Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. A top way to boost customer satisfaction is by offering free shipping.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

Kissmetrics

SEPTEMBER 8, 2020

Statista says 52 percent of global internet traffic is mobile. A third of all mobile searches on Google are local. Microsoft says the same thing — 53 percent of mobile searches on Bing have local intent. . Then we see data showing that local searches are growing 50 percent faster than mobile search. A strong reputation.

SEO 271

SEO Multi-channel Mobile B2B 271

ROI Revolution

MAY 6, 2021

Of course mobile, social and physical commerce aren’t too far behind on the priority list. To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. Unified In-Store and Mobile Experiences. Digital Wallets.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

SellBrite

SEPTEMBER 5, 2020

Studies have shown that customers exposed to three or more marketing channels are 250% more likely to purchase from a brand. Customer retention rates are also 90% higher for omnichannel strategies compared to single channel. Think mobile-first. If so, your webstore isn’t optimized for mobile use.

Omnichannel 99

Omnichannel eCommerce Marketing Social Media 99

GetElastic

SEPTEMBER 7, 2021

While there are many types of subscriptions (see below), Gartner provides an all-encompassing definition of subscriptions and related terms: A “ subscription” is a contract between a supplier and a customer for the supply of a product or service over an extended period of time. Therefore, providing a safer option for shopping.

Subscription 148

Subscription eCommerce Shipping Costs B2B 148

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Put Away the Crystal Ball, Retail’s Future is Clear.

Payments 201

Payments Payment Services Customer Experience Social Media 201

RetailMinded

FEBRUARY 19, 2022

Customer retention requires a well-balanced blend of gilt-edge experience and customization. In Asia, consumers typically prefer mobile e-wallets. A recent study from PPRO found that42% of US consumers will stop a purchase if their preferred payment method isn’t available. What Influences Consumer Behavior?

Merchant Services 52

Merchant Services Payment Services eCommerce X-cart 52

FastSpring

MAY 13, 2021

Table of contents: Add “Buy Now” Button to Homepage Reduce Number of Clicks Optimize Page Speed Feature Localized Currency Use Localized Call-to-Action Offer Multiple Pricing Options Keep Your Online Shopping Carts Secure Implement Localized Carts Optimize for Mobile Minimize Number of Pages Send Abandoned-Cart Emails Reduce Number of From Fields.

Payment Services 79

Payment Services Shopping Carts eCommerce Mobile 79

Kissmetrics

MARCH 26, 2018

For example, targeting mobile users with ads for your web-only app might not be the best idea. For example, Ryan Stewart has explained how you can use content to capture cold lookalike audiences on Facebook, and then use offers to retarget and take them to consideration, before showing testimonials and case studies and finally a hard sell.

Customer Retention 206

Customer Retention Social Media SEO Channel 206

FastSpring

MAY 13, 2021

Table of contents: Add “Buy Now” Button to Homepage Reduce Number of Clicks Optimize Page Speed Feature Localized Currency Use Localized Call-to-Action Offer Multiple Pricing Options Keep Your Online Shopping Carts Secure Implement Localized Carts Optimize for Mobile Minimize Number of Pages Send Abandoned-Cart Emails Reduce Number of From Fields.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

Ecommerce Platforms

FEBRUARY 25, 2019

As you can see, Recharge Payments took into consideration the customer experience and ensured that it was easy for your customers to manage their subscriptions. All services are optimized for mobile devices so customers can make changes on the go. Customization. Customer retention. Customer Support.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

365 Retail

JUNE 5, 2024

Studies show that 76% of consumers are more likely to purchase from companies that offer personalised products/services. For example, providing in-room tablets in hotels or developing mobile apps that guests can use to interact with your service can enhance their experiences and increase satisfaction.

Customer 52

Customer Travel Books Information 52

BigCommerce

APRIL 18, 2018

According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. A repeat customer can provide a ton of value to a business. Measuring customer retention should form the starting point to understanding and improving customer loyalty.

Download 418

Download eCommerce Social Media Shopping Carts 418

Sailthru

MAY 9, 2018

Some of these barriers are relatively easy to dismantle–if publishers can leverage the immense value of cross-channel personalization, like many Sailthru customers have done. We studied how media executives approach customer retention and how they leverage it throughout their enterprises. Why not media companies?

Multi-channel 60

Multi-channel Customer Retention Channel Customer Loyalty 60

Lemonstand

APRIL 12, 2018

But that’s just the start: It’s now time to convince that customer to return again and again … and again. Customer retention. Indeed, online retail startups are so focused on growth and customer acquisition that customer retention becomes a bit of an afterthought. Why let them get away? Sounds good, right?

Customer Retention 62

Customer Retention Customer Payment Services Payments 62

BigCommerce

FEBRUARY 23, 2018

The various components involved in building out a customer loyalty program. The types of customer loyalty programs available (and their hybrids). Examples of ecommerce customer loyalty programs (with case studies). To have success you need to have the right ecommerce customer loyalty software. Let’s dive in.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Korona

FEBRUARY 9, 2023

Implement Loyalty Programs Retaining an existing customer costs up to five times less than gaining a new one. A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget. Always have extra checkouts ready to go.

