RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 263

Social Media Multi-channel Customer Loyalty Shopify 263

lateshipment

JULY 14, 2021

As a business owner, it’s vital to understand your customers. This article looks at different ways on how you can improve customer satisfaction for your eCommerce business. A website plays a key role in influencing customers’ purchasing decisions. Leverage the Power of Social Media. Here are some of them.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

RetailMinded

DECEMBER 6, 2022

Here’s everything you need to know about how digital transformation is enhancing customer loyalty in the retail space: What is digital transformation? Now, with the rise of digital transformation, retailers are using artificial intelligence to improve the customer experience in a big way.

Customer Loyalty 59

Customer Loyalty Customer Retail Social Media 59

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . You can also focus on the channels where your customers go the most and sell to them there.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

MAY 1, 2024

Research indicates a 40% improvement in mood with exposure to pleasant scents. By crafting a compelling story around the brand or products, retailers can forge a profound and enduring connection with customers. Additionally, consumers look for social experiences where they can readily access and feel products with friends and family.

Technology 284

Technology Arts Payments Customer Loyalty 284

SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. There are lots of ways to get information about your clients.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Omnisend

APRIL 5, 2023

This is the time to show your human side: quickly acknowledge the mistake and reassure customers that you’ve got it under control. Handled correctly, a mistake can help to increase customer loyalty. The longer you leave it, the more customers will panic.

Customer Loyalty 78

Customer Loyalty Customer Social Media Document 78

365 Retail

JULY 5, 2022

Customers are becoming more vigilant about spending money. How can brands capture customer loyalty at this turbulent time? Achille Traore, CEO, White Label Loyalty. Retail customer loyalty programs can help with both retention and new customer acquisition by enticing customers to purchase from you over your competitor.

Customer Loyalty 70

Customer Loyalty Customer Retail Banking 70

Retail TouchPoints

JULY 10, 2023

For example, a retailer looking to use the technology for generating descriptions in ecommerce product catalogs would train the model on relevant product information and metatags specific to its brand and items they sell. Retailers have a vast amount of data about customer shopping behavior and purchase history.

Merchant Services 270

Merchant Services Shipping Costs Retail Social Media 270

Retail TouchPoints

DECEMBER 13, 2023

Nowadays, consumers are informed and purpose-driven, searching for brands that align with their values. As customers seek out more eco-friendly items, they should look for brands that are committed to clean beauty. To Trust or not to Trust?

Beauty and Health 207

Beauty and Health Social Media Consumer Customer Loyalty 207

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Wiser

JUNE 20, 2023

Companies can do this through social media campaigns, advertisements, word of mouth, flyers, email marketing campaigns, and other forms of communication. There are four distinct roles that promotional activities can play in a marketing plan: informing, persuading, reminding, and reinforcing.

Customer Loyalty 148

Customer Loyalty Social Media Information Consumer 148

Kissmetrics

AUGUST 17, 2021

A brand awareness campaign aims to improve your brand’s “recognizability” to your target audience. You’re trying to ensure your ideal customers have the right impression of your brand. Brand awareness campaigns help you build successful relationships with customers based on trust. Finally, trust builds customer loyalty.

Social Media 356

Social Media Customer Loyalty Improvements Customer Experience 356

Retail TouchPoints

OCTOBER 16, 2023

For instance, a fashion retailer could create a quiz titled “Discover Your Ultimate Black Friday Style,” asking customers about their preferred clothing choices for holiday parties or winter getaways. In the process, the retailer can gather information about color preferences, style inclinations and even travel plans.

Social Media 261

Social Media Consumer Information Marketing 261

Retail TouchPoints

NOVEMBER 28, 2023

Siloing these objectives into separate media channels with competing budgets leaves value on the table and hurts overall results. Fortunately, RMNs have the power to raise brand awareness, nurture customer loyalty and show off our brands’ creativity while closing the sale, because retail media is full-funnel.

Retail 218

Retail Social Media Channel Consumer 218

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Are you unfamiliar with this term?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

MAY 31, 2023

The key is to remember that when properly wielded, negative reviews can also provide valuable feedback that can help improve your business. Following up shows that you are committed to ensuring customer satisfaction and are interested in maintaining a positive relationship with your customers. Remain calm.

Merchant Services 231

Merchant Services Improvements Social Media Mobile 231

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

Wiser

JULY 25, 2023

Effective promotion not only creates awareness among potential customers but also helps to build a distinctive brand image, fostering long-term customer loyalty. They can also use social media platforms such as Facebook or Twitter to reach out to potential customers.

