lateshipment

APRIL 23, 2023

My perception of building an e-commerce brand looks fun. All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

lateshipment

OCTOBER 30, 2023

However, e-commerce post-purchase issues are nothing out of the ordinary, especially during times like the Holiday Season. The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

lateshipment

MARCH 9, 2022

Shipping delays are inevitable even with the most efficient carriers. And when they happen, they tend to drive your customers away. Dealing with shipping delays is no rocket science but first, we’ll bust a few delay-related myths along the way to make it easier for you. Shipping Delays are More Common Than You Think.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Algopix

JUNE 4, 2023

In today’s competitive e-commerce landscape, choosing the right platform for your online business is crucial. In this article, we’ll delve into the intricacies of eBay and Amazon, providing you with valuable insights to help you decide which platform aligns better with your e-commerce goals.

eCommerce 105

eCommerce Payment Services Shipping Costs Shipping 105

Groove

FEBRUARY 21, 2019

Loyalty programs are an effective way to differentiate from competitors and engage your customers. When implemented correctly, these initiatives can increase lifetime customer value and drive more conversions. The technology behind customer loyalty programs is really where the magic happens. Customization.

Customer Loyalty 264

Customer Loyalty Customer Shipping Costs Reference 264

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Here are some metrics that speak for themselves.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. eCommerce works exactly the same way. eCommerce is growing (higher, further, faster). Like we mentioned earlier, the COVID-19 pandemic has largely accelerated the shift to eCommerce, and guess what?

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Smile.io

NOVEMBER 15, 2023

Every brand aims for a loyal customer base that will support them no matter what. Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.

Customer Loyalty 59

Customer Loyalty Customer Beauty and Health Food and Beverages 59

lateshipment

MARCH 13, 2020

Be it their journey to the checkout phase or their post-purchase, last-mile delivery phase, it is imperative that you provide customers with an experience that builds trust, is delightful, and creates a positive brand perception. . This results in a situation where a significant percentage of customers are set up for disappointment.

Customer Loyalty 242

Customer Loyalty Customer Shipping Costs Shipping 242

lateshipment

SEPTEMBER 16, 2022

However, for e-commerce retail businesses the next 3 months (From Halloween to New Year) are pretty hectic, as they have to come up with new initiatives to sell more products, delight all customers, and most importantly have a season to remember. How E-commerce Businesses Can Have a Great Festive Season in 2022.

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

lateshipment

OCTOBER 12, 2021

If you’re an E-commerce business owner, you need to realize that returns are a necessary evil. So instead of begrudging returns, make it a means to earn customer loyalty and build brand trust, this holiday season. E-commerce returns are over 30% higher during the Holiday season than the rest of the year.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Ecommerce Platforms

MAY 11, 2023

Are you in the beginning phases of your POD business and need help with how to price your products? Or are you still doing your research, reading through our reviews of different print-on-demand platforms, and now wondering how to price everything? It's not always easy to get prices right when you’re just starting out.

Shipping Costs 104

Shipping Costs Shipping Payment Services X-cart 104

lateshipment

JANUARY 24, 2022

The transactional order delivery loop does not close with handing over the package to the shipping carrier. As an e-commerce business owner, you need to take control of your post-purchase and constantly be ready to face the risk of your customers’ in-transit packages facing issues. What Does a Delivery Exception Mean?

eCommerce 130

eCommerce Shipping Costs Shipping Customer 130

Retail TouchPoints

JUNE 27, 2023

Amazon Business Prime Duo — the lowest tier of Amazon Business account, designed specifically as an add-on to normal Prime membership for customers that also run their own company — previously cost $69 a year but will now be free. The price of other Amazon Business account tiers will remain the same. “

Shipping Costs 277

Shipping Costs Operations Small Business Retail Customer Loyalty 277

Retail TouchPoints

JUNE 27, 2022

Retailers need to readjust their strategies business-wide as they prepare to meet empowered customers who have more choices than ever in a tough economy that’s giving them more reasons than ever to seek out the best price — wherever it may be. The result? Marketplaces Forcing Retailers to Get Unique.

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Retail 276

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

lateshipment

MAY 3, 2021

And the vast majority of them are the goods people buy from eCommerce businesses operating globally. While it’s no secret that free package shipping does not actually exist and the seller is the one who has to pay for it, international shipping either costs loads of money for a brand, requires lots of workforces, or both.