Improvements 98

Improvements Payment Services POS Payments 98

Email Audience

DECEMBER 6, 2023

Recent studies showed that gamified emails can increase your open rate by up to 25%. By adopting gamification email marketing, you can greatly improve the effectiveness of your email newsletters, increase engagement, audience retention, and revenue. All this is to increase user engagement and customer retention in your customer base.

Games 59

Games Books Mobile Improvements 59

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Kissmetrics

MARCH 23, 2018

Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else. And customer experience can play a big role in customer retention and loyalty.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Korona

OCTOBER 12, 2022

According to a recent Chase Design study, up to 90% of consumers prefer to buy their liquor in-store. This suggests that people are more likely to be repeat customers of a physical location rather than just shop around for the cheapest option online. Building customer loyalty with in-store promotions. Table of contents.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Korona

OCTOBER 12, 2022

According to a recent Chase Design study, up to 90% of consumers prefer to buy their liquor in-store. This suggests that people are more likely to be repeat customers of a physical location rather than just shop around for the cheapest option online. Building customer loyalty with in-store promotions. Table of contents.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Ecommerce Platforms

JANUARY 14, 2020

Case studies. Keep in mind the fact that any design you want to go for needs to be mobile responsive. Many shoppers seem to make purchases at the convenience of their mobile phones. So, as far as website optimization is concerned, you need to build a store that's mobile-friendly to bank on more visits and conversions.

Merchant Services 175

Merchant Services eCommerce Payment Services Shipping Costs 175

Ecommerce Platforms

NOVEMBER 11, 2019

You want to maintain a customer base that doesn't miss out on all their scheduled recurring payments. . So having a paid program that’s up and running isn’t enough input that’ll make your customers not to look at the other side. Think of it this way: You own a brand that’s closely linked to a particular customer base.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Korona

JANUARY 5, 2023

Optimizing your checkout means a better user experience, which, in turn, increases conversion rates and customer retention. After all, studies show that customers are quick to abandon a retailer or purchase if they’re not happy with their checkout experience. . Part of this involves checkout optimization. .

Payment Services 52

Payment Services eCommerce Shipping Costs Payments 52

BigCommerce

FEBRUARY 27, 2018

When specific case studies were analyzed, researchers found a 10% increase in word-of-mouth (off and online) translated into a sales lifts between 0.2 – 1.5%. According to the National Law Review , it can cost five times more to acquire a new customer than keep a current one. And referring other customers.

Social Media 410

Social Media Marketing Payment Services Reference 410

Prisync

FEBRUARY 6, 2018

Provide an awesome shopping experience that makes it super simple for your customers to get what they want. According to a Customer Experience and Impact study , customers say they will be loyal to a business that gives them the customer experience they want. Make Sure Your Website Is Mobile Responsive .

eCommerce 41

eCommerce Customer Loyalty Mobile Blog 41

GetElastic

NOVEMBER 29, 2022

Customer retention rates are 90% higher on omnichannel vs. single channel. The experience plays out in any number of ways, dependent on customer preference; do they want to shop entirely online and pick up in-store? Another worthy pharmacy omnichannel example is the digital offering Walgreens built for their customers.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Omnisend

APRIL 19, 2021

As a great Newsletter2go alternative, Omnisend can help you to identify and nurture customers throughout the customer lifecycle, from attracting leads to post-purchase messaging for customer retention and reactivation, and provide detailed analytics so you can closely track your performance. Marketing Automation.

Merchant Services 78

Merchant Services Shipping Costs Live Chat eCommerce 78

Omnisend

OCTOBER 30, 2020

In fact, across all industries, the average cart abandonment rate 75.6% (and that’s even higher for mobile users!). Whatever the customer’s reasoning, there’s a way to pick up those potential lost customers: abandoned cart emails. Needless to say, this is incredible for boosting customer retention.

WooCommerce 151

WooCommerce Marketing Recommendation Social Media 151

Omnisend

APRIL 23, 2021

The customer isn’t satisfied by the quality of the product. The customer has found the same product elsewhere for a better price. Ensuring your customers are satisfied within the post-purchase process is just one customer retention strategy you can utilize. view rate in 2020, as well as an impressive 28.1%

Customer 78

Customer Merchant Services Multi-channel Reference 78

SellBrite

SEPTEMBER 27, 2017

For instance, this data can help you pick the best social media channels to advertise on or help you decide whether your ads should be mobile-friendly. Under the mobile tab, you can also view the devices your visitors used to access your site. Google Analytics — Google Analytics measures the online presence of your site visitors.

eCommerce 125

eCommerce Customer Social Media Information 125

Kibo

MAY 14, 2014

Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. Today, that same merchant must enable a seamless shopping experience across multiple channels—mobile, tablet, laptop, print, in-store—or risk losing the sale or, what’s worse, the customer.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

SellBrite

SEPTEMBER 21, 2017

These are tricks of the trade that can fly under the radar but when used consistently, they help you achieve higher sales and stronger customer retention. Everyone knows multi-channel selling increases your customer reach. Emails are key to reaching customers, but inboxes are prime real estate.

eCommerce 102

eCommerce Marketing Multi-channel Customer Retention 102

Smile.io

AUGUST 19, 2020

Remember that it is a statistical fact that 80% of inpatient and high expectation customers will go out of their way to tell at least 44% of their friends and colleagues about their bad experience. They also load poorly on a mobile device because they push down your content. Success means doing the best we can with what we have.

eCommerce 47

eCommerce Management Shopify Customer Retention 47