Forrester eCommerce

MARCH 30, 2023

Webhelp is a well-established player in the contact center outsourcing space (especially in EMEA) and will provide Concentrix with the global coverage they’ve long lacked. […] Yesterday, Concentrix announced that they’re entering into negotiations to acquire Webhelp for $4.8B with the transaction expected to close by end of year.

Customer Experience 195

Customer Experience Omnichannel Customer 195

Groove

APRIL 16, 2024

BigCommerce is one of the most popular platforms for creating and managing eCommerce stores. However, it's far from being the only eCommerce solution on the block. Shopify Arguably the most recognizable of all online shopping platforms, Shopify is an eCommerce giant with over 2 million live stores running on the Shopify platform.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Ecommerce Platforms

APRIL 1, 2022

Struggling to make the choice between Sendinblue vs Constant Contact? Some brands are committed to building omnichannel marketing campaigns with email at the core. Today, we’re going to look at all the features of both Constant Contact and Sendinblue, considering everything from pricing, to usability, to help you make the right choice.

Marketing 104

Marketing Live Chat Social Media Mobile 104

Forrester eCommerce

JANUARY 30, 2023

When I first joined Forrester, I looked at the results from our annual Customer Experience Benchmark Surveys and saw that three customer service drivers kept coming up as some of the most influential drivers in a customer’s perception of CX quality: Did the agent answer all of my questions? Did the company resolve my problems […]

Customer Experience 195

Customer Experience Customer Customer Loyalty Omnichannel 195

Groove

MARCH 6, 2024

HubSpot and Klaviyo are two of the biggest names in eCommerce marketing today, and each brings a wealth of benefits to the table. Diehard users love the interface for the way it facilitates truly polished omnichannel campaigns, as well. Klaviyo’s free plan is available if you have 250 contacts or less.

Social Media 370

Social Media Customer Data Shopify Magento 370

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. What is Omnichannel Support?

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Retailers have come a long way in improving the customer experience for shoppers, focusing on personalization, omnichannel shopping experiences, and better overall customer relationship management. US consumers spent 32.4

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Omnisend

DECEMBER 21, 2020

As an ecommerce business you need to create a smooth and unique experience that makes every customer feel like a VIP. Check out our latest feature-by-feature comparison of Omnisend vs Constant Contact. Omnisend vs Constant Contact: Who is Each Tool Built For? At this point, Constant Contact’s offering is quite limited.

Live Chat 78

Live Chat Subscription eCommerce Marketing 78

Algopix

JULY 13, 2023

Welcome to our comprehensive guide on the best eCommerce CRM systems. In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. Why is CRM Important for eCommerce Businesses? What Is a Customer Relationship Management System?

Payment Services 78

Payment Services eCommerce Management Customer 78

Retail TouchPoints

MAY 4, 2023

Shoppers expect a frictionless experience that they can navigate on their own with no contact. Similarly, Kroger is introducing new digital signage at e-car charging stations in parking lots. Jessica Ruscito is SVP Head of Media at Advantage Unified Commerce.

eCommerce 308

eCommerce Arts Consumer Travel 308

Elsner

MAY 21, 2020

In today’s fast-paced market, the majority of the customers are turning to B2B Ecommerce stores to purchase their products directly. Below are some strategies for B2B Ecommerce stores: 1. Before you create your e-commerce website, you must plan an organic and paid media strategy. Paid Media. Add Chatbots.

B2B 78

B2B eCommerce Improvements B2C 78

Ecommerce Platforms

MARCH 18, 2023

Ecommerce stores, on the other hand, are online platforms, where customers can purchase products using credit cards and other digital payment methods, and have them shipped to their homes, or a pickup location. Both retail and ecommerce stores have their own distinctive pros and cons to consider for any entrepreneur. What is Ecommerce?