Small Business Retail 147

Small Business Retail Social Media PPC Events 147

lateshipment

OCTOBER 30, 2023

When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience. In the long run, this can help you boost customer loyalty, efficiency, as well as profits. 6 Post-purchase Plays to Dominate Customer Experience During the Holiday Season 1.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Retail TouchPoints

SEPTEMBER 30, 2021

The key was in compiling this information — millions of data points, to be exact — with real-time analysis to uncover actionable insight. Thanks to social media, opinion platforms and online review forums, brands have access to the consumer mind like never before. NLP: The New Frontier in Product Personalization.

Consumer 257

Consumer Social Media Improvements Customer Loyalty 257

GetElastic

DECEMBER 3, 2018

If you don’t give them that, then the likelihood that they’ll vent on review sites, social media and to family and friends is much higher. Sending out surveys via email, text or social media is a great way to get customers to tell you what they think. Why collect feedback? Source: Amazon.

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

Kissmetrics

JANUARY 17, 2022

Contextual personalization considers where customers are in their journey. Companies have used personalized marketing for years to improve engagement rates , but factors like the growth of AI and data analytics are making it easier than ever for even smaller companies to get on board. Better Understand Your Customers.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

SEPTEMBER 22, 2022

The in-store shopping experience can never be replaced, but it does need to be improved. When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. But how does one gather this type of information? That’s what matters the most.

Customer Loyalty 268

Customer Loyalty Social Media Customer Experience Fashion 268

Kissmetrics

MARCH 26, 2021

From social media to Google Ads , companies invest thousands of dollars a month into paid ads. If you are disappointed in your churn rate results, there are several ways to improve them. 7 Ways You Can Use Customer Loyalty to Lower PPC Churn Rate. After all, satisfied customers are far less likely to leave.

PPC 319

PPC Document Customer Loyalty Improvements 319

Kissmetrics

OCTOBER 19, 2021

Make sure they know about your website and social media presence by advertising your digital channels around the store. For instance, you could: Add your website URL and social media pages to receipts. Include small plaques on shelving around the store with your online information. Don’t go too crazy, though.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

Retail TouchPoints

MARCH 3, 2023

Customers’ data trails can help retailers access preferences, past orders and history. Combining data-informed experiences with customer support can open avenues for retailers to offer unmatched personalization to their consumers. Making them feel exclusive and valued goes a long way in building and maintaining customer loyalty.

Consumer 226

Consumer Customer Loyalty Customer Experience Recommendation 226

Retail TouchPoints

MAY 8, 2024

“Build the journey or flow you want your customers to follow; tidy up your spaces because cluttered store racks or cluttered websites have the same effect — customers leave; and ensure support and service really cater to customer needs. We also saw a slight improvement on the speed front, with slow page loads impacting 15.5%

Merchant Services 201

Merchant Services eCommerce Channel Mobile 201

Wiser

NOVEMBER 13, 2023

Associates, well-versed with the store’s offerings and ethos, can truly embody the brand and foster a genuine connection with the customers. A well-informed associate can offer personalized advice, contribute to a pleasant shopping experience, and influence purchasing decisions.

Social Media 148

Social Media Retail Events Recommendation 148

Retail TouchPoints

NOVEMBER 18, 2021

A host of new technologies are now available to make digital shopping more informative and interactive, and brands are seeing real results after employing them. Improve digital accessibility to create a better shopping experience for everyone. It means the experience is improved for absolutely everyone who comes to the site.”.

Consumer 246

Consumer Merchant Services Social Media Technology 246

lateshipment

JULY 31, 2023

Improving Marketing Strategies: Marketing can be one of the most expensive parts of your business. Armed with these powerful insights, e-commerce brands can craft compelling and innovative email campaigns that resonate with their audience, drive engagement, and ultimately lead to increased customer loyalty and conversions.

eCommerce 130

eCommerce eCommerce Marketing Marketing Social Media 130

GetElastic

NOVEMBER 8, 2019

Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships: 1. Reward loyalty. Customers often need additional information and reassurance from the support team.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

MagentoBrain

MAY 23, 2023

In today's competitive market, building and maintaining brand loyalty is essential to stay ahead of the competition and thrive in the long term. In this blog, I will explain ten proven strategies that businesses can use to improve brand loyalty and cultivate a strong and loyal customer base.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

RTP blog

JUNE 10, 2019

At the same time, the notion of customer loyalty has never been more important. According to the Wharton School’s Marketing Metrics , the probability of selling to an existing customer is 14X more than attracting a new one. Retailers can make adjustments in the way they do business to improve experiences for other customers.

Customer 150

Customer Customer Loyalty Social Media Recommendation 150

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

ChatGPT is important in retail because it can help retailers increase efficiency, improve customer engagement, and provide a better overall shopping experience. It can be used to answer customer questions, provide product information, and even assist in the purchase decision.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98