Tue.Jun 18, 2024

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Overall Canada Customer Experience Quality Drops To A Historic Low

Forrester eCommerce

Scores for Canadian companies are at their lowest point since Forrester’s Customer Experience Index (CX Index™) began. Read a few of the key findings from our Canada rankings report.

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Holiday Forecast: China-Direct Discount Apps will Attract Value-Conscious Consumers

Retail TouchPoints

It can be a bit jarring to start worrying about the holidays just as summer is powering up, and yet that’s exactly what many retailers are doing, particularly as the socio-economic environment continues to throw curveballs at commerce. “The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing.

Consumer 277
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And So It Begins: Insights From Splunk’s First.conf With Cisco

Forrester eCommerce

Last week, Splunk held its annual user conference – conf – in Las Vegas with over 4,000 customers, partners, and sponsors in attendance. While this was the 15th.conf, it was the first ever as a Cisco company. The tagline “the Splunk you love, only better” was ubiquitous throughout the conference.

Customer 266
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543: Google Search Is Dying. Here Are Your Best Traffic Alternatives

My Wife Quit Her Job

With AI adoption accelerating at a super fast pace, Google search is declining and will continue to decline in the next couple of years. In fact, I predict that search will pretty much be dead in 2 to 3 years. So what are your traffic alternatives? This episode will cover other ways to generate traffic and sales. What You’ll Learn How Google is devaluing independent publishers Traffic Alternatives to Google Why Google search traffic is dying Sponsors SellersSummit.com – The Sellers S

Other 256
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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision

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Introducing Forrester’s Interactive Wave Experience

Forrester eCommerce

Forrester has launched an updated experience for The Forrester Wave. Read this blog to learn about the new upgrades that allow users to easily customize and compare vendors included in Wave reports.

Blog 266
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NYC Amazon Union Workers Vote to Join Teamsters International

Retail TouchPoints

In a near-unanimous vote, members of the Amazon Labor Union (ALU) in New York City will join the 1.3 million -member International Brotherhood of Teamsters (IBT). The newly chartered ALU-IBT Local 1 will represent the approximately 5,500 Amazon warehouse workers at the JFK8 distribution center in Staten Island, N.Y., and also will have jurisdiction over the company’s warehouse workers across the five boroughs.

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More Trending

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Amazon Teams with GroupM to Help Brands Leverage New Shoppable TV Channel

Retail TouchPoints

Amazon has teamed up with media investment company GroupM to co-develop original, shoppable content for the new Amazon Live free ad-supported TV (FAST) channel , which launched in April 2024 on Amazon’s Prime Video and Freevee streaming TV services. The mobile experience that sits alongside Amazon Live’s streaming TV content. (Image courtesy Amazon) The partners will work together to create content that merges entertainment with branded experiences, by helping brands authentically infuse p

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Amazon Labor Union votes to join Teamsters

RetailDive

The new entity will represent around 5,500 Amazon workers on Staten Island and will have jurisdiction across New York City's five boroughs.

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Why Retail Brands Need to Collect Their Own Data

Retail TouchPoints

As the regulatory landscape and practical applications of third-party data continue to shift, brands must adjust their investment and priorities to tactics that allow them to collect their own customer data. Not only will this help them strengthen their ability to create highly personalized experiences, but it also will help build more trust with their customers.

Retail 235
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Pizza Hut Shutters 15 Locations Amid Legal Battle With Franchisee

RetailWire

In a sudden move, Pizza Hut has closed 15 of its locations in the Midwest, with over 120 more at risk due to an ongoing legal conflict with its franchisee, EYM Group.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Simon and CAMP Partner on New Play-and-Shop Spaces in Philadelphia and Houston

Retail TouchPoints

CAMP is partnering with mall operator Simon to bring its “play-and-shop” concept to Philadelphia and Houston over the next two years. In 2024, CAMP will open at the King of Prussia mall near Philadelphia, while the new Houston location will land at The Galleria in 2025. Both locations will span more than 10,000 square feet and feature a rotation of immersive shows and experiences that are stationed behind CAMP’s signature Magic Door.

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Shadow minister for policing promises retail crime crackdown

TalkingRetail

Alex Norris, the current shadow minister for policing, believes a standalone offence for attacks on retail workers is still just around the corner. The creation of such an offence was thwarted at the last minute when parliament was dissolved ahead of the forthcoming general election.

Retail 98
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FullBeauty Enlarges Brand Portfolio with Avenue Purchase

Retail TouchPoints

FullBeauty Brands will buy the Avenue brand from City Chic Collective , a publicly traded Australian company. Financial terms of the purchase were not disclosed. This marks FullBeauty’s fourth acquisition in just over one year, following its purchases of Dia , an online inclusive fashion marketplace; CUUP , a digitally native size-inclusive intimates brand; and Eloquii , a digitally native vertical brand offering size-inclusive fashion and on-trend apparel that FullBeauty bought from Walmart in

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Green Retail: How Sustainable Payment Processing Boosts Profits & Helps the Planet

Korona

Sustainable payment processing is a key factor in green retail. Boosts your profits and helps the planet with these modern methods.

