Retail TouchPoints

APRIL 1, 2024

Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers. On the other hand, businesses providing multilingual support see tangible benefits, like bolstered loyalty that improves overall customer retention. However, not all translation platforms are created equal.

Retail 274

Retail Customer Experience Customer Retention Technology 274

iVend

OCTOBER 6, 2022

Learn more about iVend’s integrated retail technology platform. Read more Technology is an established essential in retail. Retail technology drives growth, through enhanced customer experience and increased sales. Mobile POS enhances the customer experience, effectively manages inventory and increases sales by up to 10%.

POS 98

POS Omnichannel Technology Payment Services 98

Retail TouchPoints

DECEMBER 15, 2022

It also offers loyalty amplifiers such as sweepstakes, UGC contests and trivia, with the goal of helping brands enhance customer acquisition, program onboarding and education, revenue, point burn, customer retention and brand advocacy.

Customer Retention 209

Customer Retention Customer Loyalty Subscription Presentation 209

iVend

JUNE 14, 2023

Having a loyalty program is proven to keep customers shopping with you – in fact 77% of consumers are more likely to stay with a brand that has a loyalty program. How can retailers use retail POS technology to elevate customer loyalty The most effective way of enhancing customer loyalty with POS is through a loyalty program.

Customer Loyalty 52

Customer Loyalty POS Technology Customer Retention 52

365 Retail

MAY 29, 2024

Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer journeys, according to the latest research from Scurri , the next-generation delivery management platform.

Management 52

Management Customer Retention Retail Omnichannel 52

lateshipment

MARCH 26, 2020

What is Delivery Experience Management? Delivery Experience Management (DEM) is the process of being proactive in ensuring that your customers receive their orders on-time and how they expect. It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises.

Management 208

Management Shipping Costs Shipping Merchant Services 208

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

From online stores to online customer service to employee management, many businesses have moved away from traditional storefronts. Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. Integrated Inventory Management Solutions. Automation.

Management 84

Management Retail Customer Retention POS 84

Retail TouchPoints

AUGUST 7, 2023

Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors. Customers benefit from being able to pay as they go for the technology they are consuming. T-Mobile, for example, offers Netflix along with connectivity services, all in one bill.

Subscription 209

Subscription B2B Mobile Customer Experience 209

Pivotree Blog

JULY 26, 2023

You’ve done everything right regarding 3PL inventory management and upped your re-orders; but despite your best efforts, you’re still selling through your stock. This is good news — you have a popular product that customers love. Either that, or it could be that there’s a problem with your warehouse management process.

Fulfillment 52

Fulfillment Management Improvements Shipping Costs 52

Algopix

JULY 13, 2023

In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Retail TouchPoints

APRIL 12, 2023

Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. With that loyalty card, customers can find personalized offers in-store that ease and enhance the shopping experience. Hyper-personalization is also on the rise.

Retail 228

Retail Shipping Costs Supplies Customer Retention 228

Korona

SEPTEMBER 7, 2022

Managing a successful small business takes many aspects into account. Managing your employees, your suppliers, and the company’s finances are all challenges. Check out the following blog to learn more about how to successfully manage a small business. Focus on your customers. Table of Contents.

Small Business Retail 52

Small Business Retail Payment Services Management Payments 52

Retail TouchPoints

DECEMBER 21, 2021

Manpower is another resource that retailers must carefully manage, particularly in the pandemic era. A typical retail employee might be asked to provide customer service expertise all over the store, fulfill online orders, answer phone calls, stock inventory and, yes, manage a physical queue. A World of Data.

Customer Experience 284

Customer Experience Customer Retention Technology Customer 284

Retail TouchPoints

SEPTEMBER 19, 2022

Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. Adopting New Technologies to Keep Frontline Workers Engaged. Few are even talking about the role of technology in reducing stress for frontline workers. Here’s another situation that happens.

Marketing 221

Marketing Retail Information Customer Retention 221

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth. Conclusion The retail landscape is constantly evolving, and customer loyalty programs are no exception.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Retail TouchPoints

DECEMBER 18, 2020

To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks. Improve Supply Chains, Boost Customer Satisfaction. Technology provides support here. Truck driver shortages. Altered trucking routes.

Supplies 246

Supplies Shipping Costs Operations Customer 246

iVend

AUGUST 10, 2022

iVend Retail Loyalty iVend retail technology helps retailers build strong communities. Check out how our loyalty programs drive customer advocacy. Retailers need to focus on customer retention, identifying loyal customers, and nurturing them to become brand ambassadors and advocates who lead your retail community.

Retail 98

Retail Customer Retention Social Media Customer Loyalty 98

Retail TouchPoints

JULY 5, 2022

In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ). That means empowering them with tools, technology and enough time to do their jobs well. The question for retailers, however, is what approach is right for them.

Omnichannel 235

Omnichannel Fulfillment Customer Retention Channel 235

Retail TouchPoints

JANUARY 3, 2024

This shift, akin to an “Amazon Prime moment” for returns, focuses on aligning the returns process with customer convenience. Simplifying steps for customers, such as eliminating the need for printing labels or packaging, can make a significant difference. So why do customers delay returns?

