 78

Social Media Recommendation Blog Gifts 78

lateshipment

FEBRUARY 10, 2021

1 in 4 customers click product recommendations during tracking. Customers expect to be kept in the loop of their order’s status at every stage of the delivery lifecycle. This will forge strong customer relationships and foster brand loyalty. Drive repeat sales with product recommendations.

Improvements 130

Improvements Customer Shipping Costs Payment Services 130

Ecommerce Platforms

MARCH 14, 2023

Customer engagement: Use apps to leverage innovative, bespoke customer listening tools, and engagement solutions to enhance customer touchpoints, increase retention and improve your chances of customer loyalty. There’s also real-time reporting for actionable customer insights and forecasting.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Omnisend

DECEMBER 7, 2021

Look to go the extra mile with these customers and make them feel special, perhaps by offering them a special gift or discount in your follow-up email. This ‘cherish’ strategy is an effective customer retention tactic that keeps your best and most valuable customers happy and engaged with your brand.

Gifts 158

Gifts Shipping Costs Recommendation Customer Retention 158

lateshipment

FEBRUARY 10, 2021

When you have consistently engaged with your customers through all these touchpoints, you can leverage them and set your customer towards their next purchase, an opportunity i.e This will forge strong customer relationships and foster brand loyalty. Drive repeat sales with product recommendations.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

Omnisend

MAY 14, 2021

These insights help you improve your products and customer service, with the potential benefit of spurring ideas for future products to better serve your audience. The 5 Stages of an Ecommerce Customer Journey. Ecommerce prospects move through five stages of the customer journey. Create a Loyalty Program. Awareness.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

RetailMinded

JULY 29, 2023

This enables them to deliver a personalized and captivating shopping experience that precisely caters to the needs of their customers. Embracing Omnichannel Retailing For businesses to sustain their competitive edge, offering customers a seamless shopping experience across various platforms is vital.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

This enables them to deliver a personalized and captivating shopping experience that precisely caters to the needs of their customers. Embracing Omnichannel Retailing For businesses to sustain their competitive edge, offering customers a seamless shopping experience across various platforms is vital.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Smile.io

NOVEMBER 5, 2019

Not only does personalization bolster sales, but it can also increase customer loyalty. 44% of customers said they would become repeat buyers following a personalized shopping experience. You can show what products are available based on their IP country, or recommend items based on previously viewed pages.

eCommerce 43

eCommerce Recommendation Customer Experience Mobile 43

Korona

NOVEMBER 10, 2022

However, by increasing customer retention by 5% , profits can increase by 25-95%. Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Make sure you provide easy checkout with the payment methods your customers use most.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

ROI Revolution

APRIL 8, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. With quick delivery a central part of Amazon’s competitive advantage, fixing these times is essential for customer retention. This recommendation is being taken seriously. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

AUGUST 5, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. With quick delivery a central part of Amazon’s competitive advantage, fixing these times is essential for customer retention. This recommendation is being taken seriously. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. Omnichannel retailers Kohl’s and Nordstrom Inc. With quick delivery a central part of Amazon’s competitive advantage, fixing these times is essential for customer retention. This recommendation is being taken seriously.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JUNE 1, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. With quick delivery a central part of Amazon’s competitive advantage, fixing these times is essential for customer retention. This recommendation is being taken seriously. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. With quick delivery a central part of Amazon’s competitive advantage, fixing these times is essential for customer retention. This recommendation is being taken seriously. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MAY 6, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. With quick delivery a central part of Amazon’s competitive advantage, fixing these times is essential for customer retention. This recommendation is being taken seriously. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JANUARY 5, 2022

Omnichannel will also continue to be key as consumers increasingly rely on a blend of online and offline shopping experiences. Reaching your customers wherever they are, though easier said than done, will be the name of the game and the way that brands will win out against their competitors. of all retail sales.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

OCTOBER 7, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. Omnichannel retailers Kohl’s and Nordstrom Inc. With quick delivery a central part of Amazon’s competitive advantage, fixing these times is essential for customer retention. This recommendation is being taken seriously.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. Omnichannel retailers Kohl’s and Nordstrom Inc. With quick delivery a central part of Amazon’s competitive advantage, fixing these times is essential for customer retention. This recommendation is being taken seriously.

eCommerce 78

eCommerce Social Media Payment Services Payments 78

ROI Revolution

NOVEMBER 4, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. Omnichannel retailers Kohl’s and Nordstrom Inc. With quick delivery a central part of Amazon’s competitive advantage, fixing these times is essential for customer retention. This recommendation is being taken seriously.

eCommerce 78

eCommerce Social Media Payments Payment Services 78