lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

lateshipment

JULY 14, 2021

A business’s success mainly relies on its customers. Customer satisfaction can make or break your business, making it one of the most important things that business owners should constantly monitor. As a business owner, it’s vital to understand your customers. Dull, boring, and badly designed websites frequently repel customers.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Here are some metrics that speak for themselves.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 311

Customer Experience Technology Customer Fulfillment 311

lateshipment

NOVEMBER 8, 2023

Increasing the average order value directly boosts your store’s revenue, increases customer loyalty , and retention and reduces churn rate. How Does Average Order Value Influence Customer retention? 16 ways to improve Average Order value during the holidays 1. Often complementary products are bundled together.

X-cart 130

X-cart Improvements eCommerce Shipping Costs 130

Omnisend

JUNE 14, 2021

In fact, Menard tells Omnisend that NFTs are a vehicle that can be used to not only verify the authenticity of ecommerce products and improve the user experience, but also bring about a renaissance to the commerce world. An example of a receipt a customer would receive (here for a coffee cup). NFTs are unique in a digital world”.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. But despite representing $309 billion in lost sales for U.S. Returns is just one example.” .

Shipping Costs 332

Shipping Costs eCommerce Merchant Services Retail 332

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Kissmetrics

APRIL 30, 2021

In this post, you’ll learn what an MOQ is, how to set one that won’t make your customers run for the hills, and how to use the strategy to increase your profits and reduce your expenses. You create an MOQ of 100 units, which means your customers need to purchase 100 units or more to do business with you.

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

Wiser

MAY 6, 2024

Although price intelligence is important, the true foundation of retail success lies in effectively curating a product assortment. Wiser’s extensive data collection provides crucial insights not only into pricing but more critically into product assortment.

Shipping Costs 78

Shipping Costs Retail Shipping Customer Loyalty 78

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. There is a reason why Amazon is increasingly choosing to handle its deliveries in-house rather than depending on shipping carriers like FedEx, UPS, or DHL for this purpose. Introduction.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. After all, returning customers are one of the most important assets an ecommerce company can have. That’s where loyalty apps come in. What Are The Most Popular Loyalty Apps for Shopify?

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Korona

FEBRUARY 9, 2023

But how do you improve store performance? This guide will walk you through some tips about improving retail performance and key metrics you should track to get the most out of your business. Table of contents How to improve retail store performance How to measure your store performance Some Tips To Improve Your Retail Performance 1.

Improvements 98

Improvements Payment Services POS Payments 98

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. Retailers have a vast amount of data about customer shopping behavior and purchase history. That helps dramatically increase productivity while driving improved sales.

Merchant Services 276

Merchant Services Shipping Costs Retail Social Media 276

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Retail 271

Retail Shipping Costs Improvements Customer Experience 271

UpSellIt

FEBRUARY 13, 2019

Customer loyalty is more important than ever. Case in point – Apple, one of the most successful brands in history, has an 87% customer retention rate. That’s right; in spite of the brand’s controversies, premium price tag, and unpopular design choices, almost all Apple users come back for more. .

Customer Loyalty 61

Customer Loyalty Shipping Costs Customer Shipping 61

lateshipment

MAY 6, 2023

What measures do you consciously take to improve your customer’s purchase journey once they’ve hit the buy button? Before we get to the context of things, remember that the post-purchase phase takes up 50% of the overall customer experience.

Customer Experience 130

Customer Experience Shipping Costs Customer eCommerce 130

Retail TouchPoints

APRIL 3, 2024

Childrenswear brand Carter’s has joined the growing slate of retailers reimagining their loyalty programs in recent months. Formerly known as My Rewarding Moments, the revamped Carter’s loyalty program will now be called simply Carter’s Rewards and will allow customers to earn points and perks faster.

Shipping Costs 147

Shipping Costs Customer Loyalty Gifts Shipping 147

lateshipment

AUGUST 1, 2022

In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Managing Orders. Managing Listings.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

SEPTEMBER 18, 2023

based sellers exported more than 216 million products to customers in other markets through the platform. Here’s a look at how Amazon is moving even further away from the domain of retailer with the debut of new services in supply chain management, shipping, banking, market research, product development, inventory management and more.

