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Rewards Case Study: DICK'S Sporting Goods and Nike Team Up on Customer Loyalty

Smile.io

DICK’S Sporting Goods and Nike recently announced they would be taking their long-standing business relationship to the next level by partnering on customer loyalty. These perks are available in addition to the rewards and benefits customers already enjoy as members of these loyalty programs individually.

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Connected Customers Are Changing The Buying Experience

RTP blog

By Ed Kowalski, Sutherland Every retailer knows customer experience is paramount in today’s competitive landscape. As brands vie for our business, today’s customer is increasingly informed and demanding. Today’s shoppers not only expect but demand a well-curated, highly customized shopping experience.

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To Experience the Future of Retail, You’ll Want to Go to the Store

Retail TouchPoints

Retailers can meet these expectations by providing the experiences their customers want. Most customers prefer to see a product in person before they make a buying decision, especially if the product is expensive, technical, or has multiple options. Here are six ways we see retailers innovating the in-store experience to keep up.

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Retail technology for building recession resilience

iVend

Consumers continue to spend on essentials such as food, personal care, and basic clothing, but reduce their outlay on items such as furniture, home electronics, sporting goods and accessories. Retaining existing customers – strengthening relationships, making them feel valued and enhancing the customer experience.

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Unified Commerce’s 7X Impact on Revenue

Kibo

These include increased sales, real-time order and inventory visibility , improved customer loyalty, streamline operations, and a 360-degree view of customers. We surveyed executives from a broad spectrum of industries, including apparel, home goods & hardware, and sporting goods.

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Are Your Buyers Fast or Slow Decision-Makers?

Optimizely

When a customer visits your online store, they’re on a mission. While we’ve talked at length about getting to know who your customers are based on everything from data to surveys , your product category can also give you a concrete idea from the outset. You’re the one that I want” customers. Pretty good, right?

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As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value

Retail TouchPoints

He explained: “With the ability to set up a video appointment with a salesperson, this approach allows a very immersive experience that is convenient for the customer — and a good fit with the product.”. Ultimately, the customer must feel at ease within the space, or they will be reluctant to return.

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