Retail TouchPoints

JUNE 29, 2022

Choose your poison: oil prices impacted by Russia’s war in Ukraine, endless supply chain issues complicated by on-again off-again lockdowns across the globe, the list goes on. A recent interest rate hike by the Fed should help, but recovery takes time.

Customer Loyalty 198

Customer Loyalty Customer Consumer Events 198

Smile.io

AUGUST 25, 2023

Program highlight: meaningful, value-added rewards Making your rewards program a natural extension of your brand is a must, and Wallack’s Art Supplies does that perfectly through its Orange Circle Rewards loyalty program. Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program.

Customer Loyalty 77

Customer Loyalty Beauty and Health Food and Beverages Customer 77

Retail TouchPoints

FEBRUARY 2, 2021

The need for stronger, more agile supply chains was made clear during the coronavirus pandemic, after the shortages that defined its early days as many manufacturers and retailers were forced to shut down operations. Supply Chain Transparency: More Than Just Good PR.

Supplies 158

Supplies Webinar Hobbies Customer Data 158

lateshipment

MARCH 13, 2020

Keep your customers in the know of their parcel’s status and stay connected with them even in the post-purchase, order delivery phase. Meaningfully engage with them regarding any delivery exception such as delays to build trust and increase customer loyalty. It’s that simple!

Customer Loyalty 242

Customer Loyalty Customer Shipping Costs Shipping 242

Omnisend

JUNE 14, 2021

Because of the way that NFTs work, they have numerous use cases for ecommerce stores, including anti-fraud, loss prevention, quality assurance, and even customer loyalty and rewards. One well-known example of this is the NFL’s use of hologram stickers (“holotags”) so that customers can verify that the products are real.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . of orders, businesses can effectively capitalize on the “2-3 day delivery” trend to keep customers satisfied. .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience.

Supplies 152

Supplies eCommerce Merchant Services Retail 152

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors?

Supplies 224

Supplies Arts Customer Loyalty Fulfillment 224

RetailDive

JUNE 26, 2023

With no place to go and retail stores and restaurants closed, shoppers subscribed to a plethora of services from dog food and cleaning supplies to meal prep kits and vitamins. Consumers fell in love with digital subscriptions during the pandemic.

Customer Loyalty 71

Customer Loyalty eCommerce Subscription Supplies 71

Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty.

Omnichannel 212

Omnichannel Social Media Customer Loyalty Customer Experience 212

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. High prices and low availability are straining customer loyalty , a trend that became evident in the Adobe data through an unexpected metric — device usage.

Shipping Costs 262

Shipping Costs Consumer Supplies Merchant Services 262

365 Retail

MARCH 3, 2023

Worried customers have already made adjustments to shopping patterns as shop sales fell by record numbers both in December and across the whole of last year as consumers cut spending. To learn more visit: [link] The post Can refocusing on promotional mix over price win back customer loyalty? jump putting its market share at 7.1%

Customer Loyalty 58

Customer Loyalty Customer Marketing Presentation 58

Retail TouchPoints

SEPTEMBER 14, 2023

Supply chain experts agree that the most powerful solutions are those that use predictive analytics to place the inventory customers want in locations as physically close as possible to that end consumer — a simple theory that can be devilishly hard to put into practice. Unemployment is at 3.5%

Shipping Costs 252

Shipping Costs Fulfillment Shipping Customer Loyalty 252

Retail TouchPoints

DECEMBER 27, 2021

We explored the ways in which these retailers are measuring and managing climate risks, such as energy efficiency of the store footprint and the environmental impacts of company supply chain and transportation networks. Engaging the Supply Chain. How carbon-intensive was the supply chain involved in their creation and transportation?

Retail 348

Retail Supplies Customer Loyalty Fashion 348

Retail TouchPoints

APRIL 7, 2022

She will oversee the retailer’s marketing, advertising and customer experience initiatives as well as lead the development and execution of Mattress Firm’s brand strategy and develop a forward-thinking media strategy. Mickey Mericle. She also has held marketing leadership roles at Shutterfly, Adobe, Walmart and Target.

Marketing 288

Marketing Customer Loyalty Customer Experience Supplies 288

Retail TouchPoints

MARCH 26, 2021

Allowing consumers to customize their orders creates apersonalized retail customer experience and ultimately delights customers as they get to design products that suit their needs. Customization also helps retailers build an emotional connection with their customers through co-creation, and improves customer loyalty.

Customer Experience 308

Customer Experience Technology Customer Fulfillment 308

Retail TouchPoints

SEPTEMBER 18, 2023

With new services like Supply Chain by Amazon and Amazon Shipping joining existing offerings such as FBA and Amazon Lending, Amazon is firmly positioning itself more and more as a tech-powered service company and less and less as a retailer.

Payment Services 318

Payment Services eCommerce Shipping Costs Multi-channel 318

Retail TouchPoints

MARCH 8, 2024

In his new role he’ll be responsible for driving brand awareness and customer loyalty as Lidl continues to grow its U.S. Michael Chao, who will report to Kerr, has held senior marketing roles for retailers including Dollar General, Joann Stores and Walmart. business.

Customer 254

Customer Customer Loyalty Customer Experience Marketing 254

Retail TouchPoints

SEPTEMBER 29, 2022

Similarly, the European Union is set to crack down on fast fashion in a bid to force businesses to extend their products’ lifecycle, while Germany’s Supply Chain Due Diligence Act will mean enterprises are held accountable for any social- or environmental-related failures. A Starting Point. Greater demand forecasting.

