Retail TouchPoints

AUGUST 29, 2022

This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty. Retail companies like Tim Hortons that underestimate the importance of mobile app privacy and security risk damaging customer relations and brand image, potentially leading to customer and revenue loss.

Mobile 305

Mobile Payment Services Payments Retail 305

Ecommerce Platforms

MARCH 14, 2023

Designed to be the leading service commerce platform, Evercommerce promises business leaders a vertically tailored set of integrated SaaS solutions supporting more than 500,000 global businesses worldwide. Evercommerce is particularly focused on the support and enhancement of service-based companies.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Kissmetrics

AUGUST 6, 2021

To better understand your audience, use: Audience research tools like surveys and quizzes to gather demographic and psychographic data on your target audience. This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Ecommerce Platforms

FEBRUARY 20, 2020

According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions. A subsequent survey conducted in 2019 went much deeper and established the precise POS capabilities retail businesses are currently focusing on.

POS 118

POS Payment Services Merchant Services lightspeed 118

RetailMinded

OCTOBER 27, 2022

Many consumers now rely on mobile devices to research products and services, make an order, and complete transactions. The three categories of M-commerce include mobile shopping, mobile payments, and mobile banking. Also, it facilitates better personalization. You can connect with your customers faster.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Omnisend

OCTOBER 4, 2023

Here’s why making the most of your cancellation confirmation emails can be invaluable: Facilitate returns. Be courteous, empathetic, and professional to show respect for your customers’ decisions. Include a survey to find out why customers canceled their orders. Compliance and documentation.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Ecommerce Platforms

FEBRUARY 20, 2020

According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions. A subsequent survey conducted in 2019 went much deeper and established the precise POS capabilities retail businesses are currently focusing on.

POS 104

POS Payment Services Merchant Services lightspeed 104

Retail TouchPoints

OCTOBER 4, 2021

Flexible Payments Will Gain Further Ground. Flexible payments are continuing to gain steam, particularly among younger generations. A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. Let the countdown begin….

Merchant Services 307

Merchant Services Payment Services X-cart Supplies 307

lateshipment

AUGUST 31, 2023

They depend on social media platforms to get gift ideas and this generation embraces the ‘Buy Now, Pay Later’ payment model. Statista) Gen Z and Millennials are not affected much by inflation, with 63% planning to spend the same or more during the holidays, as indicated by a Deloitte survey. The list doesn’t stop here.

Consumer 130

Consumer eCommerce Social Media Payment Services 130

ESW

SEPTEMBER 29, 2023

Because customers demand it. Surveys consistently show that shoppers often start their purchase journeys on one channel and complete it in another. For example, in an omnichannel experience, a shopper can start a customer service inquiry on a brand’s social media channel. Why focus on omnichannel?

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand. Transformation Lessons from Patagonia and 5.11.

Payment Services 200

Payment Services Merchant Services Omnichannel Consumer 200

BigCommerce

FEBRUARY 13, 2018

Essentially, ecommerce (or electronic commerce) is the buying and selling of goods (or services) on the internet. From mobile shopping to online payment encryption and beyond, ecommerce encompasses a wide variety of data, systems, and tools for both online buyers and sellers. 1998 PayPal launches as an online payment system.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. Given these trends, developing a robust omnichannel strategy is becoming increasingly critical for companies.

B2B 216

B2B eCommerce BigCommerce Omnichannel 216

Retail TouchPoints

NOVEMBER 4, 2021

A recent report from the payments and shopping service Klarna found that 34% of shoppers actually plan to spend more on gifts this year than last year, with Gen Z ( 57% ) and millennials ( 53% ) more likely than other age groups to expand their budgets. Stressed Consumers Spread Out Spending with BNPL. said Pandya. “

Shipping Costs 259

Shipping Costs Consumer Supplies Merchant Services 259

Retail TouchPoints

SEPTEMBER 9, 2022

Corporate executives are prioritizing digital transformation — even ahead of tackling market and economic instability and accelerating growth for their businesses, according to a new survey conducted by Decentralization Deciphered (D2), a subsidiary of Emerald Holding, Inc. The rapid emergence and dominance of Web 3.0

Customer Loyalty 257

Customer Loyalty Consumer Goods Customer Experience Technology 257

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. The growth of subscription box services has been exponential over the past four years. Payment security and alterations. Custom orders and varying membership levels.

Payment Services 60

Payment Services Subscription Operations eCommerce 60

BigCommerce

AUGUST 17, 2018

Before anything else, you need to answer the following questions: Who are your primary customers? For Tahnee Elliott, identifying and servicing her primary market was especially easy. Being in a college town, we have a lot of transient customers who go home during the summers and holidays,” she said.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

GetElastic

AUGUST 18, 2021

B2B companies are implementing new strategies to adapt to a changing market and take advantage of a growing online customer base, characterized by rising mobile usage, new expectations for personalization and self-service, and increasing demand for digital connectivity.

