Forrester eCommerce

JANUARY 17, 2019

Every company faces a central dilemma: how to resolve the standardization and differentiation of its business apps to win, serve, and retain customers. That’s why we are still getting a lot of questions about this report.

Management 328

Management Mobile Customer Online Retail 328

Mi9

NOVEMBER 7, 2023

FORT LAUDERDALE, FLORIDA, November 7 , 2023 – Mi9 Retail, a leading provider of end-to-end retail solutions, is proud to announce that a trusted leader in the refurbished electronics market, has been ranked fourth in Newsweek’s prestigious “America’s Best Online Shops 2024” survey (in the electronics category).

eCommerce Platforms 40

eCommerce Platforms Online Retail eCommerce Electronics 40

Retail Technology Review

OCTOBER 22, 2019

CommerceHub presented key research findings at The Internet Retailing Conference on 10 October 2019 from its survey of 200 online retail decision makers and workers, uncovering their current mindset around using drop ship or marketplace models to cost-effectively expand product range.

Drop Ship 70

Drop Ship Internet Retail Shipping Costs Retail 70

Forrester eCommerce

JUNE 23, 2017

To understand the state of affairs in retail eCommerce in Brazil, in 2016 Forrester surveyed online retailers in Brazil together with industry partner e-Commerce Brasil. Brazilian retail. online retail. Here are a few findings from the research: Read more Categories: Brazil. Brazilian eCommerce.

eCommerce 270

eCommerce Retail Online Retail 270

Retail TouchPoints

JANUARY 5, 2023

Retail Dive reported on a Morning Consult survey which revealed that 85% of U.S. Meanwhile, in a survey commissioned by Wildfire, we found that 90% of respondents are more interested than ever in getting discounts, using coupons and earning cashback rewards when shopping online, due to rising prices.

Shipping Costs 277

Shipping Costs Merchant Services Channel Consumer 277

Retail TouchPoints

JANUARY 3, 2024

Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required. “By These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Shipping Costs 147

Shipping Costs Merchant Services Fulfillment Omnichannel 147

Retail TouchPoints

SEPTEMBER 27, 2023

Indeed, the study — which over a one-week period in May 2023 surveyed 779 adults who had purchased a product or service from a new-to-them brand within the previous six months — made clear that shopping is now an ongoing part of daily life for most consumers, rather than an occasional, or often even intentional, behavior.

Social Media 283

Social Media Multi-channel Consumer Comparison Shopping 283

Retail TouchPoints

JULY 5, 2023

By minimizing the exposure of sensitive data during transactions, digital wallets can mitigate the risk of data breaches and fraudulent activities, instilling confidence in customers and fostering trust in the online retail experience. This reduction in fraud liability can result in significant cost savings for retailers.

Merchant Services 253

Merchant Services Payment Services Payments Retail 253

Retail TouchPoints

APRIL 6, 2021

Online retailer Zulily (part of Qurate Retail Group ) has launched a Sustainability Shop in honor of Earth Month featuring a collection of “Earth-friendly” products. The survey, conducted by Engine Insights in February 2021, asked 1,002 parents of children aged 0 to 17 about the environmental issues that were important to them.

Presentation 173

Presentation Online Retail Retail Other 173

RTP blog

NOVEMBER 25, 2019

This year, for the first time, they’re expected to do more shopping online than at the mall and other brick-and-mortar retailers. Our own recent survey on holiday shopping confirms this, with almost 30% of respondents claiming they’d do all their gift shopping online this season, not setting a foot inside traditional retail outlets.

Social Media 195

Social Media Gifts Fulfillment Information 195

PFS

AUGUST 14, 2019

But are online retailers achieving this for their customers? A new white paper from PFS, titled ‘ Are online retailers delivering for customers? ’, highlights the areas where retailers aren’t meeting customer expectations and what shoppers expect them to be doing more of to improve the online shopping experience.

White Paper 40

White Paper Online Retail Retail Consumer 40

Forrester eCommerce

JULY 18, 2017

"The State of Retail eCommerce in Brazil" series gave us an intereting look at eCommerce in Brazil during a difficult economic situation in the country. What are your insights about Brazilian retailers in this study? Online business leaders are feeling the pain of the recession.

eCommerce 267

eCommerce Online Retail Operations Retail 267

Retail TouchPoints

JANUARY 5, 2021

We can all agree that stopping fraud is important, because every dollar of fraud now costs online retailers $3.73 ClearSale commissioned a consumer attitudes survey from Sapio Research in March 2020, among 1,000 online shoppers each in the U.S., How Can no Fraud be Bad News for Merchants? in related costs.

