Retail TouchPoints

APRIL 3, 2024

consumers and retain repeat customers. Steps to Building a Consumer-Friendly Returns Policy Offer flexible returns options : Flexibility in how returns are handled can significantly impact customer satisfaction. A hassle-free returns policy, with clear, easy-to-follow instructions, can significantly enhance customer satisfaction.

Shipping Costs 194

Shipping Costs Shipping Labels Shipping Consumer 194

Kissmetrics

APRIL 20, 2021

Understanding the finances behind your business can help you increase your profits, cut back on expenses, and operate more smoothly. In this article, we’ll cover how to calculate it, what it means, and how to improve it. A contribution margin ratio is the difference between sales and variable costs within a company.

Shipping Costs 269

Shipping Costs Shipping Accessories Improvements 269

Retail TouchPoints

JULY 5, 2022

A lot of the pain points that we’re seeing are in the inventory side, but against that backdrop we’re going to see a steely-eyed focus on improving profitability in stores and digital channels.”. What the research found that was a little surprising to me was the importance of customer experience,” said Anderson. “If

Shipping Costs 292

Shipping Costs eCommerce Retail Merchant Services 292

Ecommerce Platforms

JANUARY 9, 2023

So, hopefully, by the end of this blog post, you'll have a better idea of whether this solution meets the shipping needs of your business. If you haven't gathered from ShippingEasy's name, ShippingEasy is a shipping platform (Duh!). Headquartered in Austin, TX, ShippingEasy truly excels in streamlining your shipping operations.

Shipping Costs 197

Shipping Costs Shipping Shipping Labels Merchant Services 197

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Groove

AUGUST 13, 2020

In this blog, we're exploring 5 strategies to help you create a positive eCommerce customer experience. eCommerce Customer Experience: Tips & Strategies. Establish and build relationships with your customers and increase customer satisfaction by implementing these 5 tips: Display a unique value proposition.

Customer Experience 326

Customer Experience Customer eCommerce Social Media 326

lateshipment

SEPTEMBER 4, 2020

While your company’s products and sales efforts will ultimately be most directly responsible for generating and maintaining business, the on-site experience you provide also plays a key role in attracting and intriguing customers. Here's What You Need to Do to Piece Together a Better On-Site eCommerce Customer Experience.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

lateshipment

APRIL 26, 2022

The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience. You need to make sure that you don’t be like them because your customers will still blame you for shipping issues.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

lateshipment

APRIL 1, 2020

Shipping is the most important factor in any online shopper’s decision criteria. While providing flexible delivery options is non-negotiable in ensuring online shoppers checkout of your store rather than a competitor’s, the quality of the post-purchase experience you offer determines whether your customers will stay with you.

Improvements 225

Improvements Payment Services Customer Shipping Costs 225

lateshipment

DECEMBER 4, 2021

The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage. Indeed, you can anticipate your customers to meet with stockouts and longer delivery timelines from all carriers this Holiday season. FedEx Corp. respectively.

Shipping Costs 130

Shipping Costs Shipping eCommerce eCommerce Platforms 130

lateshipment

NOVEMBER 15, 2023

Give your customers what they want. What customers want The increase in e-commerce-based technology, changes in the status quo of online shopping, ever-dynamic trends, etc have all turned customers’ wants into needs. Want to truly stand out in this competitive e-commerce landscape and enjoy the fruits of holiday season success?

eCommerce 130

eCommerce Customer Shipping Costs Gifts 130

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. But despite representing $309 billion in lost sales for U.S. retailers last year, they haven’t always been a strategic focus.

Shipping Costs 332

Shipping Costs eCommerce Merchant Services Retail 332

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. Retailers have a vast amount of data about customer shopping behavior and purchase history. That helps dramatically increase productivity while driving improved sales.

Merchant Services 275

Merchant Services Shipping Costs Retail Social Media 275

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

Shipping Costs 233

Shipping Costs eCommerce Customer Experience Recommendation 233

Retail TouchPoints

OCTOBER 1, 2021

For instance, if a certain item is being continuously backed up in ship and train containers, look for ways to get it shipped via air. TD Bank projects that inflation will rise in the coming months, and the more inventory you have bought and paid for, the less you and your customers will be impacted by future price hikes.

Banking 130

Banking Shipping Costs Recommendation Customer 130

Ecommerce Platforms

FEBRUARY 21, 2022

Shipping is a necessity for ecommerce stores, but it shouldn't be confusing, overly expensive, or limited to only a few carriers. That's why we like to recommend partnering with shipping providers: companies that offer premium shipping software, partnerships with multiple carriers, and fast shipping times for a subscription fee.

Shipping Costs 118

Shipping Costs Shipping Merchant Services WooCommerce 118

Fabric

MARCH 7, 2024

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” – Steve Jobs One critical aspect that retailers can often neglect is the post-purchase experience for customers. The post-purchase experience refers to what happens after a customer has made a purchase.

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Groove

APRIL 27, 2020

Create & use custom reports. Yet, proactively and regularly addressing problem areas can incrementally improve conversion rates over time. Although Google builds automatic alerts, we recommend creating custom alerts if there are particular metrics you'd like to track. Create & Use Custom Reports.

