Fri.Sep 08, 2023

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Let’s Move from Fast Promising to Smart Promising

Retail TouchPoints

The rise of search-based and social selling has heightened retailers’ desire to offer aggressive estimated delivery dates (EDD). In addition to a host of other factors, the ability to offer fast delivery when customers search for a product or see it in a social ad has driven many retailers to prioritize promising as a key capability of their tech stacks.

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How To Handle The Holiday Rush With Post-Purchase Order Tracking

lateshipment

The holiday shopping season means an entirely different thing for shoppers and merchants. For the latter, it’s not just about festivities, gift-giving, and visiting places but the busiest time of year, when they have to work amidst the incoming rush if they’re looking to stay ahead of the competition and maximize sales. In the case of physical stores, the customer collecting their purchase and leaving the store marks the end of a sales cycle.

eCommerce 130
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Supercharging Data Fabrics With Generative AI

Forrester eCommerce

Data fabric has been gaining traction in the enterprise. Data fabric is a modern architecture that automates the integration of any data in real time or near real time from disparate sources, on-premises or in the cloud, into coherent data services that support business transactions, analytics, predictive analytics, and other workloads and patterns.

Other 431
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Barneys New York Finds a New Home at Forever 21

Retail TouchPoints

Just in time for New York Fashion Week, the iconic, now defunct luxury department store Barneys New York has made its return to fashion, albeit not in a way that many of the brand’s devotees would have imagined. Fast fashion retailer Forever 21 has released a limited-edition collection featuring the Barneys brand. On the surface the collaboration might not make much sense, given that Forever 21 and Barneys hail from opposite ends of the fashion spectrum.

Fashion 279
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The Pragmatic Path to Composability: Adapting to the Future through Modularity

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

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LeanIX To Be Acquired By SAP In Q4 2023: A Vote Of Confidence By SAP In Enterprise Architecture

Forrester eCommerce

LeanIX, a privately held enterprise architecture (EA) management solution, is set to be acquired by SAP, as announced on September 7, 2023 (click here). SAP has made this strategic acquisition to offer SAP clients access to a complete suite of tools essential for continuous business transformation. It includes AI-driven process optimization, particularly in enterprise architecture.

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Kroger and Albertsons to Sell 400+ Stores, 8 DCs to Speed Planned Merger

Retail TouchPoints

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion in cash. The $24.6 billion Kroger-Albertsons merger, first announced in October 2022 , had been planned with store divestitures in mind, but the specific number to be sold and their locations had not yet been determined.

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Rue21 Adds New CIO to Revamped Leadership Lineup

Retail TouchPoints

Fashion retailer Rue21 is bringing a new CIO on to its revamped leadership team. Scott Saeger, who will take on the role starting Sept. 11, 2023, is joining the business after more than five years at GNC , where he led several transformational projects, including the implementation of digital sales and consulting tools for associates. Saeger’s extensive career includes leadership roles at 1-800-Flowers , Hewlett-Packard, ExxonMobil, and Laura Mercier.

Fashion 264
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Consumer Spending Trends — 2023 Edition

Forrester eCommerce

Has The Economy Got You Down? It’s 1840. Inflation is rampant, and beleaguered consumers are reeling from high prices.

Consumer 411
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Instacart, Healthier America Organization Expand Fresh Food Program to 4 More Cities

Retail TouchPoints

Following a successful February 2023 introduction in Indianapolis, Instacart and the Partnership for a Healthier America (PHA) will expand their Good Food for All program to more than 1,100 families in four new cities: Denver; Englewood, N.J.; Milwaukee; and Washington, D.C. The program provides $50 per month in “produce credits” to families suffering from food insecurity.

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490: BEWARE! The 4 Absolute Worst Businesses To Start In 2023 – Family First Friday

My Wife Quit Her Job

In this Family First Friday episode, I reveal the worst businesses to start this year. Not every side hustle opportunity is a good one and not every business is suited for every person. Plus, the business landscape is constantly changing and some business models are simply no longer viable. What You’ll Learn Worst Businesses To Start In 2023 How To Avoid Potential Pitfalls And Financial Headaches Why Certain Business Models No Longer Work The post 490: BEWARE!

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Express Taps Consumer Products Veteran for CEO

Retail TouchPoints

Fashion apparel retailer Express, Inc. (EXPR) has appointed former Tyson Foods exec Stewart Glendinning as its new CEO following Tim Baxter’s resignation. In a statement, the company reported that Baxter stepping down is “unrelated to the company’s accounting or financial reporting,” which was released earlier this week and included a consolidated net sales decrease of 6%.

Consumer 255
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Webinar Recap: FASTR Design Lab

Fastr

In yesterday's FASTR Design Lab , we were getting rid of the summer rust and gearing up for what the fall season promises ecommerce teams every year: a whole lot of holiday campaign preparation.