Merchant Services 246

Merchant Services Shipping Costs eCommerce Gifts 246

Retail TouchPoints

JUNE 14, 2021

As they do, corporate responsibility is expected to once again take the spotlight, according to panelists on the State of Retail and the Consumer 2021 webinar. In our recent survey, we see that 50% to 60% of consumers are still moderately trusting of independent retailers, online retailers and consumer product brands.

Webinar 268

Webinar Retail Consumer Events 268

Retail TouchPoints

NOVEMBER 9, 2023

The holiday season presents a lucrative opportunity for online retailers to finish the year on a high note; however, various factors pose threats to online businesses. Businesses perceive geopolitical tensions as the foremost threat to the global economy, according to an Oxford Economics survey.

Retail 256

Retail BigCommerce eCommerce Platforms eCommerce 256

Retail TouchPoints

JANUARY 3, 2022

The exponential growth happening across the ecommerce landscape translates to major gains for online retail brands. Of the 1,000 consumers surveyed by FIDO (the Fast Identity Online Alliance), 58% said they had abandoned an online purchase due to the difficulty of managing passwords.

Merchant Services 261

Merchant Services Customer Retail Customer Experience 261

ESW

FEBRUARY 1, 2024

And while German shoppers are similar to those in other Western retail markets, there are a few differences that brands should be mindful of when entering the market. To identify and evaluate consumer preferences, ESW conducts an annual, large-scale survey of global ecommerce consumers. What will spur that increased spending?

eCommerce Marketing 78

eCommerce Marketing eCommerce Marketing Payments 78

Retail TouchPoints

MAY 21, 2021

Subscriptions and Other Shipless Options are a Win for Consumers and Retailers Alike. And once retailers are directly connected to the consumer, they can deliver a lot more services. Consumers can search online for coupons and promo codes, or they can let these opportunities for discounts come to them.

Subscription 278

Subscription Merchant Services Shipping Costs Food and Beverages 278

Retail TouchPoints

JANUARY 26, 2021

Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. This drives the need for online retailers to offer multiple returns options, including home pickup and carrier drop off with printer-less capabilities, to maximize conversion and loyalty.

Consumer 309

Consumer Shipping Costs Shipping Small Business Retail 309

Retail TouchPoints

SEPTEMBER 17, 2021

Engagement in sustainability deepened during the COVID-19 crisis, with consumers showing an increased desire to see fashion players in particular consider the social and environmental impacts of their businesses, according to recent research from McKinsey that surveyed shoppers in the U.K. and Germany.

Fashion 183

Fashion Supplies Online Retail Consumer 183

Wiser

DECEMBER 20, 2023

. ‘Tis the Season for eCommerce Reflecting on the holiday retail trends of 2023, it’s undeniable that many consumers were drawn to online shopping.

Retail 147

Retail Shipping Costs Leisure Gifts 147

Wiser

APRIL 30, 2020

and Canada has significantly affected both brick-and-mortar and online retailers. To find out how much, Wiser Solutions surveyed more than 2,200 consumers in the U.S. Furthermore, 90 percent of the survey respondents noted that COVID-19 has caused them to spend more time at home. The spread of COVID-19 across the U.S.

Food and Beverages 109

Food and Beverages Consumer Sporting Goods Consumer Electronics 109

Forrester eCommerce

MARCH 18, 2019

Each year, based on a survey of your customers, Forrester releases results of its Customer Experience (CX) Index. The French CX Index and UK Retail CX Index results are in! The methodology measures how well a brand’s customer experience strengthens the loyalty of its customers and ultimately drives business growth.

Customer Experience 310

Customer Experience Customer Retail Online Retail 310

Korona

NOVEMBER 10, 2022

If this is your first time preparing for a recession, relying on qualitative data, such as market research and surveys, may be better to get a sense of your customers’ spending. If you were in business during a previous economic crisis, review the demand and sales figures from that period to get an idea of how your business is doing. .

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Retail TouchPoints

DECEMBER 18, 2023

Co-founder Christopher Weber shared how the fast growth of the site’s community has smoothed its path toward becoming an online retailer. Retail TouchPoints (RTP): How did Animals Around the Globe start? We also do surveys on a monthly basis, and next year we’ll build an app that will have community-focused features.

