ChannelSale

MARCH 13, 2024

You have come to the right place to look back on the e-commerce sector in 2023 and what trends to arrive in 2024 to increase its sales rapidly. Statistics confirm that e-commerce sales in 2023 crossed 6.5 So, check out what fueled the e-commerce sector in 2023 and what are the trends that are going to do more in 2024.

eCommerce 103

eCommerce Payment Services Social Media Comparison Shopping 103

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. Why E-commerce Businesses Need to Stay Updated with the CX Trends. 6 E-commerce CX Trends to Look out for in 2023.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Ecommerce Platforms

MARCH 30, 2023

The best Constant Contact alternatives are ideal if you find Constant Contact just isn’t the right email automation solution for you. Constant Contact is an excellent email automation tool, with plenty of great features for connecting with your audience – but it’s not right for everyone.

Live Chat 104

Live Chat eCommerce Payment Services Omnichannel 104

Forrester eCommerce

MARCH 16, 2020

Contact center outsourcing is dead! Long live contact center outsourcing! A combination of brands’ moves towards true customer obsession and the advent of conversational AI and other automation such as robotic process automation (RPA) form an existential threat to the traditional business models for contact center outsourcers.

Omnichannel 323

Omnichannel Other Customer 323

lateshipment

NOVEMBER 27, 2022

The same scenario can happen to a customer who is shopping at your e-commerce store. As an e-commerce merchant, you don’t want a potential customer to quit half-way through a purchase. Thus, optimizing your e-commerce store’s existing checkout practices and increasing sales is paramount.

eCommerce 130

eCommerce Merchant Services Shipping Costs Payment Services 130

Forrester eCommerce

MARCH 4, 2020

RPA (robotic process automation) is a tactical, short-term fix to digitize common, reproducible agent tasks in the contact center. It’s an easy overlay to your existing technology ecosystem and extends the life of the contact center applications. Forrester data shows that over 44% of organizations are already using RPA.

Customer Experience 337

Customer Experience Customer Technology 337

Forrester eCommerce

SEPTEMBER 4, 2020

I have had the opportunity to get up close and personal in managing crises at contact centers. In my view, most contact centers dealt with Covid-19 challenges with an amazing tenacity and resourcefulness in solving for people, technology, and business continuity.

Technology 395

Technology Management 395

Forrester eCommerce

OCTOBER 15, 2018

As of 2018, the market for contact center technology has fully shifted to cloud. The remaining outliers of demand are large, highly customized implementations which preserve legacy on premise software, or organizations that wish to maintain the technology inside their firewall.

Technology 364

Technology Customer Marketing Omnichannel 364

Ecommerce Platforms

JULY 2, 2020

Constant Contact is a company best known for its email marketing services. However, in recent years, the team behind Constant Contact has been keen to expand on its portfolio. Today, Constant Contact claims that it’s built one of the best website builder tools in the world. Constant Contact Website Builder Review: Pros and Cons.

Payment Services 197

Payment Services Shipping Costs PayPal Social Media 197

ChannelSale

DECEMBER 4, 2023

Nowadays, many businesses’ expansion plans depend heavily on e-commerce. E-commerce enterprises must routinely assess their performance and make data-based decisions to remain in the highly competitive online marketplace. Cart Abandonment Rate Cart abandonment is a common issue in the e-commerce landscape.

eCommerce 59

eCommerce Shipping Costs Customer Retention eCommerce Marketing 59

Ecommerce Platforms

MARCH 6, 2023

If you’re looking for ecommerce platforms that are generally easy to use and don’t require an upfront payment to launch a store, chances are you may have come across Wix in your search. Wix is an ecommerce platform that’s used by ecommerce store owners because of its simplicity and its robust tool stack. Let’s get started!

Live Chat 104

Live Chat Payment Services Social Media eCommerce Platforms 104

Groove

FEBRUARY 20, 2024

On its own, Shopify is one of the most robust eCommerce platforms. However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. For example, a Shopify CRM can help B2B businesses with segmentation and enhanced customer profiling.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Groove

FEBRUARY 20, 2024

On its own, Shopify is one of the most robust eCommerce platforms. However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. For example, a Shopify CRM can help B2B businesses with segmentation and enhanced customer profiling.

