Retail TouchPoints

MARCH 24, 2023

COVID-19 changed the way businesses function. As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Implementing a sophisticated digital queue management system is an effective strategy for managing customer flow, with a number of benefits for both customers and workers.

Improvements 290

Improvements Management Customer Banking 290

Forrester eCommerce

MARCH 24, 2023

To help you reach a future fit IT organization, Forrester has identified the six key steps to understanding IT operating model customers and stakeholders — if you do this, you can put them at the center of design, build, deliver, and serve.

Customer 347

Customer Operations Information Technology 347

Retail TouchPoints

MARCH 24, 2023

Walmart is reportedly eliminating hundreds of jobs at five ecommerce fulfillment centers, according to Reuters and CNBC. Affected employees have been asked to find jobs at other Walmart locations within 90 days as the company makes cuts “to better prepare for the future needs of customers,” according to a company spokesperson. “This decision was not made lightly, and we’re working closely with affected associates to help them understand what career options may be available at other Walmart locat

Fulfillment 318

Fulfillment Operations eCommerce Other 318

Forrester eCommerce

MARCH 24, 2023

Learn how to cut through the noise and build compelling business cases using Forrester's proven Total Economic Impact™ methodology — the same methodology we use to help our clients demonstrate a consistent, proven, and repeatable way to justify technology investments.

Technology 195

Technology B2B Marketing 195

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Retail TouchPoints

MARCH 24, 2023

Shopify has launched a new integration with Google Cloud that enables its merchants to leverage Google-quality search capabilities and AI innovations on their sites. Enterprise brands on Shopify can now access Google Cloud’s Discovery Al solutions directly through Commerce Components , Shopify’s enterprise retail solution. “We’re bringing together the best in commerce with the best in search to solve a complex and costly problem for enterprise retailers — world-class sear

Shopify 306

Shopify Merchant Services Recommendation eCommerce 306

Forrester eCommerce

MARCH 24, 2023

This week, the Forrester Wave: Content Platforms, Q1 2023 went live! We looked at 13 key vendors and evaluated them on 26 criteria. This resulted in 3 Leaders, 7 Strong Performers, 2 Contender, and 1 Challenger.

Marketing 195

Marketing Customer 195

Fabric

MARCH 24, 2023

What is EDI? EDI stands for Electronic Data Interchange. First introduced in the 1960s to support shipment supply chains in the US military, it is a system of exchanging business documents electronically between different companies, organizations, or trading partners. EDI is used to automate and streamline business processes, such as ordering, invoicing, and shipping, by replacing traditional paper-based documents with electronic documents that can be easily exchanged and processed by computers.

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EDI Shipping Costs Payment Services Document 130

Retail TouchPoints

MARCH 24, 2023

Media networks are retailers’ hottest new accessory; in fact, the sheer number of retailers that have developed retail media networks (RMNs) in the last two years is impressive, almost to the point of being overwhelming. The list, which changes nearly every day, now includes everyone from platforms like Shopify ; multi-category merchants like Macy’s , BJ’s Wholesale Club and Lord & Taylor ; category specialists like Best Buy and HelloFresh ; and even commerce intermediaries like Instacart an

Retail 295

Retail Multi-channel Financial Services Merchant Services 295

Ecommerce Platforms

MARCH 24, 2023

To get into ecommerce, you’ll need an online platform to host your products. So here I'll compare three very different solutions: Shopify, Etsy, and Squarespace. Don't have time to read the whole review? Here’s a brief summary: Use Shopify to build a scalable online store with access to a wide range of eCommerce features. Use Squarespace to showcase lots of imagery in the best possible light, and if beautiful web design and customization freedom is your priority.

Shopify 104

Shopify Shipping Costs Social Media Merchant Services 104

Retail TouchPoints

MARCH 24, 2023

Online pet retailer Chewy is looking to expand operations beyond the U.S. some time in 2023, but executives didn’t provide a more specific time frame or the markets it’s planning to enter. “We are actively building the capabilities and team to launch our first international market over the next few quarters,” said Sumit Singh, CEO of Chewy on a recent call discussing the retailer’s Q4 and FY2022 results.

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Operations Marketing Management Retail 288

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Ecommerce Platforms

MARCH 24, 2023

The print-on-demand market is anticipated to grow at a compound annual growth rate (CAGR) of 26.1% until 2030. If you want a slice of that pie, stick around as we look at two popular POD services: Printful and Gelato. However, if you don’t have time to skim this entire comparison review, here’s my verdict upfront: While Gelato might be the better choice if you’re looking for a more sustainable POD service, Printful is the more established of the two solutions, offers a variety of high-quality br

Shipping Costs 104

Shipping Costs Apparel Order Fulfillment Fulfillment 104

RetailDive

MARCH 24, 2023

The clothing brand said the move to supplement humans with AI models supports its diversity and sustainability efforts.

