Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

JUNE 27, 2022

Retailers need to readjust their strategies business-wide as they prepare to meet empowered customers who have more choices than ever in a tough economy that’s giving them more reasons than ever to seek out the best price — wherever it may be. The result? Marketplaces Forcing Retailers to Get Unique.

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Retail 276

Retail TouchPoints

SEPTEMBER 13, 2023

These sorts of requests — known as chargebacks — are very expensive and time-consuming for all parties involved. In fact, there are roughly 615 million chargebacks happening every year and the average chargeback costs $191, which amounts to $117.46 Tackling issues that affect the overall customer experience is crucial.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

Retail TouchPoints

SEPTEMBER 18, 2023

With new services like Supply Chain by Amazon and Amazon Shipping joining existing offerings such as FBA and Amazon Lending, Amazon is firmly positioning itself more and more as a tech-powered service company and less and less as a retailer.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Whatever solutions are employed will add cost to a returns process that already cuts into profit margins.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

NOVEMBER 4, 2021

Prices have been scaling throughout the entire year, and for the most part, consumers seem to be absorbing those costs. They’re taking these higher prices and factoring that into their purchasing, and instead prioritizing the acquisition of goods.”. Consumers Look to Curbside to Secure the Goods and Save $$$.

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

JULY 20, 2022

So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. . While some companies are actively investing in internal, verticalized operations, others are shifting to third-party manufacturing and nearshoring to effectively (and profitably) respond to demand.

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. SKUs are the lifeblood of any retail operation, helping keep track of the thousands — even hundreds of thousands — of items in inventory. Automatic price optimization.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

APRIL 25, 2022

Failure to meet customers’ expectation of timely, cost-effective and ethical delivery of goods can profoundly impact a company’s ability to retain consumers. Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones.

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. In the first quarter, the average selling price (ASP) increased by 11% in the U.S. Shoppers will Buy Even Earlier to Avoid Price Hikes. Loyalty Shifts to Value.

Shipping Costs 306

Shipping Costs Gifts Fulfillment Consumer 306

SellBrite

JULY 8, 2019

Shipping is one of the most time-consuming and frustrating parts of running an ecommerce business. If you’re just starting out, you might use more than one platform to process orders, calculate shipping, create and print labels, and ship products. What is Shopify Shipping? Fortunately, there’s good news.

Shipping Costs 98

Shipping Costs Shopify Shipping Shipping Labels 98

Algopix

OCTOBER 21, 2023

Customer Metrics Measuring Customer Acquisition and Retention Customer metrics help you understand how well you are attracting and retaining customers. By understanding CLV, you can tailor your marketing and customer service strategies to maximize the value of each customer.

Shipping Costs 119

Shipping Costs eCommerce Customer Retention Social Media 119

Retail TouchPoints

JULY 20, 2020

While the latter may be true, excess inventory also has a silver lining of hidden pathways to optimizing excess inventory that lead straight to your bottom line through distribution in the off-price retail market. Viewing Off-Price As A Partner. The emergence of off-price retail has changed the industry landscape.

Shipping Costs 165

Shipping Costs Retail Customer Loyalty Fashion 165

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. There is a reason why Amazon is increasingly choosing to handle its deliveries in-house rather than depending on shipping carriers like FedEx, UPS, or DHL for this purpose. Introduction.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Retail TouchPoints

FEBRUARY 15, 2022

Long-term, I predict that ultra-rapid delivery of fresh produce from geographically strategic farming operations will become the de facto market model, decentralizing production and personalizing product assortments. The supply chain crisis means an out-of-stock crisis for grocers, and empty shelves means unhappy and disloyal customers.

Shipping Costs 321

Shipping Costs Payment Services Multi-channel Mobile Payments 321

Wiser

MAY 30, 2023

But what does it look like for a business to incorporate sustainability into every aspect of their operations—from product sourcing and manufacturing processes to customer engagement strategies? How can the modern business hope to meet customer expectations while also doing what’s right for the environment?

Shipping Costs 147

Shipping Costs Retail Clothing Shipping 147

Wiser

MAY 6, 2024

Although price intelligence is important, the true foundation of retail success lies in effectively curating a product assortment. Wiser’s extensive data collection provides crucial insights not only into pricing but more critically into product assortment.

Shipping Costs 78

Shipping Costs Retail Shipping Customer Loyalty 78

lateshipment

NOVEMBER 26, 2023

To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Cost-effectiveness: Retaining existing customers is significantly more cost-effective than acquiring new ones.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Ecommerce Platforms

FEBRUARY 26, 2023

Similar to dropshipping vendors, they take over the work of producing, packing, and shipping products for ecommerce brands, so they don’t have to worry about fulfillment. The two most important factors that we considered were pricing plans and features. This lowers shipping costs and delivery times, while reducing CO2 emissions.

