Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. And this is where AI is poised to be a game changer. Proactive problem-solving: WISMO tickets are a frequent concern in the ecommerce world.

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eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

APRIL 5, 2024

Retailers are always looking to improve their game, with an eye to increasing sales, reducing costs and maximizing profitability. Retail competition has increased from small upstart retailers to big box stores and peers, so the ability for retailers to improve on their game is more necessary than ever. About four in five U.S.

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Retail Games Leisure Multi-channel 291

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Kissmetrics

MARCH 23, 2018

When it comes to e-commerce marketplace dominance, Amazon is at the top of the food chain. Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else. Your goal is to stay in the game.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Omnisend

FEBRUARY 16, 2021

People look for gaming pleasure for years–it taps into our competitive human nature. Gamification takes the essence of what makes games so alluring and integrates it into unexpected, non-game, online, and offline experiences. Gamification increases customer engagement and sales. Reading Time: 6 minutes. Get My Copy.

Marketing 179

Marketing Gifts eCommerce Games 179

Retail TouchPoints

FEBRUARY 7, 2024

Gamification refers to the incorporation of game design elements and principles in non-gaming environments. It allows brands to create a game-like experience in a real-life setting, enhancing customer engagement and the overall shopping experience. Focus on customer retention.

Retail 240

Retail Games Clothing Customer Retention 240

ESW

APRIL 2, 2018

If you're in the gaming space, you most likely know that gaming fans are different from traditional shoppers. They often demand unique products, services, and user experiences and it is critical that your eCommerce store can engage these passionate fans with a brand experience that matches their high expectations.

Games 60

Games eCommerce Customer Retention Management 60

Retail TouchPoints

JULY 14, 2021

The pandemic has taken the entire ecommerce sector to unprecedented heights , and this trend will only continue. Using ecommerce platforms like Shopify , Wix or SnapBlooms is a no-brainer for small shops, but before signing on to one, you must know your niche industry and the available ecommerce solutions.

eCommerce Platforms 236

eCommerce Platforms Payment Services eCommerce Small Business Retail 236

Omnisend

AUGUST 17, 2021

To sustainably grow your business and stay ahead of your competition, you need to have a strong ecommerce analytics game. That’s why learning how to leverage ecommerce data, and simplify it into useful information to drive decisions, is one of the most important skill sets of any marketer. Ecommerce Analytics 101.

eCommerce Analytics 148

eCommerce Analytics eCommerce Customer Retention Shopping Carts 148

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

UpSellIt

AUGUST 3, 2023

By 2026, retail ecommerce sales are projected to reach an astonishing 8.1 Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. What is Ecommerce Segmentation?

eCommerce 111

eCommerce Recommendation Accessories Customer Loyalty 111

Omnisend

SEPTEMBER 9, 2021

Ecommerce data drives almost every business decision for online merchants. This is in no small part due to the goldmine of valuable insights it provides—a merchants’ own performance, customer behavior, and their relative position among their competitors. The Importance of Data-Based Marketing in Ecommerce. At what times?

eCommerce 148

eCommerce Customer Retention eCommerce Analytics Improvements 148

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Read the Ultimate Guide.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Optimizely

JULY 31, 2018

But that doesn’t mean everyone should, especially in the ecommerce world. What makes the best ecommerce podcasts stand out? Take a cue from these 25 ecommerce podcasts, which we’ve selected as our favorites in the genre. For many ecommerce professionals, this one needs no introduction. The Turnaround. eCommerceFuel.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Ecommerce Platforms

MAY 2, 2018

If you're one of those people with a passion for building your very own online enterprise with the help of an ecommerce store, then this is the right place. The following is a list of the top ecommerce podcasts to help get you started on the journey to passive income. Ecommerce Minute. Ecommerce Paradise.

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eCommerce Small Business Retail Online Retail eCommerce Marketing 187

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty. In addition, we anticipated the shift to ecommerce early on and invested in those capabilities.

Food and Beverages 260

Food and Beverages Games Consumer Customer Retention 260

Smile.io

AUGUST 25, 2023

In the past, we’ve compiled lists of amazing loyalty program examples in several different industries but we thought it was time to create a larger collection of the absolute best ecommerce loyalty and rewards programs around in every industry. Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program.

Customer Loyalty 78

Customer Loyalty Beauty and Health Customer Food and Beverages 78

GetElastic

OCTOBER 22, 2019

Customer service is more than a compliant department – it’s the act of providing assistance to the customer before, during and after a purchase. Its widely accepted that customer retention is cheaper to customer acquisition. Ecommerce. Thinking of adding a chatbot to your ecommerce site?