Retail 250

Retail Shipping Costs Improvements Customer Experience 250

lateshipment

APRIL 25, 2022

It has improved in speed, efficiency, and accuracy, thanks, in large part, to improved data and predictive analytics technologies that allow firms to make data-driven business decisions. These technologies can even work on their own, transforming raw data from IoT and other sources into actionable insights with the help of advanced analytics.

Retail 130

Retail eCommerce Technology Improvements 130

Retail TouchPoints

SEPTEMBER 29, 2021

While subscriptions have been an option for consumers in a number of retail environments — from apparel and pet supplies to media consumption — the COVID-19 pandemic accelerated the adoption of subscriptions in a variety of industries that turned to payment technology to adapt their business.

Subscription 261

Subscription Payment Services Payments Automotive 261

BigCommerce

SEPTEMBER 21, 2018

After all that, there are some final factors you need to consider when calculating commissions, including customer retention and lifetime value. Know your customer retention rate. Your customer retention rate will play an important factor in the commissions you can offer. Common Affiliate Program Challenges.

eCommerce 344

eCommerce Customer Retention Payments Management 344

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

eCommerce 298

eCommerce Supplies Consumer Customer Retention 298

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Comparing DHL, FedEx, and UPS 3.2:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

OCTOBER 8, 2020

And with high competition to shop the sales before they sell out, consumers are likely to jump to the next sale if they’re experiencing poor performance, so it’s not just revenue at risk, but also customer retention. James Whyte is VP of Sales and General Manager, Varnish Software. Mitigate Performance Issues with Caching.

Customer Retention 218

Customer Retention Department Stores Technology Consumer 218

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Mobile POS enables a convenient and seamless customer experience, giving store associates more tools to help shoppers at the moment, wherever they are. Workforce Management.

Payment Services 74

Payment Services POS Mobile Operations 74

Retail TouchPoints

DECEMBER 20, 2021

“In some cases, we want to accelerate the adoption of new technologies and up the pace of innovation. The Mavely management team will continue to operate its business as its own entity within Rhyz, Inc., RTP: What are some specific technologies that you think will be helpful? before launching in other markets.

Social Media 222

Social Media Customer Retention Technology B2C 222

Retail TouchPoints

APRIL 23, 2021

Therefore, running a retail business in America requires a lot of effort and efficient technology for operation management. A customer setting foot in a retail outlet expects immediate and impeccable service, similar to the one received through an online purchase. In the United States, there are approximately 3.8

Retail 215

Retail Operations Customer Retention Order Fulfillment 215

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce.

POS 262

POS Omnichannel Webinar Point of Sale 262

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Fabric

DECEMBER 22, 2023

Customer lifetime value (LTV): The total predicted revenue a customer is expected to generate over the entire duration of their relationship with a business, emphasizing the long-term value of a customer. This provides flexibility and convenience for customers to choose how they receive their purchases.

Merchant Services 130

Merchant Services Shipping Costs eCommerce Retail 130

lateshipment

MAY 6, 2023

With custom-built floating pop-ups via the Yotpo SMS bump on LateShipment.com’s branded tracking page , you can capture SMS subscribers for marketing purposes such as notifying them about membership programs, etc, and gain valuable engagement opportunities.

Customer Experience 130

Customer Experience Customer Shipping Costs eCommerce 130

Optimizely

MAY 15, 2018

But, with more than 130 sessions and more than 600 technology vendors, it can be difficult to pick out what you should see, what topics and trends will be most valuable to your ecommerce brand, and where you should focus. Vish Ganapathy, Managing Director and Global Retail Technology Lead, Accenture. Wednesday: June 06.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

RetailMinded

SEPTEMBER 30, 2022

As big data and cloud technologies continue to grow, so does the importance of data. The term “big data” collectively includes data software analytics, centralized data management, data storage, and cloud technology. The term represents market segment by the level of technology the target audience uses.

Information 52

Information Customer Retention Retail B2B 52

Retail TouchPoints

JULY 14, 2021

Difficulty in Platform Management. If you’re struggling to keep up with your site management because it is too cumbersome to change, chances are your ecommerce site maintenance costs will increase exponentially and may not perform very well in the long run. Not Prioritizing SEO.

eCommerce Platforms 226

eCommerce Platforms Payment Services eCommerce Small Business Retail 226

Retail TouchPoints

JULY 15, 2022

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape.

Small Business Retail 228

Small Business Retail Social Media Retail Leisure 228

365 Retail

OCTOBER 19, 2023

Such insights can serve as a guide to setting your business apart, thereby attracting a loyal customer base. Leveraging Technology In an ever-advancing world, keeping up-to-date with the latest technology isn’t just good practice; it’s essential. Adopt a culture of perpetual learning and adaptation.

eCommerce 52

eCommerce eCommerce Platforms Customer Retention Technology 52