Kissmetrics

SEPTEMBER 25, 2017

Retention rate optimization is the process of improving the rate of customers returning to use your services. This is where retention rate optimization comes in, trying to boost your profit on every potential customer who lands on your page. Google Analytics won’t cut it in delivering the insights into customer behavior you need.

Customer 534

Customer Events Improvements Live Chat 534

Kissmetrics

OCTOBER 24, 2017

SaaS growth relies on customer engagement. Chances are your customers have very diverse backgrounds, interests, and behaviors. A one-size-fits-all approach to customer engagement may alienate your customers and drive them away from your brand,” says Donte Ledbetter , growth producer of content and programming at Appboy.

Customer 278

Customer Live Chat Customer Loyalty Social Media 278

Omnisend

APRIL 15, 2021

The best brands are built on a strong foundation of customer trust and mutually beneficial engagement. A prime way of reaching this crossroad is with customer engagement marketing and customer engagement strategies. Customer engagement can come in many forms, from contests on social media to openly addressing customer feedback.

Live Chat 78

Live Chat Customer Marketing Social Media 78

Omnisend

APRIL 22, 2021

Conversational commerce is a relatively new form of doing business online where brands and customers can communicate during a customer journey, at each step of the process, including post-purchase. Think of it like this: in traditional online marketing channels, the (potential) buyer goes through the customer’s journey by themselves.

Live Chat 113

Live Chat Omnichannel Shopify Channel 113

GetElastic

AUGUST 16, 2019

Now is the time to integrate new sales strategies to save your customers from running to the competition and gain new ones. Premium selling, or more popularly known as upselling , is to offer a slightly updated or supersize version of the products customers are already buying. Premium Selling. More sales, more profit philosophy.

eCommerce Marketing 149

eCommerce Marketing Live Chat eCommerce Marketing 149

Retail TouchPoints

JUNE 15, 2022

Here are a few foundational ways technology has enabled better customer and associate experiences along the path to purchase, even in smaller spaces. It also keeps employees happy with a more controlled flow of customers, reducing distractions during customer interactions. Appointments. App Utilization.

Payment Services 261

Payment Services Books Live Chat Fashion 261

Ecommerce Platforms

JANUARY 24, 2023

The bottom line: It’s a given that customers will read online reviews before deciding on a product Just look at popular online marketplaces, for instance. Most products display positive, negative, and mediocre reviews posted by real-life customers. Needless to say, glowing reviews help ecommerce businesses attract customers.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Ecommerce Platforms

NOVEMBER 1, 2022

You can assign custom statuses to these tasks. It has a built-in live chat feature where team members can communicate with one another. You can also create different group chats where team members can share links, embed documents, and provide updates on their progress with checklists and direct @mentions to other members.

Document 205

Document Live Chat Management Social Media 205

Groove

OCTOBER 7, 2022

The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. Does your subscription program include a members-only forum or live chat feature?

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Smile.io

OCTOBER 27, 2021

The battle between customer loyalty versus acquisition is one that all growing brands have to grapple with. Some ecommerce entrepreneurs believe that acquiring new customers is the sure-fire path to gaining more revenue. In fact, one study found that the average customer acquisition cost for ecommerce brands is a whopping $45.27 !

Customer Loyalty 71

Customer Loyalty Customer Social Media Live Chat 71

Pivotree Blog

OCTOBER 17, 2022

Have you mapped your customer journey lately? But the wild ride almost always starts the same: a customer finds your product or brand. . Pivotree views this process as the frictionless commerce customer journey. Hopefully, you saw our first article, 8 Ways to Build Trust in the Customer Journey. (If

Channel 98

Channel Customer eCommerce SEO 98

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization. That data helps create personalized experiences that show your customers they are valued and understood, ultimately building loyalty. What is onsite marketing Onsite marketing examples What is onsite marketing?

X-cart 67

X-cart eCommerce Marketing Live Chat 67

Kissmetrics

AUGUST 2, 2017

But when you’re losing more customers than you’re gaining, it can spell disaster for your business. You’ll get valuable insights straight from the people who are handing over their hard-earned money: your customers. One of the best ways to improve your product is to make sure it meets your customer’s needs.