Live Chat 114

Live Chat eCommerce Customer Retention Multi-channel 114

ROI Revolution

MARCH 2, 2021

On top of health concerns, brands across the globe are worrying about how coronavirus (COVID-19) will impact ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. of all ecommerce sales this year ( eMarketer ). to reach $9.92

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ecomdash

APRIL 23, 2019

Ecommerce Loyalty Programs: What They Are. The definition of ecommerce loyalty programs is pretty loose, encompassing any kind of deal given to repeat customers. Value-based Programs — Typical for ethically conscious brands or brands partner with charities, value-based programs take action when customers spend a certain amount.

Social Media 115

Social Media Improvements eCommerce Customer Retention 115

ROI Revolution

AUGUST 5, 2021

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Ecommerce was up 8.3%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

RTP blog

OCTOBER 23, 2018

CLV provides a different framework for running a retail or brand business, he added: “Rather than focusing on product, you would want to figure out what you could do for these really valuable customers. What products and services should you offer to enhance the value of those customers, and to find more customers like them?”

Customer 150

Customer Games Electronics Arts 150

GetElastic

MAY 15, 2019

of all retail was attributed to ecommerce, this number is expected to increase to 17.5% trillion in sales in 2017, it’s safe to say that ecommerce has a big future. The world of ecommerce is highly competitive, not to mention having to battle the giants like Amazon and eBay. Ecommerce managing tools: #7 Unsplash (Free).

eCommerce 154

eCommerce Shipping Costs Subscription Shipping 154

Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

Shipping Costs 213

Shipping Costs Gifts Fulfillment Consumer 213

Retail TouchPoints

JUNE 29, 2021

After the initial rush to stock up on essential goods in the early months of the pandemic, traditional brick-and-mortar operations experienced decreased foot traffic in-store as consumers turned to grocery delivery services and ecommerce to secure items they needed from the safety of their homes.

Payment Services 225

Payment Services Retail Customer Retention Payments 225

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. The types of customer loyalty programs available (and their hybrids).

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

ROI Revolution

OCTOBER 1, 2020

On top of health concerns, brands across the globe are worrying about how coronavirus (COVID-19) will impact ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. Turbocharged ecommerce shift brings 31.8% 9/28 update. 9/28 update.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

Retail TouchPoints

JULY 15, 2022

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape. The Unboxing Experience.

Small Business Retail 238

Small Business Retail Social Media Retail Leisure 238

ROI Revolution

JULY 2, 2020

On top of health concerns, brands across the globe are worrying about how coronavirus (COVID-19) will impact ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. 2020 Ecommerce Paid Search. 7/1 update. Post-COVID ad spend.

eCommerce 173

eCommerce Payment Services Merchant Services Small Business Retail 173

MagentoBrain

MARCH 20, 2023

Ecommerce development has become a popular way for small businesses to reach customers and increase sales potential. With the rise of technology and online shopping, ecommerce development provides small businesses with the ability to expand their reach, reduce costs, and offer greater flexibility to customers.

Small Business Retail 52

Small Business Retail Payment Services Shipping Costs eCommerce 52

Algopix

JULY 16, 2023

What is Email Marketing Software for eCommerce In today’s digital landscape, email marketing has emerged as a vital tool for eCommerce businesses to reach and engage with their target audience. Effective email marketing is a game-changer for eCommerce businesses. Here are some key features to consider: 1.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Retail TouchPoints

FEBRUARY 2, 2021

Ecommerce has grown exponentially over the last two decades, albeit at a fairly steady pace. From essential purchases like groceries and toiletries to kitchen appliances and video game consoles, online retail stock has been flying off the virtual shelves all year, and the holidays have proven that the train isn’t slowing down any time soon.

Mobile 223

Mobile Customer Retention Games Omnichannel 223

ROI Revolution

JUNE 1, 2021

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Mobile ecommerce + COVID-19 stats.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

Retail TouchPoints

JANUARY 31, 2024

Build Your Brand, Then Boost Your Sales More than seven in 10 customers say they are likely to trust a company more because of brand-building initiatives, which goes to show that there’s value in playing the long game.

Marketing 237

Marketing Customer Retention Shopify Social Media 237

ROI Revolution

DECEMBER 3, 2020

On top of health concerns, brands across the globe are worrying about how coronavirus (COVID-19) will impact ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. Coronavirus, Black Friday, + Cyber Monday ecommerce stats.

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

Omniconvert

JULY 9, 2020

Does acquiring the best customer service strategy seem like a pipe dream? The post How to Start Using Live Chat & Email to Level Up Your Customer Service Game appeared first on ECOMMERCE GROWTH Blog. Like a quest for buried treasure that you’re.

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Live Chat Games Customer Blog 60