Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Large retailers like Walmart and Target prepared well in advance and expect momentum to carry them forward, and Lowe’s and The Home Depot are still benefitting from strong interest in home improvement.

Supplies 221

Supplies Shipping Costs Fulfillment Improvements 221

GetElastic

NOVEMBER 12, 2019

The buyer/seller relationship is built on trust — whether it is individual consumers buying a single item or businesses purchasing large volumes of supplies. If your customers trust you, they’ll buy from you. The post Want to improve customer loyalty? Not just once, but often.

Customer Loyalty 109

Customer Loyalty Improvements B2C B2B 109

Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty.

Omnichannel 226

Omnichannel Social Media Customer Loyalty Customer Experience 226

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors?

Supplies 240

Supplies Arts Customer Loyalty Fulfillment 240

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . of orders, businesses can effectively capitalize on the “2-3 day delivery” trend to keep customers satisfied. . . >

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Omnisend

JUNE 14, 2021

In fact, Menard tells Omnisend that NFTs are a vehicle that can be used to not only verify the authenticity of ecommerce products and improve the user experience, but also bring about a renaissance to the commerce world. The company had recent experience with helping to secure the supply chain of a Chinese respiratory mask manufacturer.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

Retail TouchPoints

JANUARY 5, 2024

Supply chains have always been critically important. And while mainstream audiences have only recently started to grasp the vital role they play in our daily lives, we have actually made more improvements within retail logistics in the past 20 years than in the previous 150.

eCommerce 258

eCommerce Fulfillment Supplies Operations 258

Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience.

Supplies 155

Supplies eCommerce Merchant Services Retail 155

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

MAY 13, 2022

And when properly applied, routed deliveries can help improve retailer and business efficiencies. As noted above, a routed delivery strategy provides the best models and start-to-finish path to get the product to your customer. It also helps you optimize each aspect of your supply chain for greater performance. Cost Reductions.

Multi-channel 250

Multi-channel Supplies Information Customer Loyalty 250

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 311

Customer Experience Technology Customer Fulfillment 311

Retail TouchPoints

MARCH 22, 2024

You will also always know if carts need to be moved to different corrals to ensure an adequate supply for shoppers coming from all directions. This gamification makes your store a fun source of dopamine, which promotes customer loyalty. As a result, brand loyalty and sales go up. That’s why smart carts are the future.

Shopping Carts 252

Shopping Carts Customer Experience Customer Loyalty Technology 252

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. Customer support. Competitive pricing.

Customer Loyalty 339

Customer Loyalty Operations Improvements Customer Experience 339

RTP blog

JUNE 19, 2017

Retail supply chains infused with multimodal visibility have an unrivaled competitive advantage. Supply chain visibility can no longer be considered a “nice to have” feature. Despite the tremendous value, supply chain visibility is still misunderstood. Despite the tremendous value, supply chain visibility is still misunderstood.

Supplies 150

Supplies EDI Retail Electronics 150

Retail TouchPoints

NOVEMBER 3, 2023

Retailers can no longer ignore consumers’ demand for improved sustainability initiatives. Retailers have an opportunity to educate the public and communicate sustainability to win consumer loyalty. Supply chains are highly complex systems. For years, grocers have been in the spotlight for their food waste and plastic bags.

Retail 270

Retail Shipping Costs Operations Management 270

Retail TouchPoints

DECEMBER 27, 2021

We explored the ways in which these retailers are measuring and managing climate risks, such as energy efficiency of the store footprint and the environmental impacts of company supply chain and transportation networks. Engaging the Supply Chain. How carbon-intensive was the supply chain involved in their creation and transportation?

Retail 354

Retail Supplies Customer Loyalty Fashion 354

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Improved control of operational processes (54%). Better understanding of customers (52%). Improve customer service.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

SEPTEMBER 18, 2023

With new services like Supply Chain by Amazon and Amazon Shipping joining existing offerings such as FBA and Amazon Lending, Amazon is firmly positioning itself more and more as a tech-powered service company and less and less as a retailer.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

SEPTEMBER 29, 2022

Similarly, the European Union is set to crack down on fast fashion in a bid to force businesses to extend their products’ lifecycle, while Germany’s Supply Chain Due Diligence Act will mean enterprises are held accountable for any social- or environmental-related failures. A Starting Point. Greater demand forecasting.

Retail 349

Retail Fashion Supplies Apparel 349

lateshipment

SEPTEMBER 2, 2021

With consumers fast pivoting to eCommerce in the past few years, particularly during the 2020 pandemic, eCommerce supply chain and logistics are steadily evolving to make the most of the new challenges. Creating a cohesive brand identity across all touchpoints is crucial to boost customer loyalty and brand recall.