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Groove

NOVEMBER 24, 2020

Are you considering migrating eCommerce platforms? Position your business for growth by aligning your eCommerce platform choices with your unique business goals. In this blog, we're sharing 5 features of BigCommerce Enterprise that help both B2B and D2C eCommerce stores create a seamless shopping experience and drive more revenue.

BigCommerce 368

BigCommerce Payments Payment Services B2B 368

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Amazon’s disruption to commerce has been so profound, there is a term for it: The Amazon Effect. Omnichannel is here to stay. billion in sales in Q3 2020.”

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

NOVEMBER 9, 2022

More consumers than ever are using mobile apps across their entire journey, from finding inspiration to checking out, and understanding how they are viewing the most important touch points will be vital to ecommerce success during the holiday season. It was the second-most downloaded shopping app in the U.S.,

Mobile 245

Mobile Mobile eCommerce eCommerce Shipping Costs 245

Ecommerce Platforms

MARCH 10, 2021

Handling customer contact information is tough enough without having to jump back and forth between your ecommerce platform and a useful customer relationship management tool (CRM). Benefits of a CRM System for Ecommerce. Does your online business even use a CRM? Try Shopify risk-free for 14 days.

Shopify 190

Shopify eCommerce Merchant Services Management 190

ChannelAdvisor

APRIL 7, 2019

Developing an omnichannel supply chain strategy is essential to remaining competitive. According to Multichannel Merchant, while 91 percent of US merchants currently have an omnichannel strategy in place, less than 10 percent of those retailers and brands claim to have mastered the approach and technology. Enable easy returns.

Omnichannel 85

Omnichannel Blog Merchant Services eCommerce 85

Retail TouchPoints

JANUARY 11, 2024

Just as with the acceleration of digital in the dawn of ecommerce, and again during the early days of COVID when companies that took a “wait and see approach” were left far behind, we’re again at a pivotal moment. Automate conversational commerce.

Retail 246

Retail eCommerce Technology Social Media 246

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. Experts project that grocery ecommerce will double in the next five years. Provide smooth and efficient customer experiences.

Payment Services 250

Payment Services Shipping Costs Omnichannel Fulfillment 250

Retail TouchPoints

DECEMBER 13, 2021

Tharp : When you think about Cloud in general, there’s all the infrastructure capability, running your ecommerce site, setting up data platforms, but we’re also trying unlock value in all the different retail value chain steps. But it’s not just ecommerce, it’s also about digital experience in stores.

Channel 182

Channel Omnichannel Retail Merchant Services 182

Omnisend

JANUARY 6, 2021

Optimizing an ecommerce marketing strategy can seem like a daunting task these days. Sure, every ecommerce business is different, but there are certain key areas that, when optimized, are guaranteed to boost the marketing performance and revenues of any retailer, large or small. Reading Time: 8 minutes. Optimize Product Pages.

eCommerce Marketing 179

eCommerce Marketing eCommerce Marketing Live Chat 179

Ecommerce Platforms

MARCH 8, 2023

Live chat software has quickly become an essential tool for ecommerce businesses. To keep up with customer demands, ecommerce stores must offer efficient service options. Based on our extensive research, LiveChat and HubSpot are two of the best live chat tools for ecommerce. What Exactly is Ecommerce Live Chat?

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

Live chat software has quickly become an essential tool for ecommerce businesses. To keep up with customer demands, ecommerce stores must offer efficient service options. Based on our extensive research, LiveChat and HubSpot are two of the best live chat tools for ecommerce. What Exactly is Ecommerce Live Chat?

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

365 Retail

NOVEMBER 28, 2022

Moreover, brands are refocusing on the “human” variable and on rehumanizing physical commerce. In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context. Retail formats in an omnichannel context ensure a seamless experience . An array of forms and formats.

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. The last 18 months of digital acceleration have created a comfort level with ecommerce and curbside pickups.

