Retail TouchPoints

JUNE 21, 2023

Parents and caregivers are always on the lookout for activities to keep their kids engaged during the summer months, and Michaels has tapped into this need — and not coincidentally, creating new opportunities to build customer loyalty — through Camp Creatology.

Customer Loyalty 214

Customer Loyalty Customer Arts Omnichannel 214

Optimizely

NOVEMBER 22, 2018

That’s because ecommerce discounts don’t always work. Just because Amazon offers crazy ecommerce discounts each year, doesn’t mean you should. Instead, you need to focus on offering something Amazon can’t : Create a unique customer experience –– on your website and in your marketing communications. You won’t win loyal customers.

Customer Loyalty 246

Customer Loyalty Customer Shipping Costs eCommerce 246

Optimizely

AUGUST 14, 2018

But it’s less common to come across enthusiastic fans of ecommerce brands—fans who would blindly follow certain companies and their products anywhere. . But few brands are lucky to attain the ranks of true customer loyalty. For ecommerce brands today, the sad truth is most consumers go wherever the trends go.

Customer Loyalty 268

Customer Loyalty Customer Social Media Events 268

lateshipment

JULY 31, 2023

There’s fierce competition everywhere, especially in the e-commerce industry. Every e-commerce business has a unique value proposition that comes out from meticulously analyzing market gaps and caters to every need of the customer. Essential free e-commerce marketing tools to outshine your competitors 1.

eCommerce 130

eCommerce eCommerce Marketing Marketing Social Media 130

Omniconvert

NOVEMBER 18, 2022

Read on and discover what Customer Stickiness means, its importance, and how it relates to sustainably growing your business. The post Customer Stickiness and its connection to Customer Loyalty appeared first on Omniconvert Ecommerce Growth Blog.

Customer Loyalty 140

Customer Loyalty Customer Blog eCommerce 140

lateshipment

JULY 25, 2022

Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. They want e-commerce brands to treat them with the proper experience that can lead them to shop again. Which is not the case.

eCommerce 147

eCommerce Management Shipping Costs Customer 147

Retail TouchPoints

MAY 25, 2022

This is before they even address the issue of managing customer data. Customers are also becoming more wary of the way retailers are storing their data. Strong data protection vision and strategy, brought to life in clear practices, create a sense of trust and enhance customer loyalty. Ecommerce sales in the U.S.

Customer Loyalty 281

Customer Loyalty Customer Consumer Gifts 281

lateshipment

APRIL 23, 2023

My perception of building an e-commerce brand looks fun. All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

lateshipment

OCTOBER 30, 2023

However, e-commerce post-purchase issues are nothing out of the ordinary, especially during times like the Holiday Season. The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. Customers that participated in the campaign both contributed to the cause but also increased their loyalty to Kroger. Barbara Connors. “We

Customer Loyalty 242

Customer Loyalty Customer Beauty and Health eCommerce 242

Omnisend

MARCH 22, 2023

Reading Time: 4 minutes The purpose of loyalty programs is to offer customers access to exclusive prices and loyalty discounts. This can help not only with purchasing behavior, but also with customer retention. The best loyalty programs have the power to transform a business into a customer-centric profit machine.

Customer Loyalty 155

Customer Loyalty Customer Customer Retention Recommendation 155

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Smile.io

NOVEMBER 15, 2023

Every brand aims for a loyal customer base that will support them no matter what. Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.

Customer Loyalty 58

Customer Loyalty Customer Beauty and Health Food and Beverages 58

Smile.io

AUGUST 25, 2023

In the past, we’ve compiled lists of amazing loyalty program examples in several different industries but we thought it was time to create a larger collection of the absolute best ecommerce loyalty and rewards programs around in every industry. Here are 5 great fashion loyalty program examples!

Customer Loyalty 77

Customer Loyalty Beauty and Health Customer Food and Beverages 77

lateshipment

SEPTEMBER 8, 2022

Less than 2 months to go for the holiday season to officially kick off — which means as an e-commerce retailer, you have to make use of the little prep time left to get better equipped at handling the holiday rush. Here are some tips categorized via different stages of the customer journey to help you do just that.

eCommerce 130

eCommerce Shipping Live Chat Events 130

BigCommerce

MAY 24, 2019

Retailers and ecommerce sellers can’t underestimate the value of a loyal customer. With customer acquisition costs rising and new competitors…

Customer Loyalty 269

Customer Loyalty eCommerce Customer Retail 269

lateshipment

APRIL 28, 2024

From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” So, coming back to the question, “ What do customers want?” The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Omniconvert

JUNE 17, 2021

This is a guide for you on how to use video marketing throughout your customer journey to create and maintain loyalty. The post How to Build Customer Loyalty Using Video appeared first on Omniconvert Ecommerce Growth Blog.

Customer Loyalty 148

Customer Loyalty Customer Blog eCommerce 148

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Omniconvert

OCTOBER 20, 2022

We've prepared the ultimate guide on Customer Loyalty to help you become a company that uses CLV as the North-Star metric. The post Customer Loyalty: the Ultimate Guide appeared first on Omniconvert Ecommerce Growth Blog.