Webinar 147
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News: Tentative Settlement in Google Play Direct-to-Consumer Antitrust Lawsuit Announced

FastSpring

On Tuesday, Sept. 6, a tentative settlement was reached in a class action lawsuit brought by 37 U.S. states against Alphabet’s Google. Here are some key details about the case and what it could mean for businesses that sell a digital product via Google’s U.S. Play Store. What is the Google antitrust lawsuit about? In Utah v. Google , 37 attorneys general maintain that Google uses illegal, anticompetitive, and/or unfair business practices that restrict competition, drive up prices, and limit choi

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Webinar Recap: FASTR Design Lab

Fastr

In yesterday's FASTR Design Lab , we were getting rid of the summer rust and gearing up for what the fall season promises ecommerce teams every year: a whole lot of holiday campaign preparation.

Webinar 130
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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How To Build a Social Commerce Strategy | Salsify

Salsify

Your customers are browsing social media every day. By 2027, Statista predicts that there will be nearly 6 million global social media users.

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NRF acquires Reverse Logistics Association

RetailDive

“RLA’s reverse logistics expertise will help our members to ‘close the loop’ and accelerate the emergence of the circular economy,” NRF CEO Matthew Shay said.

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Marks & Spencer and The Save Mart Jump on AI-Powered Tech Stack

RIS News

These two retailers are the latest to transform their tech stacks with artificial intelligence-powered capabilities.

Retail 107
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Hanna Andersson launches loyalty program

RetailDive

Hanna Rewards marks the 40-year-old brand's first foray into loyalty, giving customers perks such as exclusive sales and redeemable points each time they shop.

Customer 111
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Walkers to launch new TV campaign

TalkingRetail

The new ad campaign will feature the brand’s farming partners, demonstrating their care for the potatoes they grow and harvest. The campaign will highlight the care that goes into growing the potatoes used for Walkers crisps, through Walkers’ Sustainable Farming Programme. Rachael Smith, senior Walkers marketing manager, comments: “We know that taste is the number.

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The Weekly Closeout: RH wants to restore iconic Miami Beach property, Banana Republic sells furniture

RetailDive

RH submitted a proposal to “reimagine and restore” One Ocean Drive, while the Gap Inc. brand launched BR Home.

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Yazoo presents Thick N’ Creamy

TalkingRetail

Yazoo is diversifying its portfolio with the introduction of a new milkshake format Thick N’ Creamy. Thick N’ Creamy 300ml will be available in grocery and convenience channels from mid-September in two flavours – Indulgent Chocolate and Creamy Strawberry – with on-pack visuals communicating the thick texture of the product within.

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Express CEO Tim Baxter resigns

RetailDive

Stewart Glendinning, who comes to the retailer from Tyson Foods, has been appointed to the chief executive role.

Retail 124
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Yoplait launches Skyr Energy

TalkingRetail

Yoplait launches Skyr Energy a first for the Skyr brand with real fruit, added vitamins, high in protein and fat free. In a bid to capitalise on the popularity of protein yoghurt, Yoplait is launching Skyr Energy, the first ever Skyr to contain real fruit pieces, Vitamin B6* and Vitamin D, be high in protein.

Retail 59
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Walmart lowers starting wage for some store workers

RetailDive

Newly hired employees who stock shelves or fulfill online orders are no longer being offered an extra dollar per hour.

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Brazen shoplifters develop ‘grab and go’ techniques to pillage stores

TalkingRetail

Shoplifters are increasingly working in organised groups with co-ordinated raids, according to the latest warnings from another independent retail organisation. Bira (the British Independent Retailers Association) said this week that shoplifters in the UK are becoming increasingly “emboldened” and appear to be often orchestrated by organised criminal groups.

Retail 52
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Princess Polly opens first US store

RetailDive

The apparel brand's new store in Los Angeles will host events and marks a milestone in its global expansion.

Apparel 115
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How Buy Now, Pay Later can provide an unexpected growth avenue for UK retailers

365 Retail

The UK’s rainy summer put a dampener on retail sales in July and shop floors filled with sundresses and sandals lost out to the Great British Summer that never was. UK Retailers are already contending with record inflation, rising interest rates and costly utility bills, so it’s no surprise that this data is concerning for the sector. Every cloud has a silver lining though, and the KPMG and BRC July sales report shows that while bikini sales dropped, other goods made gains.

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RNLI benefits from the generosity of holiday park stores

TalkingRetail

More than £7,000 has been given to the RNLI (Royal National Lifeboat Institution) through Nisa’s charity. Nisa retailer J&J Wilson raised the money for the RNLI and donated it through Making a Difference Locally (MADL). Scott Lloyd, director at J&J Wilson, said: “The RNLI is a vital organisation that provides essential rescue services to people.

Retail 52
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Personalisation Sits at the Heart of SMB Success. What Are You Waiting For?

Digital Doughnut

For Small to Medium Sized Businesses (SMBs) and growing brands, personalising communications with customers should start on day one, not months or years later.

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Amazon Customers Lodge Class Action Over Charges for Returned Goods

RetailWire

Amazon is facing a proposed class action lawsuit from customers who allege they were wrongfully charged for purchases that were returned on time. Four residents from different states claim that Amazon had knowledge of this systematic failure to issue refunds for timely returned items.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.