Shipping Costs 248

Shipping Costs Retail Omnichannel Supplies 248

lateshipment

MAY 1, 2024

Whether you are selling products through your e-commerce website or a marketplace, effective customer service that is 24*7 is beneficial can be beneficial to boost sales and acquire loyal customers. In this post, we will explore the best ways to automate e-commerce customer service and delight your customers.

eCommerce 130

eCommerce Payment Services Customer Live Chat 130

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. But in your case, not so much, given the increasing competition among e-commerce brands in today’s space.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

DECEMBER 15, 2022

Rise of omnichannel shopping habits: Not only are customers shopping online and offline, but they are also switching devices while shopping — moving from a mobile phone to a laptop to kiosks or more. Let us go back to the same example of the man who has browsed and ‘liked’ the red-checked shirt on an ecommerce website.

Multi-channel 231

Multi-channel POS Customer Data Mobile 231

Retail TouchPoints

NOVEMBER 2, 2021

Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection. Comprehensive mobile marketing for today’s world involves a digital, omnichannel marketing strategy that reaches consumers on their smartphones, smart watches, tablets and other mobile devices.

Point of Sale 295

Point of Sale Mobile Customer Marketing 295

Retail TouchPoints

OCTOBER 19, 2022

Retail has managed to bounce back from the depths of the pandemic and remain strong even in the face of high inflation, and while ecommerce continues to climb, brick-and-mortar remains absolutely vital. However, the role of the store is evolving, so retailers need to consider how they invest in modern experiential and omnichannel shops.

Shipping Costs 269

Shipping Costs Omnichannel Webinar Operations 269

Retail TouchPoints

JULY 27, 2020

The yearning for in-person contact is now stronger than ever. E-Commerce is undoubtedly being strengthened by COVID-19, but that doesn’t mean the tangibility of brick-and-mortar won’t be appreciated more in the long run too. Increased e-Commerce resulting from new online lifestyles has left it floundering.

Payment Services 188

Payment Services eCommerce Small Business Retail Retail 188

ESW

JUNE 6, 2023

Much like omnichannel capabilities give shoppers agency over their experience, when brands offer multiple ecommerce payment options, they remove barriers to purchase and empower the customer. The Benefits of Offering Multiple Ecommerce Payment Options Offering multiple online payment methods benefits customers and brands.

Merchant Services 78

Merchant Services Payment Services Payments eCommerce 78

ESW

OCTOBER 2, 2023

Retailers and brands with DTC ecommerce channels often look to international markets to grow customer bases and revenue. Top Challenges in International Ecommerce Customer Service The first step to providing exceptional global customer service is to understand its inherent challenges. – you should localise your customer service.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

Sailthru

JANUARY 16, 2020

Take omnichannel personalization, for example. From there, retailers must look at the various solutions that can deliver a holistic omnichannel customer profile. Missing Out on Omnichannel Personalization Is No Longer an Option. The time when “omnichannel” was a hot buzzword is long gone.

Omnichannel 78

Omnichannel Seminar Customer Loyalty Mobile 78

Retail TouchPoints

FEBRUARY 9, 2022

This means retailers need to take an omnichannel approach to successfully meet the demands of their audience. Creating “workflows” using Application Programming Interfaces (APIs) to connect your ecommerce data with your survey application can allow you to automatically send a form to your customer. The Omnichannel Approach.

Payment Services 250

Payment Services Shopping Carts Omnichannel Multi-channel 250

ESW

JUNE 23, 2023

Global ecommerce sales are expected to increase to $5.4 And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. According to Morgan Stanley, parts of Southeast Asia and Latin America could experience 17% to 20% ecommerce growth over the next five years.

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

BigCommerce

AUGUST 10, 2018

It is content and commerce at its finest. In fact, more than 30% of the world’s websites use WordPress , both as a content and commerce hub. And the success of many of the brands using WordPress has spawned an ecommerce business model and strategy: WordPress Ecommerce. A quick WordPress ecommerce FAQ.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365