Clothing 144

Clothing 144

Digital Doughnut

MARCH 24, 2023

Ai is quickly changing the digital marketing landscape. For many marketers, this offers an opportunity for increased productivity, however, there are some important aspects to be aware of.

SEO 97

SEO Marketing Search Marketing Technology 97

RetailDive

MARCH 24, 2023

As the battle over the future of TikTok intensifies, 56% of marketers believe it is highly or somewhat unlikely that the federal government will ban the platform.

Marketing 115

Marketing 115

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Operations

ROI Revolution

MARCH 24, 2023

Ad revenue from TikTok will surpass $6 billion in 2023 – more than triple what it was in 2020. Pending the ban of the platform, TikTok ad revenue is projected to approach $14 billion by 2026. For many advertisers, TikTok being banned in the US would mean social media strategies would have to be entirely reorganized in order to maintain the same level of revenue.

Social Media 78

Social Media Channel Marketing Events 78

RetailDive

MARCH 24, 2023

The retail giant has expanded its infrastructure in recent years to keep up with Amazon, but online sales growth has slowed in recent months.

eCommerce 115

eCommerce Retail 115

Ecommerce Guru

MARCH 24, 2023

Imagine; you initially started your online store and the last thing that you may have pictured was having to work […] The post <strong>The Impact Of Ai And Machine Learning On E-Commerce</strong> appeared first on Ecommerce Guru.

eCommerce 52

eCommerce 52

RetailDive

MARCH 24, 2023

The plus-size brand has a new, exclusive swimwear collection. Meanwhile, Jack Daniel’s says the parody dog toy’s bark is, in fact, as bad as its bite.

Toys 105

Toys 105

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailWire

MARCH 24, 2023

The Federal Trade Commission has proposed a new rule to end so-called “click to subscribe, call to cancel” systems. The new rule would require companies to offer a simple click-to-cancel subscription option.

Subscription 52

Subscription Article 52

RetailDive

MARCH 24, 2023

Under a new CEO, the luxury resale site has been scrutinizing various aspects of its business and slashing expenses.

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RetailWire

MARCH 24, 2023

There’s no such thing as truly free shipping and retailers are looking for ways to lower costs in the face of rising supply chain costs. Retailers are also raising minimum purchase requirements and looking for other ways to have their customers pick up the tab of last-mile fulfillment.

Shipping Costs 52

Shipping Costs Shipping Retail Fulfillment 52

RetailDive

MARCH 24, 2023

Five additional Studio By Sally locations will open in 2023, with an eye to launch 100 throughout the U.S. over the next three to four years.

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105

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailWire

MARCH 24, 2023

Pet healthcare services such as pharmacy and veterinary clinics and their high margins are an essential part of the growth strategies at Chewy and Petco. “A puppy that was, you know, adopted or bought, during 2020 is now three years old. As they get older, they’re only going to require more health care,” said Anna Andreeva, a senior equity research analyst and managing director at Needham and Company.

Management 52

Management Article 52

RetailDive

MARCH 24, 2023

The brand initially launched three of its products within The Wellness Shop, an initiative the beauty retailer introduced in 2021.

Retail 109

Retail 109

Digital Doughnut

MARCH 24, 2023

Recently, news broke that the Food and Drug Administration (FDA) proposed that non-dairy products made from soy, oats, and other plants could be labeled as "milk." This is a significant development not just for the plant-based milk industry, but the dairy industry as well.

Marketing 52

Marketing Other Customer Experience B2C 52

Retalon

MARCH 24, 2023

With 59% of the world having access to the internet, online shopping is often the more convenient option and it's expected that by 2040 more than 95% of all purchases will be conducted via e-commerce. The post 3 Expert Tips to Master Inventory Management for E-commerce appeared first on Retalon.

eCommerce 41

eCommerce Management Blog 41

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailWire

MARCH 24, 2023

Some visitors to the Blockbuster website have seen a message that says, “We are working on rewinding your movie.” This message has led to speculation that the one-time video rental giant that went out of business may be ready for a comeback of some sort.

Article 40

Article 40

Funnel.io

MARCH 24, 2023

Modern day digital marketers have to contend with loads of challenges. One of the most daunting obstacles is trying to make sense of your performance data across the ever growing list of marketing platforms.

Marketing 36

Marketing 36

RetailWire

MARCH 24, 2023

ChatGPT uses a real language model to understand queries and can learn the needs of retail customers. These are two reasons retailers are beginning to deploy the artificial intelligence-powered chatbot tech.

Customer Experience 40

Customer Experience Improvements Customer Retail 40

RetailWire

MARCH 24, 2023

Instacart Health offers a suite of services that medical care providers can use to recommend foods to improve their patients’ nutrition. The new service will allow practitioners to prescribe food in the same way as medicine. Boston Children’s Hospital is among the first to use the service. “We believe we can leverage our technology, our platform, and our partnerships to help ensure more families have access to the nutritious food they need to live healthier lives,” said D

Recommendation 40

Recommendation Technology Improvements Article 40

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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