Customer 201

Customer Improvements Live Chat Demo 201

Retail TouchPoints

JANUARY 19, 2023

A combination of video stream, entertainment and real-time group chat, livestream shopping is a part of the much broader social commerce industry, which is currently $492 billion in size and expected to grow 3X as fast as traditional ecommerce, according to Jill Standish, Global Lead for Accenture’s Retail Industry Practice.

Social Media 281

Social Media X-cart Consumer Events 281

Groove

OCTOBER 7, 2022

Types of Subscription Programs Replenishment The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. In some cases.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions. Persuasive product pages.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Inflow Insights

OCTOBER 14, 2021

If you want to develop powerful B2B eCommerce strategies to attract and convert your customers, you’ll need to invest in a few key areas. Before anything else, we recommend scaling content production to target all of your important customer segments. Editor’s note: This blog was originally published in 2020.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

Ecommerce Platforms

FEBRUARY 2, 2023

There comes the point that Shopify’s infrastructure no longer allows as much scalability and customization as your business might like. Once you pick a theme , you can customize it to suit your brand and use a wide range of in-built selling, order, and inventory management features to launch and govern your online store.

Shopify 104

Shopify eCommerce Shipping Costs Live Chat 104

Retail TouchPoints

DECEMBER 14, 2020

The pandemic has created challenges for retailers at many levels: business viability, supply-chain disruptions, predictability, customer relationships — the list goes on. As businesses move online, quickly adapting to maintain a seamless customer experience has become mandatory. Email works well for intricate customer inquiries. .

Omnichannel 243

Omnichannel Live Chat Channel Improvements 243

Ecommerce Platforms

JANUARY 29, 2023

With ConvertKit, you can design stunning landing pages, sell products through ecommerce , and collect customer details with forms. For instance, ConvertKit now offers users: Landing page creation: Design custom landing pages to capture and convert customers with beautiful templates and plenty of unique functionality.

Live Chat 104

Live Chat Payment Services Payments Subscription 104

Omnisend

MAY 10, 2023

Email gives brands an opportunity to reach customers over a channel they check voluntarily, without being too intrusive. At the same time, emails can also get overwhelming for customers. This leads customers to be wary of emails, and negatively affects the brand’s reputation.

Multi-channel 88

Multi-channel Live Chat Books Recommendation 88

Ecommerce Platforms

FEBRUARY 3, 2023

However, for smaller business owners, it is easier to get started online, with plenty of options for uploading products, customer checkout solutions, and a range of basic sales functions. Once you have completed the basic steps of your store you can easily delve right into the customization process.

Payment Services 197

Payment Services Shipping Costs Payments eCommerce Platforms 197

Ecommerce Platforms

MAY 26, 2021

Although this may be the case, it’s a matter of fact that your customers would much prefer a site search function so that they quickly find the products they’re looking for. Without such a feature, customers might not ever find what they want and leave, even if you could have provided them what they're looking for! Search Analytics.

Live Chat 145

Live Chat Shopify Document eCommerce 145

Retail TouchPoints

SEPTEMBER 21, 2021

The thought was, if you can get people shopping online on BFCM for some crazy deal, you can make them repeat customers. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 231

Payments Payment Services Customer Experience Social Media 231

Ecommerce Platforms

MARCH 30, 2023

You can even set up live chat. Finally, the Enterprise package is available for a custom price, and offers priority support, priority sending, and other bonuses. No automation until the Premium package Limited customization on some templates Need to be on a paid package for A/B testing Who is it Best for?