Shipping Costs 246

Shipping Costs eCommerce Supplies Fulfillment 246

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 274

Social Media Multi-channel Customer Loyalty Shopify 274

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. This ensures the automatic synchronization of an optimized product catalog across all channels and systems.

B2B 241

B2B eCommerce BigCommerce Omnichannel 241

Retail TouchPoints

OCTOBER 26, 2022

During her tenure as Interim CEO, Sue took consequential actions to increase liquidity and establish the groundwork to improve customer loyalty, traffic and market share,” said Harriet Edelman, Independent Chair of BB&B’s Board of Directors in a statement. BB&B also hosted its first supplier summit on Oct.

Customer Loyalty 244

Customer Loyalty Supplies Operations Marketing 244

Fabric

JUNE 7, 2023

But with challenges arising from supply chain disruptions, warehousing limitations, and rising labor costs, retailers are grappling with how to effectively manage the expected surge in demand for furniture. Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. through 2027.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

But with challenges arising from supply chain disruptions, warehousing limitations, and rising labor costs, retailers are grappling with how to effectively manage the expected surge in demand for furniture. Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. through 2027.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

But with challenges arising from supply chain disruptions, warehousing limitations, and rising labor costs, retailers are grappling with how to effectively manage the expected surge in demand for furniture. Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. through 2027.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

lateshipment

APRIL 28, 2024

business professionals rated CX as their priority and thereby are consistently investing more in improving it. While product quality might have been the criteria two-three years ago, it’s no longer the reason why customers choose to do business with you. Today, it’s all about who offers the best customer experience.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Wiser

NOVEMBER 29, 2023

By understanding these two distinct promotional strategies , businesses can create a balanced and effective marketing approach that stimulates both demand and supply, ultimately elevating their sales performance. Loyalty Programs: These are designed to reward repeat customers, foster customer loyalty, and encourage continued business.

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

Retail TouchPoints

NOVEMBER 8, 2023

The results go beyond metrics — they have elevated brands and fostered customer loyalty. Vertical Integration to Shrink Footprints In retail, vertical integration means consolidating stages of the supply chain under one entity, covering everything from procuring raw materials to manufacturing, distribution and even direct sales.

Retail 239

Retail Supplies Apparel Operations 239

BigCommerce

JUNE 13, 2017

It also means your customer lifetime value is low (which decreases how much you will be willing to spend on advertising –– and thus will limit your ad visibility). Growing your customer lifetime value and building long term customer loyalty takes time, though. Get S Loyalty Now to Increase Your LTV.

Shipping Costs 417

Shipping Costs Customer Loyalty Customer Social Media 417

BigCommerce

JUNE 27, 2017

Since credibility represents such a basic obstacle to conversions on an ecommerce website, overcoming that obstacle can result in significantly improved conversions. Fogg resulted in 10 guidelines for credibility that ecommerce stores can use to improve their credibility. Extensive studies by Stanford professor B.J.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

Retail TouchPoints

JULY 26, 2023

Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market.

Fulfillment 204

Fulfillment Operations Shipping Costs Order Fulfillment 204

Retail TouchPoints

OCTOBER 27, 2021

Inventory intelligence solutions can deliver accurate, real-time insights that help retailers assess and adapt processes and supply chain flows to ensure items are stocked appropriately. By leveraging RFID, retailers gain a comprehensive view of item-level inventory across their entire enterprise.

Consumer 262

Consumer Supplies Fulfillment Technology 262

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 230

POS Merchant Services Supplies Improvements 230

Retail TouchPoints

JULY 3, 2023

The cloud brings all solutions, spreadsheets, vendors and technical capabilities into a central location to improve control and flexibility. When teams and time are constrained, this one-stop shop is of the utmost value for business leaders and their customers. And these functions can be seamlessly incorporated across touch points.

Consumer 244

Consumer Omnichannel Retail Technology 244

365 Retail

JULY 2, 2023

In the competitive landscape of the taxi industry , independent UK taxi companies need to constantly seek ways to improve efficiency and cut costs to remain profitable. In this article, we will explore practical strategies that independent UK taxi companies can adopt to improve efficiency and cut costs.

Payment Services 52

Payment Services Improvements Travel Operations 52

Retail TouchPoints

SEPTEMBER 28, 2022

Companies should also move the conversation beyond pricing toward a broader discussion encompassing supply chain and inventory issues, credit challenges, labor shortages and more. What steps should retailers take to maintain customer loyalty? . RTP: How loyal will consumers remain as prices continue to rise?

Customer Loyalty 162

Customer Loyalty Consumer Supplies Improvements 162