Improvements 341

Improvements White Paper eCommerce Mobile 341

Retail TouchPoints

JANUARY 13, 2023

The big question for brands and retailers is how to increase revenues and efficiency, decrease expenses and make every customer count. When it comes to augmenting the top line, brands should prioritize optimized product discovery and aim to hyperpersonalize the customer journey and transform pre-loved pieces.

Shipping Costs 271

Shipping Costs Retail Recommendation Consumer 271

Groove

OCTOBER 2, 2019

From functionality to customization and overall pricing, it’s important to understand how each factor will affect your project and business. If you're interested in the platform and are looking for pricing information, we've broken out plans and details below to help identify the right fit for your business. Pricing Plans.

BigCommerce 283

BigCommerce Shipping Costs Payments Merchant Services 283

Smile.io

SEPTEMBER 19, 2023

In the ever-evolving landscape of ecommerce, building a profitable pricing strategy is like orchestrating a symphony that can significantly impact your success. Nowhere is this more evident than on popular online marketplaces, where the art of pricing can make or break your business. Shoppers trust Amazon for convenience and variety.

Shipping Costs 83

Shipping Costs Merchant Services Arts Shopify 83

Ecommerce Platforms

OCTOBER 10, 2022

But at some point, you’ll want to find a fulfillment provider to offer faster shipping, and to focus on other parts of your business. From ShipBob to Flowspace, there are several services to consider; and with our research, you’ll know exactly which one is perfect for storing products, packing them up, and sending them off to customers.

Fulfillment 211

Fulfillment Shipping Costs Payment Services Shopify 211

Retail TouchPoints

JUNE 11, 2020

At a time when every baseline assumption is being thrown out the window and no one can predict either the near-term or long-term outlook, only three things seem clear: The economic aftershocks of the pandemic will continue for months or years to come, and shoppers will be more price-sensitive than ever.

Shipping Costs 137

Shipping Costs Management Improvements Merchant Services 137

Ecommerce Platforms

APRIL 18, 2023

However, with a hefty price tag of $350, Streamline is one of the more expensive options for beginners launching their new Shopify website. The question is, does the value of the theme match the cost? You can automatically adjust the language of your store to appeal to customers from a range of European regions.

Shipping Costs 104

Shipping Costs Shopify Fashion Mobile 104

Ecommerce Platforms

SEPTEMBER 1, 2022

If you intend to ship ecommerce products to Florida, or anywhere in the Southwest region of the United States, it’s best to use a fulfillment center in Florida, or at least within the surrounding area. This allows you to ship anywhere in Florida and get those packages to customers within 1-2 days. Advantages.

Fulfillment 197

Fulfillment Shipping Costs Payment Services Shopify 197

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 207

Customer Loyalty Customer Retail Shipping Costs 207

Ecommerce Platforms

AUGUST 4, 2020

Love it or hate it, shipping is an essential element to any ecommerce operation, and when done well, it's another opportunity to wow your customers. In the era of Amazon Prime, consumers now expect reliable and exceedingly fast shipping times. This is why engaging a reliable fulfillment solution is imperative.

Shipping Costs 151

Shipping Costs Shipping Merchant Services eCommerce 151

Groove

JULY 6, 2020

Rather than increasing prices and alienating loyal customers , there are several other strategies businesses can implement to increase average order value. Benefit both your customers and your bottom line with these 7 actionable tactics. However, many realize that the costs of orders average out to the same, inexpensive amount.

Shipping Costs 343

Shipping Costs Gifts Shipping Merchant Services 343

Retail TouchPoints

JULY 27, 2022

To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs. Delivery expenses and costs for in-store picking and other operations can be very high if not optimized correctly for scale and profitability.

Payment Services 246

Payment Services Shipping Costs Omnichannel Fulfillment 246

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Here are some metrics that speak for themselves.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

lateshipment

MARCH 15, 2021

So much that late deliveries tend to drive customers away. Read on further to know how much late deliveries can cost your business and how you can deal with them in order to spur customers to spend more on your brand! The Human Cost of Late Deliveries. Now put your customer in the same situation.

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

lateshipment

FEBRUARY 12, 2024

Well, most work memes describe conditions at the workplace or a specific situation, like a customer coming in with a weird request. Let’s talk about memes that capture what your customers (and maybe even you!) experience in the post-purchase — shipping, delivery, and returns phases as well as decode the process they represent.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Ecommerce Platforms

JULY 29, 2020

Drop Shipping! In this complete guide, we'll cover all the ins and outs of drop shipping as a business model that you should know if you're considering it the path for you. . Dropshipping Guide: Table of Contents: Chapter #1: What is drop shipping? Chapter #2: Pros and cons of drop shipping. “Dropshipping!

Drop Ship 253

Drop Ship Shipping Costs Shipping Definition 253

lateshipment

FEBRUARY 10, 2021

To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies. Unfortunately, for most eCommerce businesses, there is very little control over this part of the customer journey.

Improvements 130

Improvements Customer Shipping Costs Payment Services 130

Retail TouchPoints

SEPTEMBER 18, 2023

based sellers exported more than 216 million products to customers in other markets through the platform. Here’s a look at how Amazon is moving even further away from the domain of retailer with the debut of new services in supply chain management, shipping, banking, market research, product development, inventory management and more.

Payment Services 320

Payment Services eCommerce Shipping Costs Multi-channel 320

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. In this, we’ll look at how you can leverage ecommerce big data effectively to grow your business and better serve your customers. Cost reductions (47%).

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412