Retail 336

Retail Fashion Supplies Apparel 336

Retail TouchPoints

NOVEMBER 28, 2022

While the world may have finally emerged from the grips of the COVID-19 pandemic, customers are now grappling with record 40-year inflation highs and supply chain issues that are ushering in a host of new concerns and sentiments. Maintaining this level of personalization may seem daunting, but generative AI technology can help greatly.

Customer Loyalty 274

Customer Loyalty Shipping Costs Technology Supplies 274

Bamboo Rose

AUGUST 10, 2021

Now, it’s time to reconfigure the standard retail business model to cut costs, optimize inventory, and secure customer loyalty through online sell channels. The post Building Supply Chain Agility to Support Growing Ecommerce Sales appeared first on Bamboo Rose. An array of new dynamics gnaw […].

Supplies 52

Supplies eCommerce Customer Loyalty Channel 52

Retail TouchPoints

OCTOBER 26, 2022

During her tenure as Interim CEO, Sue took consequential actions to increase liquidity and establish the groundwork to improve customer loyalty, traffic and market share,” said Harriet Edelman, Independent Chair of BB&B’s Board of Directors in a statement. BB&B also hosted its first supplier summit on Oct.

Customer Loyalty 229

Customer Loyalty Supplies Operations Marketing 229

Retail TouchPoints

FEBRUARY 29, 2024

Curating a localized assortment requires an abundance of data on what products are being purchased and what products are missing from the assortment, as well as how they’re tracking through the supply chain. The insights deliver a tailored, customized and highly impactful shelf display plan for each individual store in a retailer’s network.

Consumer Goods 257

Consumer Goods Consumer Customer Loyalty Supplies 257

Retail TouchPoints

JULY 12, 2023

The pandemic and related supply chain disruptions led to shuttered storefronts and rampant bankruptcies. Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. That could include customized digital signage and instant discount offers based on your purchase history.

Payment Services 216

Payment Services Retail Point of Sale Supplies 216

Wiser

NOVEMBER 29, 2023

By understanding these two distinct promotional strategies , businesses can create a balanced and effective marketing approach that stimulates both demand and supply, ultimately elevating their sales performance. Loyalty Programs: These are designed to reward repeat customers, foster customer loyalty, and encourage continued business.

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 220

Shipping Costs Improvements Live Chat Retail 220

Retail Technology Review

APRIL 13, 2021

Consumers are choosing who they shop with depending on the ‘last mile’ service provided, new research has revealed. Long delivery times top the list of frustrations for consumers (50%), followed closely by paying for returns (42%) and limited stock availability (38%).

Customer Loyalty 70

Customer Loyalty Customer Consumer Internet Retail 70

Retail TouchPoints

JANUARY 24, 2024

This means moving away from legacy systems that hinder growth and ROI and embracing modern, agile solutions; and Taking a customer-centric approach : Maintaining a strong focus on understanding and meeting customer needs will be paramount.

B2B 225

B2B eCommerce BigCommerce Omnichannel 225

Retail TouchPoints

OCTOBER 29, 2021

Customer loyalty goes far deeper than just attractive offers at the POS and personalized recommendations. Availability and supply-demand forecasting are now pivotal requirements for customer loyalty, especially with the backdrop of the COVID-19 outbreak. That covers the front end, but what about the backend?

Customer Loyalty 205

Customer Loyalty Recommendation Supplies POS 205

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. Customer support. Competitive pricing.

Customer Loyalty 324

Customer Loyalty Operations Improvements Customer Experience 324

Retail TouchPoints

OCTOBER 4, 2021

Shoppers are increasingly aware of supply chain challenges, and 62% are very or somewhat concerned about not receiving their items in time for the holiday when they shop online Black Friday through Cyber Monday, according to a survey by Publicis Sapient. Supply Chain Challenges Will Lead to a Reduction in SKUs.

Merchant Services 313

Merchant Services Payment Services X-cart Supplies 313

Retail TouchPoints

JULY 5, 2022

Combine this with supply chain challenges and rising consumer expectations, and there is a very real risk of losing customers if the right shelves aren’t stocked at the right time. Brands all over the country rely on demand forecasting to maintain customer loyalty, but it’s time to reconsider the standard way to approach data.

Shipping Costs 244

Shipping Costs Supplies Customer Loyalty Consumer 244

Retail TouchPoints

FEBRUARY 15, 2022

The supply chain crisis means an out-of-stock crisis for grocers, and empty shelves means unhappy and disloyal customers. They were made painfully obvious by the growth of online grocery and will only get worse with the supply chain crisis. Merchandise assortments will shrink dramatically.

Shipping Costs 312

Shipping Costs Payment Services Multi-channel Mobile Payments 312

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 266

Social Media Multi-channel Customer Loyalty Shopify 266

Retail TouchPoints

MARCH 15, 2022

The temptation to keep prices high in order to boost profit margins means playing a dangerous game with customer loyalty, Kannan warned: “If I [as a consumer] don’t see a reason for a price increase, for example if it looks like you’ve just increased the price because things are in short supply and I perceive that as price gouging, it may help you (..)

Retail 237

Retail Customer Loyalty Consumer Supplies 237

lateshipment

DECEMBER 17, 2021

The other part is customers being forced to give up experience-based spendings such as travel, movie, or restaurants in return for product purchases. The Supply Chain Disruption Has Been a Worry for Shoppers, Retailers, and Carriers Alike. The Impact of the Supply Chain Disruption on Customer Loyalty. Bottom Line.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

Retail TouchPoints

OCTOBER 27, 2021

Inventory intelligence solutions can deliver accurate, real-time insights that help retailers assess and adapt processes and supply chain flows to ensure items are stocked appropriately. By leveraging RFID, retailers gain a comprehensive view of item-level inventory across their entire enterprise.

Consumer 257

Consumer Supplies Fulfillment Technology 257