B2B 145

B2B eCommerce Payment Services Marketing 145

RetailMinded

JULY 29, 2023

Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers. This includes highly personalized services, interactive elements, and rewards programs. They actively pursue experiences and services that foster their overall sense of wellness.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers. This includes highly personalized services, interactive elements, and rewards programs. They actively pursue experiences and services that foster their overall sense of wellness.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Retail TouchPoints

MARCH 3, 2022

By doing this, you can increase your average customer lifetime value and avoid creating a customer base that’s solely focused on price. However, to build and maintain customer loyalty through flash sales — and to generate the most revenue possible from them — you need to deliver an excellent customer experience.

Merchant Services 219

Merchant Services Shipping Costs Payments Payment Services 219

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. This is likely due to the complexity of the B2B buying process in general compared to the consumer experience.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. An example of a DTC eCommerce brand is Glossier, a company in the beauty industry, which uses the platform Contentful to facilitate their sales channels.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Retail TouchPoints

SEPTEMBER 21, 2021

“You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. How to Get the Most Value From Your Loyalty Program This Season. All of these things are impacting your people in-store and your customers.”.

Payments 213

Payments Payment Services Customer Experience Social Media 213

365 Retail

JULY 13, 2021

Retailers need urgently to digitise store management processes, and communications and training as the role of the store worker changes, says Fabrice Haiat, CEO of YOOBIC. This then becomes a problem of competitiveness and customer loyalty as retailers are unable to provide the experience consumers are seeking.

Payment Services 52

Payment Services Travel Multichannel Mobile 52

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

iVend

JANUARY 20, 2021

Cloud-based POS systems process and store transaction data online while an on-premise POS system stores data locally on the retailers store server. Growing adoption of cloud-based payment systems for inventory, employee, sales, and customer management in small businesses will boost the market growth.

Technology 98

Technology Small Business Retail Payment Services POS 98

Korona

AUGUST 23, 2022

What is a subscription service? Payments and technology for subscription businesses. What Is a Subscription Service? A subscription business model is a recurring revenue model where a business charges customers a weekly, monthly, or annual fee in exchange for its products or services.

Subscription 52

Subscription Payment Services Shipping Costs Payments 52

Korona

JULY 24, 2022

Multi-store inventory management, employee staffing, finance, and store security are all critical aspects that you need to focus on to succeed in a larger or even enterprise-level operation. Implement standard operating procedures for all your stores. Implement Standard Operating Procedures (SOPs) For All Your Stores.

Payment Services 52

Payment Services Payments POS Multi-channel 52

Korona

JULY 24, 2022

Multi-store inventory management, employee staffing, finance, and store security are all critical aspects that you need to focus on to succeed in a larger or even enterprise-level operation. Implement standard operating procedures for all your stores. Implement Standard Operating Procedures (SOPs) For All Your Stores.

Payment Services 52

Payment Services Payments POS Multi-channel 52

lateshipment

FEBRUARY 14, 2020

In a typical online retail transaction, the customer adds the item they wish to buy to their shopping cart. On the checkout page, they select delivery speed and shipping service type. Once payment is made through a gateway, a confirmation email with order details is sent to them by the retailer. Shoppers are an unforgiving lot.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

JULY 27, 2020

Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. Retailers are refreshing their loyalty strategies by investing more heavily than other industries in digital capabilities, omnichannel communications, personalized offers and gamification.

Payment Services 149

Payment Services Shipping Costs Sporting Goods Retail 149

FastSpring

DECEMBER 18, 2020

A 2018 survey found that nearly half of companies make 50–74% of all their corporate purchases online. If a product or service is being sold online—regardless if the sale itself happens through a sales-rep assisted process, online shop, or platform—it’s considered B2B ecommerce. Let’s get selling!

B2B 148

B2B eCommerce Payment Services SEO 148

Ecommerce Platforms

MARCH 15, 2023

Now, thanks to Amazon Prime and other rapid delivery services, expectations are changing. RetailDive ) Most consumers rank fast and free shipping as equally important When asked whether they’re more likely to make a purchase as a result of free shipping or faster delivery options, most customers rank the two concepts as equally important.

Fulfillment 118

Fulfillment Shipping Costs eCommerce Payment Services 118

Kibo

MARCH 2, 2023

An increasing number of manufacturers are looking to eCommerce to maintain customer loyalty while in turn reaching new customers this year. To make the right choice, manufacturers must consider a variety of factors and how their existing systems, processes, and teams will integrate with the new eCommerce technology.

Payment Services 62

Payment Services Multi-channel eCommerce Shipping Costs 62

Ecommerce Platforms

SEPTEMBER 16, 2019

More often than not, an online business operates in the same fashion as brick and mortar stores. The logic here is that Google Trends uses search queries to sort the trending products and services. Do a Small Physical Survey. Consider having a snippet of the feedback from customers. How responsive are their product pages?

eCommerce 172

eCommerce Merchant Services Payment Services Shipping Costs 172

Teamwork Retail

MAY 14, 2020

In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. . One of the significant historical challenges has been the cost of measuring customer experience. Let alone provide a comparable service. Experimentation & Innovation.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62