Groove

DECEMBER 23, 2020

Shopify reports that 82% of smartphone users consult their devices when making an in-store purchase. Add in the number of sales made exclusively on mobile devices and the importance of mobile optimization becomes unavoidable. The challenge for many businesses, however, is developing a mobile eCommerce strategy that makes sense for them. Ultimately, going through this prior to investing time and money can be the difference between success and failure.

Mobile eCommerce 370

Mobile eCommerce Mobile eCommerce Social Media 370

Kissmetrics

DECEMBER 23, 2020

“Natural language processing” (NLP) sounds complicated, but its applications are simple. Chances are, you already use NLP dozens or even hundreds of times per day. For example: If you use predictive text on your phone, you’re using NLP. When you search for something on Google , you’re using NLP. If you ask a voice assistant like Alexa or Siri a question, you’re using NLP.

Marketing 363

Marketing eCommerce Social Media Technology 363

Forrester eCommerce

DECEMBER 23, 2020

The holidays are virtual for many of us this year, and people are starting to think about how to make these interactions meaningful.

Events 308

Events Marketing 308

Retail TouchPoints

DECEMBER 23, 2020

Satish Malhotra, Chief Retail and Operating Officer at Sephora , will take the reins as CEO and President of The Container Store on Feb. 1, 2021. Malhotra will replace retiring CEO Melissa Reiff, who will retain her title as Chairwoman of the Board of Directors until the annual Container Store shareholders’ meeting in late summer 2021. Malhotra was one of the first executives to join Sephora in its U.S. debut and he has held a variety of leadership roles in 21 years at the beauty retailer.

Supplies 283

Supplies Operations Technology Retail 283

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

ecomdash

DECEMBER 23, 2020

COVID-19 has transformed the way consumers shop and retailers sell. Learn how to restore brand loyalty during the pandemic. The post How to Restore Brand Loyalty During the Pandemic appeared first on Ecomdash.

Consumer 138

Consumer Retail Operations eCommerce 138

Retail TouchPoints

DECEMBER 23, 2020

Great American Outdoors Group, parent company of Bass Pro Shops , Cabela’s and White River Marine Group , will acquire Sportsman’s Warehouse for $785 million in cash, according to The Street. The transaction is expected to close in the second half of 2021. Once the deal closes, Sportsman’s Warehouse will offer shoppers Bass Pro Shops’ fishing tackle and Cabela’s hunting gear as well as an overall expanded ecommerce selection.

Outdoor 264

Outdoor Fulfillment eCommerce Retail 264

Retail TouchPoints

DECEMBER 23, 2020

Kroger and ShopRite will help administer the COVID-19 vaccine nationwide via their pharmacies and clinics, in partnership with the federal government and state health departments. They are the latest retailers to announce their participation, joining Walmart , Walgreens , CVS Health , Stop & Shop and others in distributing the vaccine as widely as possible.

Beauty and Health 264

Beauty and Health Operations Other Retail 264

Fabric Blog

DECEMBER 23, 2020

Editor’s Note: This article was inspired by a PRD and mobile app strategy our team created for one of the world’s largest omnichannel fashion retailers. The concepts, requirements, and strategies presented here are relevant for other fashion retailers, as well as brands and retailers in other industries that want to increase customer retention and drive loyalty.

Mobile 98

Mobile Customer Retention Fashion Omnichannel 98

Retail TouchPoints

DECEMBER 23, 2020

The joy of serendipitous discoveries that comes from shopping IRL has proven an elusive experience to replicate online — until now. The pandemic led to the launch of a gamut of virtual store offerings designed to give shoppers a bit of the treasure hunt delights of in-store shopping. Spanning a variety of retail sectors, these virtual stores are being rolled out by prestige beauty brands like Charlotte Tilbury and even grocery stores like McEwan Fine Foods Don Mills, which launched a 3D virtual

Shipping Costs 230

Shipping Costs eCommerce Gifts eCommerce Marketing 230

RetailDive

DECEMBER 23, 2020

The retailer responded with a scathing statement accusing the Justice Department of ethics violations, factual inaccuracies and cherry-picking.

Retail 109

Retail 109

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Retail TouchPoints

DECEMBER 23, 2020

As part of a raft of executive changes, Bath & Body Works parent company L Brands has named Julie Rosen its new President. Rosen brings more than 20 years of retail industry experience, most recently as President of Ascena Retail Group ’s Ann Taylor and Loft divisions. Bath & Body Works also has named Deon Riley as its Chief Human Resources Officer; she will join the company by the end of 2020.

Channel 204

Channel Management Retail Operations 204

RetailDive

DECEMBER 23, 2020

After announcing it would wind down its U.S. operations earlier this year, 40 former Pet Valu locations will reopen under a new name as early as January.

Supplies 104

Supplies Operations 104

Retail TouchPoints

DECEMBER 23, 2020

In 2021, businesses in the United States will face new VAT rules for selling to final consumers in Europe. While the changes are meant to help streamline the filing and collection of Value Added Tax (VAT), they unintentionally make tax calculation more complex. While these news rules originated in the EU (with similar concepts in the UK, Norway and Switzerland), they are crucial for U.S.