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Composable Commerce Reference Architecture 2024 Edition

Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

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Claire’s CEO exits

RetailDive

Ryan Vero stepped down from the role, while the company tapped its current CFO-COO, Chris Cramer, for the interim chief executive position.

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fabric Launches Product Catalog, Unlocking Retailers Need for Flexibility, Speed and Configurability

Fabric Blog

The post fabric Launches Product Catalog, Unlocking Retailers Need for Flexibility, Speed and Configurability appeared first on fabric Inc.

Retail 98
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Lee collabs with footwear brand Heydude

RetailDive

The line with the Crocs-owned brand includes apparel and shoes and was the denim brand’s first collaboration to launch on Amazon.

Apparel 101
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Debenhams Powers 3 Million Product SKUs with fabric’s Modern Omnichannel Commerce Platform

Fabric Blog

fabric is the next-generation commerce platform designed to provide omnichannel commerce services retailers expect. Request a demo today!

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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

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Krispy Kreme & ‘Friends’ Doughnut Collaboration: What We Know

RetailWire

Here's everything we know about the Krispy Kreme and "Friends" collaboration.

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Tupperware shutters only US manufacturing facility

RetailDive

The iconic food storage company will lay off nearly 150 employees as executives worry about its ability to continue operating.

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McDonald’s CFO Highlights Marketing’s Shift Into Key Business Growth Driver

RetailWire

According to McDonald’s CFO Ian Borden, global CMO Morgan Flatley has successfully reshaped the role of marketing within the company.

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Gap Inc. names new CTO

RetailDive

Like CEO Richard Dickson, Sven Gerjets joins the apparel company from Mattel where he served as its chief technology officer.

Apparel 101
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The Pragmatic Guide to Composability

Be empowered to master the digital landscape and implement modular and adaptable composable technologies. Authored by Orium, The Pragmatic Guide to Composability takes readers on a journey from composable’s beginnings to common misconceptions about the approach, then concludes with strategies for choosing implementations that result in quick wins to grow your ROI.

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Amazon Pharmacy Expands RxPass to Medicare Beneficiaries

RetailWire

Amazon Pharmacy has announced that its RxPass subscription service is now available to Prime members on Medicare.

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Decoding Generative AI and Predictive AI: Understanding the Differences and Use Cases

Digital Doughnut

In the realm of artificial intelligence (AI), two prominent branches have emerged: Generative AI and Predictive AI. While both play crucial roles in advancing AI capabilities, they serve distinct purposes and offer unique applications. In this article, we delve into the nuances of Generative AI and Predictive AI, unraveling their differences and exploring their respective use cases.

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Apple Is Discontinuing Its Pay Later Option

RetailWire

Apple has announced that it is discontinuing its pay-in-four option.

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Gwyneth Paltrow’s Goop launches mascara

RetailDive

The product, which is priced at $28, is available on the company’s website, as well as in Goop and retail partner stores.

Retail 86
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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Turn Shoppers into Brand Advocates

Practical eCommerce

What happens when customers become marketers, referring friends and family to a business and its products? The post Turn Shoppers into Brand Advocates appeared first on Practical Ecommerce.

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PERQ Announces Significant Digital Marketing Platform Enhancements Ahead of Apartmentalize Powered by NAA

PERQ

INDIANAPOLIS, June 18, 2024 – PERQ , a leading innovator in digital marketing solutions for the multifamily industry, is excited to announce the launch of enhancements to its digital marketing platform. These tools for Google Business Profile (GBP) are designed to revolutionize the way property management companies (PMCs) manage their GBP, attracting qualified renters and streamlining the tour scheduling process. “We are excited to bring this functionality to the multifamily industry

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Fintech CEO calls for more access to cash action following Labour’s banking hub pledge

TalkingRetail

The Labour party has pledged to roll out 350 banking hubs over the next five years if they are successful at the ballot boxes next month. The party said the proposal would “breathe new life back into Britain’s high streets”.

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Bonmarché Set to Open New Store at The Junction Retail and Leisure Park

365 Retail

Women’s clothing retailer Bonmarché is set to open its doors at The Junction Retail and Leisure Park, Antrim, on Thursday 27th July, bringing the 20-year-old scheme to 84% occupancy. Taking a 2,396 sq ft unit, Bonmarché will join the scheme’s strong roster of clothing brands such as Menarys, Animal, and Mountain Warehouse, and will carry a variety of women’s fashion and accessories with an inclusive and varied size range.

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From Concept to Deployment: Building Commerce Storefronts with Composable UI