Shopify 358

Shopify eCommerce B2B Live Chat 358

ChannelAdvisor

SEPTEMBER 8, 2022

Today, every industry has adopted automation in some form — and e-commerce is no exception. E-commerce automation is responsible for the experiences behind some of the world’s favorite brands. Let’s take a look at what e-commerce automation is and how it can supercharge your online selling with a few simple applications.

eCommerce 98

eCommerce Channel Order Fulfillment Technology 98

365 Retail

APRIL 2, 2024

In the rapidly evolving digital landscape, where e-commerce has solidified its position as the cornerstone of retail, the necessity for continuous customer support across a plethora of channels has emerged as a fundamental standard.

eCommerce 52

eCommerce Omnichannel Live Chat Retail 52

lateshipment

OCTOBER 12, 2021

If you’re an E-commerce business owner, you need to realize that returns are a necessary evil. E-commerce returns are over 30% higher during the Holiday season than the rest of the year. Your 6-step Guide to Turn E-commerce Returns into Profits During the Holiday Season. Wondering how?

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

365 Retail

MARCH 5, 2024

In an age where digital storefronts are as prevalent as their brick-and-mortar counterparts, the strategic application of advanced technology has become the linchpin for achieving e-commerce supremacy. The Philippines, with its tech-savvy workforce, is a hub for cutting-edge e-commerce support services.

eCommerce 52

eCommerce Technology Arts Online Retail 52

ChannelAdvisor

MARCH 11, 2022

After a two-year e-commerce boom driven by unpredictable circumstances and unusual growth patterns, it seems online spending is expected to stabilize in 2022. Overall, global retail e-commerce growth is set to slow considerably when compared to the growth rates of 2020 and 2021. Looking Back to Look Forward.

eCommerce 87

eCommerce Download Channel Presentation 87

Forrester eCommerce

APRIL 9, 2020

After it received more than a dozen complaints, the Larimer County Department of Public Health and Environment ordered a contact center in Fort Collins, Colorado to send its employees home last week. The agency said that the contact center did not meet the definition of an essential business as set out in county and state […].

Definition 361

Definition Customer 361

Forrester eCommerce

MARCH 30, 2023

Webhelp is a well-established player in the contact center outsourcing space (especially in EMEA) and will provide Concentrix with the global coverage they’ve long lacked. […] Yesterday, Concentrix announced that they’re entering into negotiations to acquire Webhelp for $4.8B with the transaction expected to close by end of year.

Customer Experience 195

Customer Experience Omnichannel Customer 195

Groove

DECEMBER 18, 2023

For this reason, many companies are making eCommerce site search a core component of their strategy. However, many basic eCommerce search engines offered by shopping cart platforms fall short of consumer expectations. So, we're sharing four eCommerce site search best practices to help you convert more searchers into customers.

eCommerce 221

eCommerce Shopping Carts Management Blog 221

Kissmetrics

MAY 9, 2018

E-commerce seems to be eating up the retail world right now. Here are the five most important factors for success in e-commerce that you can’t afford to ignore. First, let’s talk about why so many e-commerce businesses struggle in the first place. Why many e-commerce businesses struggle.

eCommerce 234

eCommerce Shipping Costs Social Media SEO 234

Ecommerce Platforms

SEPTEMBER 22, 2022

Squarespace is an incredibly popular ecommerce platform, with a customer base of more than 3.8 It’s important to know the right method to contact Squarespace service. In the following article, we are going to discuss the four best ways to contact Squarespace customer care, and explain which one is suitable for different purposes.

Live Chat 118

Live Chat Customer eCommerce Platforms Social Media 118

ChannelAdvisor

AUGUST 19, 2022

If only managing e-commerce inventory was as easy as running a lemonade stand. Real e-commerce companies must manage multiple moving parts of their business — the most complex of which is inventory management. Inventory management for e-commerce sites big or small is crucial for survival. Low on product?

eCommerce 92

eCommerce Management Shipping Costs Drop Ship 92

Forrester eCommerce

JULY 20, 2021

In the largest acquisition deal in the contact center industry, Zoom announced its intent to acquire Five9 (a cloud contact center provider) for $14.7 Zoom went big and didn’t go home. billion — a solid move by the most recent tech vendor to have become a verb in our vernacular (Google, Uber, Venmo, etc., being […].