Payment Services 320

Payment Services eCommerce Shipping Costs Multi-channel 320

Wiser

SEPTEMBER 6, 2022

For most, the answer will be price. The ability to compare prices, get the lowest prices, find good deals on products, and so on. The bottom line is that price is always top of mind for consumers. A separate Wiser survey of headphones shoppers had price as one of the top-five reasons to buy. What Is Price Matching?

Shipping Costs 144

Shipping Costs Online Retail Presentation Consumer 144

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supplies 302

Supplies Shipping Costs Customer Loyalty Technology 302

lateshipment

JULY 25, 2022

Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. This is because brands feel the customer journey ends with the ‘buy’ button. Which is not the case.

eCommerce 147

eCommerce Management Shipping Costs Customer 147

Algopix

OCTOBER 21, 2023

Revenue by Traffic Source: Knowing where your customers come from (e.g., They tell you how effective your sales funnel is at turning visitors into paying customers. This is a fundamental metric that shows how well your website persuades visitors to become customers. A high retention rate is a sign of a loyal customer base.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Social Media 118

Wiser

JULY 13, 2017

Or better yet, they offer incentives like free shipping or $5 off. In today’s competitive landscape, simply meeting a customer’s expectations is no longer enough, retailers and brands are on the constant lookout to go above and beyond to increase customer satisfaction.

Shipping Costs 96

Shipping Costs Improvements Customer Shipping 96

ecomdash

JUNE 6, 2019

Fast shipping is no longer a nice perk, it’s a requirement. Amazon, eBay, and Walmart have all raised the bar when it comes to delivery expectations, but it’s not just your customers who benefit from offering fast shipping. Implementing a fast shipping strategy benefits almost every stage of the customer journey.

Shipping Costs 117

Shipping Costs Shipping Fulfillment Multichannel 117

ESW

JULY 12, 2023

Soliciting ecommerce customer reviews have become a ubiquitous part of the post-purchase experience. Recent research shows that 95% of consumers consult customer reviews before making a purchase , and 30% of customers research reviews for every purchase they make. Product pages with reviews achieve 3.5 times higher conversions.

eCommerce 146

eCommerce Customer SEO Shipping Costs 146

Retail TouchPoints

APRIL 25, 2022

Failure to meet customers’ expectation of timely, cost-effective and ethical delivery of goods can profoundly impact a company’s ability to retain consumers. Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones.

Supplies 301

Supplies eCommerce Shipping Costs Customer Loyalty 301

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Smile.io

APRIL 30, 2024

Customer engagement is a crucial aspect of any successful marketing strategy. It helps build long-lasting customer relationships and boosts brand loyalty.    But how do you boost customer engagement ? You then use this data to create custom email campaigns with relevant content and offers.

Customer 70

Customer Shopping Carts Shipping Costs Subscription 70

lateshipment

JUNE 8, 2022

Today’s shoppers have high customer service expectations and zero tolerance for issues. This not just applies to the purchase phase but the post-purchase order delivery phase as well, which, unfortunately, you have no control over as the package has been handed off to the shipping carrier. What is Proactive Customer Service?

Customer 130

Customer Shipping Costs Shipping Events 130

lateshipment

FEBRUARY 26, 2020

Picture this : You’re a retailer based in Chicago, dealing in apparel and your loyal customer John has ordered a tux for his high-school reunion from your store. You pick it, pack it, and ship it via an expedited service from your shipping partner. So much for paying your shipping carrier all those dollars.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. In the first quarter, the average selling price (ASP) increased by 11% in the U.S. Shoppers will Buy Even Earlier to Avoid Price Hikes. Loyalty Shifts to Value.

Shipping Costs 292

Shipping Costs Gifts Fulfillment Consumer 292

lateshipment

JUNE 24, 2021

Post-purchase Interactions and Customer Delight. However, many businesses unwittingly overlook the importance of the post-purchase phase as they often consider their job done once the package has been handed off to the shipping carrier. This indeed delights them and inspires fierce loyalty. Branded Order Tracking Pages.

Customer 130

Customer Shipping Costs Social Media Shipping 130

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. Regardless of who the shipping partner is, a leading carrier or a 3PL, some hard truths that you deal with are. Therefore, you have to ensure that it stays memorable.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

lateshipment

APRIL 23, 2023

All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc. My perception of building an e-commerce brand looks fun.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130