Live Chat 104

Live Chat eCommerce Payment Services Omnichannel 104

Groove

FEBRUARY 21, 2019

AdWords Keyword Grouping Tool. HubSpot Service – Ticketing, Live Chat, etc. Brands can also use HubSpot CRM integration to manage interactions and relationships with potential and existing customers. These include: AdWords Keyword Competitor Tool. PPC Negative Match Recommendations. PPC Ad Rank Tracker. AdWords Advisor.

eCommerce Marketing 284

eCommerce Marketing eCommerce Marketing PPC 284

Retail TouchPoints

NOVEMBER 26, 2020

Customer lifetime value, or CLV, is an important metric for any online business because it covers how much people are going to spend from you over the course of their life. Every cent grows your business, and it’s generally easier to have people buy from you a second time than it is to secure a new customer.

Online Retail 191

Online Retail Shipping Costs Payment Services Retail 191

Smile.io

MARCH 11, 2021

But more often than not, we become loyal to a brand because of their recognition of us as valued customers. Here’s a few reasons why you might want to do that: 65% of American customers consider positive, personal experiences to have more of an impact on them than advertising. And where exactly does that start? With personalization.

Improvements 82

Improvements Live Chat Social Media eCommerce 82

Groove

OCTOBER 2, 2019

From functionality to customization and overall pricing, it’s important to understand how each factor will affect your project and business. 24/7 live customer support. This plan lacks a few advanced features, such as abandoned cart recovery and the ability to create groups and segments. Real-time shipping quotes.

BigCommerce 283

BigCommerce Shipping Costs Payments Merchant Services 283

RetailMinded

OCTOBER 27, 2022

This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. Hence, it can help drive customer loyalty to a higher retention rate. . To do this, your customers should sign-up for the service by providing vital details such as name, email, address, phone number, and payment information.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Ecommerce Platforms

NOVEMBER 26, 2020

This is a fabulous option for creatives, entrepreneurs, enterprises, and influencers alike; in fact, anyone looking to craft custom products to sell online. From there, you can begin adding new products to your product catalog for customers to purchase from your online shop. There's no setup cost required. Simple, right? The Cons ??.

Shipping Costs 196

Shipping Costs Shipping Live Chat Arts 196

Kissmetrics

SEPTEMBER 12, 2020

For instance, you may have a kitchen renovation company and want to start reaching potential customers online. Things to consider: Custom code – Website builders use standardized code, which are the building blocks of a website. In some cases, however, you may need your own custom features and the ability to write your own code.

Merchant Services 363

Merchant Services Payment Services Shopify Shipping Costs 363

Ecommerce Platforms

FEBRUARY 3, 2021

Sendinblue started as a standard email marketing tool, but over the years it gained more features, allowing customers to access everything from API integrations, to SMS marketing and live chat. Sendinblue even has its own CRM functionality so you can manage your connections with customers however you choose.

Payment Services 104

Payment Services Live Chat Shipping Costs Social Media 104

Ecommerce Platforms

OCTOBER 4, 2022

In this Shopline review, we’ll cover the platform’s key features, pricing, and customer support to help determine whether it's the right option for your new online store. It offers B2B-related features, dropshipping with AliExpress, live streaming, and social media capabilities, allowing you to expand your business in more ways than one.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Email Audience

SEPTEMBER 21, 2023

So, you want to expand your customer base to help grow your business. Email marketing is the process of sending out marketing materials via email to leads, prospects, and customers who have subscribed to your mailing list. Email marketing is the most commonly used communication method at every stage of the customer journey.

Marketing 52

Marketing Live Chat Multi-channel Social Media 52

Omnisend

JULY 10, 2023

To stay ahead, brands need to deliver seamless shopping experiences that exceed customer expectations. In contrast, Shopify Plus has customized pricing based on individual business requirements. Improved customer experience: Personalization, customer reviews, live chat, and loyalty program apps can enhance customer experience.

Shopify 78

Shopify Shipping Costs Merchant Services Live Chat 78

Kissmetrics

JANUARY 15, 2021

Making a personal connection can be an effective way to increase sales, but the cost of personally reaching out to each customer is prohibitive. Ringless voicemails help boost outbound marketing efforts by delivering pre-recorded messages directly to voicemail boxes—without you or your customer having to pick up the phone.

Live Chat 270

Live Chat Automotive Marketing Customer 270