Customer 276

Customer 276

365 Retail

FEBRUARY 5, 2024

This industry, however, is a particularly effective illustration of how e-commerce can benefit a company accustomed to an exclusive offline presence. What, though, is it about online casinos that has made them such e-commerce success stories? When playing online, have you ever wished for personal contact?

eCommerce 52

eCommerce Games Travel Technology 52

Forrester eCommerce

NOVEMBER 20, 2018

Transitioning your contact center to the cloud isn’t just for smaller businesses; it can help brands of all sizes boost agility and access to new features.

Marketing 373

Marketing Customer 373

ChannelAdvisor

FEBRUARY 27, 2023

It’s the same with your e-commerce strategy. We’ve put together 10 of the most common and important e-commerce metrics to watch, as well as a guide to help you better understand your brand analytics. What Are E-Commerce KPIs? Why Are E-Commerce KPIs Important? But the right mix of metrics?

eCommerce 52

eCommerce X-cart Shipping Costs Payments 52

ChannelAdvisor

FEBRUARY 27, 2023

It’s the same with your e-commerce strategy. We’ve put together 10 of the most common and important e-commerce metrics to watch, as well as a guide to help you better understand your brand analytics. What Are E-Commerce KPIs? Why Are E-Commerce KPIs Important? But the right mix of metrics?

eCommerce 52

eCommerce X-cart Shipping Costs Payments 52

Groove

MAY 12, 2021

That's half of the global population, which means that eCommerce email marketing is a huge opportunity for businesses capitalize on. As a 14-year full-service eCommerce agency, the Groove Commerce team has used numerous marketing tools to help a variety of clients jumpstart website traffic, generate leads and increase revenue.

eCommerce 370

eCommerce Marketing Merchant Services Recommendation 370

Groove

JULY 21, 2020

Choosing which eCommerce marketing tool to invest your time and money into is not an easy decision. Klaviyo is an email marketing tool designed specifically for eCommerce businesses. With no annual contracts or hidden fees, eCommerce merchants pay only for the email contacts and SMS messages they need. Email Costs.

eCommerce 370

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 370

Forrester eCommerce

FEBRUARY 17, 2022

Uniphore has just announced a whopping $400 million Series E round led by NEA, giving them a valuation of $2.5 And they have been busy. This funding round is right on the heels of some major moves in 2021: a $140 million Series D round and the acquisitions of Emotion Research Lab (video and […].

Customer 370

Customer 370

Groove

FEBRUARY 20, 2024

On its own, Shopify is one of the most robust eCommerce platforms. However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. This will giv e you a chance to explore the features before committing to a tool long-term.

Shopify 195

Shopify eCommerce B2B Live Chat 195

MakeWebBetter

JUNE 1, 2021

Contact form 7 with Zoho is an entire alliance when you prioritize your customer’s needs, experience and feedback. From eCommerce product market demand to managing your leads after your eCommerce business starts blooming, it is all about leads and potential customers. That is […].

Customer Data 111

Customer Data eCommerce Management Customer 111

ChannelAdvisor

APRIL 3, 2023

As Insider Intelligence’s global retail e-commerce forecast suggests, it is more important than ever for retailers and brands to find ways to be more agile and flexible in how they get products into consumers’ hands—and to do so while offering a positive experience with minimal friction.

eCommerce 52

eCommerce eCommerce Marketing Fulfillment Channel 52

ChannelAdvisor

APRIL 3, 2023

As Insider Intelligence’s global retail e-commerce forecast suggests, it is more important than ever for retailers and brands to find ways to be more agile and flexible in how they get products into consumers’ hands—and to do so while offering a positive experience with minimal friction.

eCommerce 52

eCommerce eCommerce Marketing Fulfillment Channel 52

Kissmetrics

APRIL 25, 2018

If you’re not strategic about how you run your e-commerce side hustle, it can actually feel restricting. However, you don’t need to give up your e-commerce dreams just yet. In fact, you can run a successful e-commerce business in as little as 15 hours a week. Growing an online business is no simple task.

eCommerce 211

eCommerce Social Media Shipping Costs eCommerce Marketing 211