Shipping Costs 104

Shipping Costs Payment Services Shipping Subscription 104

Retail TouchPoints

JANUARY 3, 2024

The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction. Retailers must recognize that an efficient returns process is not just a cost-saving measure but also a growth strategy.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Wiser

OCTOBER 11, 2023

Key factors to consider include the brand’s target audience, product offerings, pricing strategy, and scalability. The chosen model should align with the brand’s long-term growth strategy and customer satisfaction objectives. Cons: Intense competition, high customer acquisition costs, need for continuous innovation.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. Regardless of who the shipping partner is, a leading carrier or a 3PL, some hard truths that you deal with are.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Wiser

SEPTEMBER 6, 2022

For most, the answer will be price. The ability to compare prices, get the lowest prices, find good deals on products, and so on. The bottom line is that price is always top of mind for consumers. A separate Wiser survey of headphones shoppers had price as one of the top-five reasons to buy. What Is Price Matching?

Shipping Costs 144

Shipping Costs Online Retail Presentation Consumer 144

Omnisend

JUNE 14, 2021

Depending on what kind of information the store makes available, the customer would also be able to see other information for those sneakers—where the materials were sourced, manufactured, handled, shipped, etc. When working with different brands, Real Items asks: “What’s your price point? The move to “phygital”.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

lateshipment

AUGUST 17, 2023

E-commerce returns from a business’ PoV aren’t just collecting the shipped-out product back and taking further steps to rectify the issue. Unmanaged returns are a cost center for e-commerce businesses Customers opt for refunds due to the complicated exchange process, leading to losing a sale.

Management 130

Management eCommerce Payment Services Merchant Services 130

Algopix

DECEMBER 26, 2023

Thriving in the ever-evolving world of e-commerce demands an unwavering commitment to operational excellence and an acute focus on customer satisfaction. Beyond mere compliance, these services play a pivotal role in preserving product integrity throughout the labyrinthine journey of the shipping process.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. 95% of Executives Want to Prioritize Cost Optimization. Push for Cost Optimization Brings AOV into the Spotlight.

eCommerce 299

eCommerce Shipping Costs Channel Operations 299

Algopix

JUNE 4, 2023

Product Listing and Inventory Management eBay: Flexibility and Auction-style Listings eBay’s unique selling point lies in its auction-style listings, allowing sellers to set a starting price and let buyers bid on their products. Let’s explore the fee structures and expenses associated with Amazon and eBay.

eCommerce 105

eCommerce Payment Services Shipping Costs Shipping 105

Groove

FEBRUARY 7, 2019

Many factors contribute to cart abandonment, such as competitive pricing, uncertainty about store credibility and general forgetfulness. Free Shipping. Lack of free shipping is a common reason for abandoned carts. If you have the profit margins to offer free shipping, we strongly encourage you to do so.

Shipping Costs 210

Shipping Costs Shopping Carts Shipping Recommendation 210

lateshipment

NOVEMBER 27, 2021

Despite the huge incoming volume of orders, businesses take time to provide their customers with an amazing online shopping experience and seamless shipping and delivery experience but often leave out the returns experience. Such issues can lower your customer loyalty and profits, particularly during this Holiday season.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

OCTOBER 12, 2023

Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4. Offer multiple Shipping options Shipping is the last element which your customer considers before clicking that buy button.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

lateshipment

JANUARY 24, 2022

The transactional order delivery loop does not close with handing over the package to the shipping carrier. As an e-commerce business owner, you need to take control of your post-purchase and constantly be ready to face the risk of your customers’ in-transit packages facing issues. Federal Holidays. Missed drop-off.

eCommerce 130

eCommerce Shipping Costs Shipping Customer 130

RetailMinded

JANUARY 10, 2024

How they aim to accomplish that may vary, but the simple goal of making more profit when operating your business rarely – if ever – escapes a professional’s wish list for their year ahead. So that makes us wonder… are your shipping strategies as seamless and as reduced in overhead as they can be? Why or why not? But that’s okay.

Small Business Retail 86

Small Business Retail Shipping Costs Retail Multi-channel 86

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

BigCommerce

AUGUST 17, 2018

To ensure that you’re offering a fair and competitive price for your products, you’ll want to look at what similar online retailers are charging. Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Determine your shipping costs.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357