Consumer 188

Consumer Social Media Article Apparel 188

Retail Technology Review

JULY 21, 2020

Macfarlane Packaging, the supplier of protective packaging, launched its fifth annual ‘unboxing’* survey to UK consumers on 13 July. The results are expected to further help online retailers to tailor their packaging to meet the needs of their customers.

Online Retail 93

Online Retail Consumer Retail Customer 93

Retail TouchPoints

JUNE 21, 2021

With 75% of ecommerce credibility stemming from design, creative cannot be overlooked for retailers building their brand across the channels where their customers frequent. . To achieve pixel perfection and protect your brand online, retailers must overcome the following: 1. But for a team of marketers, this is tricky.

eCommerce 202

eCommerce Social Media Consumer Channel 202

Retail TouchPoints

OCTOBER 23, 2020

These shoppers had experience purchasing both online and in a physical store from a list of established C2B retail brands. This research revealed several compelling reasons why DTC brands should seriously consider adding retail stores, including: Increase overall sales. Take the Plunge into Physical Retail Stores.

Retail 202

Retail Online Retail Consumer Fulfillment 202

Retail TouchPoints

JUNE 16, 2022

This year’s annual Amazon Prime Day event will officially take place July 12 and 13, but the online retailer is kicking of some members-only deals and events as early June 21. Consumers are ready, with 88% of American adults surveyed in a RetailMeNot poll saying they plan to shop during Prime Day this year.

Small Business Retail 223

Small Business Retail Events Clothing Books 223

Retail TouchPoints

JULY 25, 2022

A 2021 survey from the Strawhecker Group reported that 55% of surveyed BNPL users spend more than they would with other payment methods. Despite these consequences, these loans have brought an uptick in spending. with Klarna.”.

Payments 180

Payments Payment Services Banking Consumer 180

365 Retail

DECEMBER 12, 2023

However, in recent years, they have faced unprecedented challenges, from COVID, the cost-of-living crisis to the rise of online retail. In light of this, Legal & General conducted a survey of 2,015 UK adults to understand how the British public feels about the past, present, and future of the Great British High Street.

Presentation 52

Presentation Online Retail Retail Events 52

Retail TouchPoints

MARCH 6, 2023

Leverage Crucial Text Data in the Cookieless Future What’s more, in all honesty, many ads are ignored and the path to purchase is rarely predictable, especially in the fast-paced online retail market. So with that in mind, and with consumers bombarded by brand messaging, the key is to influence and to engage.

Retail 244

Retail Customer Experience Consumer Marketing 244

eCommerce Training Academy

JULY 8, 2017

If you’re like most online retailers, you spend a lot of time and effort building your email campaigns. When was the last time you bought something online without making sure you were getting the best deal? I hope you are because email works! Most shoppers are deal seekers. Here’s a fun fact. Comment below.

X-cart 81

X-cart Online Retail Retail Gifts 81

Kissmetrics

SEPTEMBER 21, 2021

BNPL helps online retailers attract customers and increase revenue, which is why business leaders are taking note. For example, a recent IPSOS study found consumers are 54 percent more likely to purchase from online retailers that offer PayPal, and a recent Morning Consult survey found PayPal is the #2 trusted brand in the world.

Merchant Services 279

Merchant Services PayPal Payments Payment Services 279

RetailMinded

JULY 17, 2020

To truly gauge how consumer behaviors have pivoted among retail categories and demographics, PFS recently surveyed 2,000 US consumers. The research reveals certain retail categories have seen a surge since the forced move to eCommerce, while others are anxiously awaiting the return to brick-and-mortar shopping. Office Supplies.

Beauty and Health 108

Beauty and Health eCommerce Jewelry Consumer Electronics 108

Retail TouchPoints

NOVEMBER 9, 2020

The rapid growth of ecommerce and proliferation of subscription services is changing the retail landscape for good. Deloitte Digital estimates that online retail is growing at more than twice the rate of brick-and-mortar sales. And within ecommerce, subscription models are becoming increasingly popular.

Customer 264

Customer Subscription Food and Beverages Shipping Costs 264

RTP blog

AUGUST 7, 2017

And with that many more customers moving their purchasing power to online retail, it only further proves one thing: an optimized shopping experience is a not a nice-to-have, it’s a must-have. Here are three proven Conversion Rate Optimization (CRO) strategies that can help you drive your online sales: 1. 4 trillion???

Digital Currency 150

Digital Currency Retail Online Retail Presentation 150