Shipping Costs 190

Shipping Costs Shipping Definition Operations 190

Retail TouchPoints

SEPTEMBER 13, 2023

Commerce is expanding rapidly, especially within the retail sector. year-on-year, with ecommerce specifically up 8.4%. For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. Recent data shows that overall U.S. retail sales have increased 8.8% billion per year.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

Omnisend

JUNE 14, 2021

In fact, Menard tells Omnisend that NFTs are a vehicle that can be used to not only verify the authenticity of ecommerce products and improve the user experience, but also bring about a renaissance to the commerce world. An example of a receipt a customer would receive (here for a coffee cup). The move to “phygital”.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Wiser

OCTOBER 11, 2023

Key factors to consider include the brand’s target audience, product offerings, pricing strategy, and scalability. The chosen model should align with the brand’s long-term growth strategy and customer satisfaction objectives. Key Features: Personalized marketing, direct interaction with customers, diverse product offerings.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. 95% of Executives Want to Prioritize Cost Optimization.

eCommerce 299

eCommerce Shipping Costs Channel Operations 299

Retail TouchPoints

APRIL 25, 2022

Failure to meet customers’ expectation of timely, cost-effective and ethical delivery of goods can profoundly impact a company’s ability to retain consumers. Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones.

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329

Algopix

OCTOBER 21, 2023

In the fast-paced world of eCommerce, success is often determined by the ability to adapt, optimize, and make data-driven decisions. But with a myriad of data points to choose from, how do you know which eCommerce KPIs are the most important for your business? Revenue by Traffic Source: Knowing where your customers come from (e.g.,

Shipping Costs 119

Shipping Costs eCommerce Customer Retention Social Media 119

Ecommerce Platforms

JANUARY 24, 2023

The bottom line: It’s a given that customers will read online reviews before deciding on a product Just look at popular online marketplaces, for instance. Most products display positive, negative, and mediocre reviews posted by real-life customers. Needless to say, glowing reviews help ecommerce businesses attract customers.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

lateshipment

AUGUST 13, 2020

Stock superb products, offer top-notch customer service, and couple it up with exceptional order fulfillment. Besides that, you should have an e-commerce returns process that works for you rather than against you. How can a customer initiate an exchange or return? Who pays for the return shipping costs?

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

lateshipment

MAY 6, 2023

Before we get to the context of things, remember that the post-purchase phase takes up 50% of the overall customer experience. But most eCommerce brands, who take a top effort to convert prospects into customers, unwillingly neglect to do the same for what comes after.

Customer Experience 130

Customer Experience Customer Shipping Costs eCommerce 130

Kissmetrics

APRIL 30, 2021

If you run or are starting an e-commerce business , you might have heard the term “minimum order quantity,” or MOQ, floating around. You create an MOQ of 100 units, which means your customers need to purchase 100 units or more to do business with you. For example, your customers need to spend a minimum of $500.

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

lateshipment

AUGUST 17, 2023

In today’s e-commerce landscape, returns have become a huge deal. Recent research shows that the e-commerce return rate, which was 16% in 2022, now falls around somewhere between 20-30%. This has made how returns are handled at e-commerce stores a huge differentiator when it comes to customers choosing brands.

Management 130

Management eCommerce Payment Services Merchant Services 130

ESW

JULY 12, 2023

Soliciting ecommerce customer reviews have become a ubiquitous part of the post-purchase experience. In today’s data-driven ecommerce marketplace, an increasing number of consumers now rely on reviews to inform their shopping behaviour. How important have customer reviews become for brands with DTC ecommerce businesses?

eCommerce 146

eCommerce Customer SEO Shipping Costs 146

Retail TouchPoints

NOVEMBER 4, 2021

And just like last year, it looks like consumers will respond by turning to ecommerce. Holiday shopping insights from the Adobe Digital Economy Index predict that ecommerce will become even more ubiquitous, with U.S. Prices have been scaling throughout the entire year, and for the most part, consumers seem to be absorbing those costs.

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. With Amazon rewriting the eCommerce playbook and retailers having followed suit to stay competitive, the focus has now shifted to the quality of delivery experiences. Introduction. Consider this.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. After all, returning customers are one of the most important assets an ecommerce company can have. That’s where loyalty apps come in. What Are The Most Popular Loyalty Apps for Shopify?

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210