digital-transformation 
Forrester eCommerce
AUGUST 25, 2020
“Digital transformation” is overused, overhyped, and open to broad interpretation. Is transformation still relevant in a post-COVID world? I believe it is but only when mixed with a healthy dose of pragmatic digital modernization.
Forrester eCommerce
FEBRUARY 6, 2023
Digital transformations are notoriously hard. In Forrester's Business And Technology Services Survey, 2022, nearly all services decision-makers have or anticipate challenges in executing their digital transformation.
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Forrester eCommerce
JANUARY 29, 2024
Despite spending billions of dollars, many healthcare organizations (HCOs) are still in the early stages of their digital transformation journey. One common pitfall for […]
Forrester eCommerce
APRIL 5, 2022
Despite a shortening runway to start and execute their digital transformation, few local Japanese firms launched transformation initiatives in 2021. Worse, they are increasingly reluctant to do so. They seem to be held back by a lack of available tech skills and budget. Japanese multinational firms are making progress, though.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings.
Forrester eCommerce
MAY 15, 2023
The "reasons" that digital transformations fail are often just symptoms. Tech leaders need to connect the dots throughout user networks if digital CX transformation efforts are to succeed.
Forrester eCommerce
NOVEMBER 18, 2020
Every year, more firms reach out to me to explain how they’re delivering their own brand of “digital transformation” to clients. Needless to say, some of these firms are much more adept at delivering effective transformation services than others. When last I checked, I’m tracking over 170 vendors.
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This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up.
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Discover the benefits of composable commerce for the complex realities of modern retail in this webinar that looks at a case study of SiteOne, a landscape supply retailer undergoing a major digital transformation. This recording is provided by Connected Consumer Series.
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What does a digital transformation actually look like? More and more businesses are opting for a composable commerce architecture— and with good reason.
Advertiser: ZoomInfo
The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey. It’s no secret, only 13% of salespeople are satisfied with their CRM.
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Find out how to centralize your data and get it to work for you and transform your data collecting practices. A digital transformation is essential for success in today’s retail environment. Now is the time for your organization to take your digital transformation efforts to the next level by unifying data.
Advertiser: ZoomInfo
Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”.
Speaker: Erika Bzdel - Vice President of Sales and Craig Simons - Director of Marketing
Sales managers, trainers, sales enablement managers, and sales reps across all industries must adjust to this digital transformation. Virtual sales success requires new ways of thinking. That doesn’t mean, however, that you can transfer the old ways of doing business to the new blended selling environment.
Speaker: Joe Heather, Deliverect GM (UK&I) & Noah Hayes, Deliverect GM (US&CA)
Fast-Moving Consumer Goods (FMCG) and Quick Commerce (Q-commerce) are two vibrant sectors that have undergone significant transformations with the advancements in digital technology. With growing internet penetration and the proliferation of smartphones, consumers' purchasing habits have unsurprisingly evolved.
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