Payment Services 164

Payment Services Telecommunications Technology Supplies 164

Omniconvert

DECEMBER 23, 2020

You’ve invested so much time and effort in your Shopify store to offer your customers a seamless experience. But does. The post eCommerce analytics apps for your Shopify store: Reveal vs. Glew appeared first on Omniconvert Ecommerce Growth Blog.

eCommerce Analytics 78

eCommerce Analytics Shopify eCommerce Blog 78

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Operations

Salsify

DECEMBER 23, 2020

Diverse and rapidly changing, the digital shelf is how shoppers engage with brands online. It consists of multiple touchpoints where consumers discover, research, and purchase products—and is estimated to influence 58% of U.S. retail sales by 2023 , including in-store visits.

Consumer 78

Consumer Retail 78

Retail Technology Review

DECEMBER 23, 2020

UK-based online marketplace, OnBuy.com, has set its sights on achieving unicorn status as it announces 605% year to date growth, rounding off a list of incredible 2020 successes for the company.

eCommerce 79

eCommerce Internet Retail Supplies Retail 79

Ecommerce Guru

DECEMBER 23, 2020

Amazon India announced the launch of the Amazon mentorship program Saathi that will assist vendors to exchange expertise and share best practices. Amazon Saathi helps Amazon sellers and small and medium enterprises (SMBs) across India to gain access to a wealth of content offered on the market by experienced sellers, a statement said. The Amazon India mentorship program will allow established sellers in the knowledge-sharing platform to share and access content with new or emerging […].

eCommerce 52

eCommerce Marketing 52

RetailWire

DECEMBER 23, 2020

France had stopped trucks from crossing between countries through the port of Dover in an attempt to ward off a new, highly contagious variant of COVID-19. Although trucks are moving again, progress is slow and Tesco and Sainsbury have both warned of produce shortages.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Kissmetrics

DECEMBER 23, 2020

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Interested in customer relationship management (CRM) software that’s free forever? You’ve got options. This is not a typo. Free means no cost. Forever means no time limit. I hope you’re sitting down, because there’s more shocking news.

Payment Services 291

Payment Services Payments Live Chat Management 291

RetailWire

DECEMBER 23, 2020

Third-party sellers say they are having issues with selling on Amazon Marketplace this holiday season. Complaints include limits on the amount of inventory sellers can store at fulfillment centers, plus long shipping delays. Yet, Amazon says third-party sales for the season are up 60 percent versus last year, and some experts say Amazon is handling its supply chain better than UPS, FedEx or the USPS.

Fulfillment 52

Fulfillment Supplies Shipping 52

Kibo

DECEMBER 23, 2020

The 2020 coronavirus pandemic slammed retailers’ omnichannel fulfillment operations. With agility remaining the watchword heading into 2021, fulfillment will dominate new-year priority lists. And fulfillment’s strongest foundation will come in the form of real-time inventory visibility. The past nine months have proven that retailers need more flexibility than ever when it comes to inventory.

Consumer 100

Consumer Shipping Costs Fulfillment Merchant Services 100

RetailWire

DECEMBER 23, 2020

Tesla CEO Elon Musk tweeted Tuesday that Apple CEO Tim Cook refused to take a meeting about acquiring Tesla at a time when the price was one tenth of what it is today. The tweet came following reports that Apple may be working on its own electric cars. Apple had no comment.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailDive

DECEMBER 23, 2020

The president's 11th-hour demands could deprive many U.S. consumers of much-needed rent and food assistance and further damage the economy.

Consumer 87

Consumer 87

RetailWire

DECEMBER 23, 2020

Fifty-eight hundred workers at an Amazon warehouse near Birmingham, Alabama are moving closer to a vote on whether to unionize, after three days of hearings in front of the National Labor Relations Board.

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RetailWire

DECEMBER 23, 2020

The U.S. Food and Drug Administration issued a warning letter to Whole Foods Market (owned by Amazon.com) for failing to label some products with food allergens. The products are mostly from the deli and bakery sections of the store. The company has recalled over 30 food products in the past year due to a failing to list food allergens.

Marketing 40

Marketing 40

RetailWire

DECEMBER 23, 2020

The Home Depot warned that organized retail crime steals store merchandise and resells it, oftentimes in online marketplaces. The retailer says, if a deal looks too good to be true, it probably is.

Retail 40

Retail 40

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailWire

DECEMBER 23, 2020

Gift cards are a hot holiday present, as shoppers worry about visiting stores during the pandemic. The fear of gifts arriving late has also driven sales. Gift cards were selling twice as fast in the first week of December as they were last year, according to InMarket.

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Gifts Presentation 40

RetailWire

DECEMBER 23, 2020

A new rule from the current U.S. Department of Labor allows restaurant owners to take employee tips to pay workers, such as cooks and dishwashers. The Economic Policy Institute says this could cost workers more than $700 million in wages. Tipped employees may also now be required to do additional labor, such as cleaning. An economist at EPI said it’s clear this is about the interest of corporate execs and shareholders.

Other 40

Other 40