Customer Loyalty 78

Customer Loyalty Customer Blog eCommerce 78

Forrester eCommerce

FEBRUARY 13, 2024

I regularly have discussions with clients who want to create a loyalty program.

Customer Loyalty 246

Customer Loyalty Customer B2C Consumer 246

lateshipment

APRIL 2, 2021

eCommerce works exactly the same way. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Groove

FEBRUARY 21, 2019

Loyalty programs are an effective way to differentiate from competitors and engage your customers. When implemented correctly, these initiatives can increase lifetime customer value and drive more conversions. The technology behind customer loyalty programs is really where the magic happens. Customization.

Customer Loyalty 264

Customer Loyalty Customer Shipping Costs Reference 264

Omnisend

JUNE 28, 2021

Ecommerce personalization is the process of tailoring the content, recommendations and offers a customer sees based on their previous buying and browsing behavior, along with their demographics and personal data. You’ll see examples of ecommerce personalization every time you make an online purchase—you just might not realize it.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

lateshipment

SEPTEMBER 16, 2022

However, for e-commerce retail businesses the next 3 months (From Halloween to New Year) are pretty hectic, as they have to come up with new initiatives to sell more products, delight all customers, and most importantly have a season to remember. How E-commerce Businesses Can Have a Great Festive Season in 2022.

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

Fabric Blog

JULY 1, 2021

Customer loyalty is essential to maximizing e-commerce revenue. When customers are loyal to your brand, they’ll return to your business repeatedly rather than explore your competitors.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Article 98

Omnisend

JUNE 14, 2021

In fact, Menard tells Omnisend that NFTs are a vehicle that can be used to not only verify the authenticity of ecommerce products and improve the user experience, but also bring about a renaissance to the commerce world. An example of a receipt a customer would receive (here for a coffee cup). The move to “phygital”.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

Forrester eCommerce

NOVEMBER 30, 2023

The 2023 Customer Obsession Awards will recognize organizations and executives who put customers at the center of everything — and, in the process, accelerate growth, customer loyalty, and employee engagement. Learn more and nominate yourself now.

Customer 231

Customer Customer Loyalty Customer Experience B2C 231

My Wife Quit Her Job

JANUARY 13, 2020

When it comes to getting repeat sales for your ecommerce store, customer loyalty programs are one of the most effective ways to boost customer retention. In fact, studies have shown that 69% of consumers are influenced by retailers that offer loyalty and rewards programs.

Customer Loyalty 156

Customer Loyalty Customer Retention Customer eCommerce 156

FastSpring

JANUARY 7, 2021

Interestingly, these loyal fans of whatever they love so much as children grow up one day to become adult customers one day. Customers who, believe it or not, have the same childhood tendencies of going back to things they love over and over and over. What is customer loyalty? The answer lies in customer loyalty programs.

Customer Loyalty 148

Customer Loyalty Customer Toys Recommendation 148

Groove

AUGUST 4, 2017

Ecommerce merchants need several technology tools to put all the pieces of the marketing plan together. As a full-service ecommerce agency, we have formed partnerships with the best technology companies in the industry, and we're sharing the brains behind these businesses in our partner interview series.

Customer Loyalty 300

Customer Loyalty Merchant Services eCommerce Customer 300

Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. Every B2C marketer needs to know about contextual commerce. Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

lateshipment

SEPTEMBER 14, 2020

At LateShipment.com, we are excited to announce that we will be a part of the “ E-Commerce Bootcamp ” being organized by Freshworks on the 25th of September , 2020 and supported by industry behemoths such as Shopify, PayPal, SurveyMonkey, Unicommerce, and Parcel Hub. Here’s Why You Should Be a Part. Who Are These Sessions For?

eCommerce 130

eCommerce PayPal Shopify Customer Loyalty 130

lateshipment

MARCH 13, 2020

Be it their journey to the checkout phase or their post-purchase, last-mile delivery phase, it is imperative that you provide customers with an experience that builds trust, is delightful, and creates a positive brand perception. . This results in a situation where a significant percentage of customers are set up for disappointment.

Customer Loyalty 242

Customer Loyalty Customer Shipping Costs Shipping 242

Retail TouchPoints

SEPTEMBER 11, 2020

All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1]. E-Commerce has become and will remain the primary selling channel for most retailers. Invaluable Customer Service.

eCommerce 195

eCommerce Operations Fulfillment Customer Loyalty 195

Retail TouchPoints

FEBRUARY 9, 2021

and also has teamed up with e-Spirit to enhance its ecommerce customer experience. GNC also announced that it would deploy e-Spirit’s FirstSpirit Digital Experience Platform. GNC has partnered with Target subsidiary Shipt to offer same-day delivery of its health and wellness products across the U.S.,

eCommerce 182

eCommerce Beauty and Health Customer Loyalty Customer Experience 182