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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app. This way, you’ll know if it’s the right customer support app to manage your customer base and workforce.

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5 Common Multi-Channel Challenges and How to Overcome Them

SellBrite

In ecommerce, investing in multi-channel can help you quickly take your business to the next level, but it can also come with a number of challenges that you may or may not be aware of. To succeed in multi-channel, you have to know how you’re going to address these challenges when they appear in front of you.

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Introducing Organization Management from Elastic Path

GetElastic

Enabling Centralized, Multi-Store Commerce Management With Ease & Speed Elastic Path is thrilled to announce our newest capability, Organization Management. This capability empowers businesses to easily manage their environment across multiple, unique stores, streamlining operations and reducing costs.

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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

Customer 264
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Exploring the Adobe Experience Manager for Enterprise Content Management System

MagentoBrain

What is Adobe Experience Manager? Adobe Experience Manager (AEM) is an enterprise content management system (CMS) that is designed to help businesses create, manage, and deliver digital content across multiple channels and touchpoints.

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How 3 Global Brands Scaled Using a Product Information Management (PIM) Solution

BigCommerce

Over time things like item numbers, references, catalogs, SKUs , images and videos, translations, localizations, documentation, custom attributes and more become impossible to manage. Once other factors are added like trying to manage multiple price lists, geographic locations, languages, currencies, promotions, etc.

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Best Headless Content Management Systems (CMS) Vendors

GetElastic

For decades now, teams have leveraged Content Management Systems (CMS) to manage and deliver dynamic content across the web. For decades now, teams have leveraged Content Management Systems (CMS) to manage and deliver dynamic content across the web. What is a Content Management Systems (CMS)?