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Akeneo’s Product Information Management Solution Now Available on SAP® Store

365 Retail

Akeneo , the global leader in product experience management (PXM) and product information management, announced that its Akeneo Product Information Management (PIM) solution is now available on SAP® Store , the online marketplace for SAP and partner offerings.

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How Gen AI is Reshaping our Understanding of User Intent

Retail TouchPoints

Integrating AI models like ChatGPT alongside traditional analytics like Google — or as an enabler for personalization in enterprise search tools like Lucidworks Fusion — offers a window into customer desires. Make gen AI part of your search strategy : Integrating gen AI into search platforms transforms the understanding of user intent.

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Relying on End-to-End Observability to Ensure Exceptional Customer Experience

Retail TouchPoints

In the past at SAP, we sometimes found ourselves in reactive mode. All this is integrated into our single dashboard to display the likelihood of different problems through an availability risk score. At SAP, we have found that there are five best practices for harnessing the power of observability: Know what to measure.

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How Data and Tech Power Jewelry Brand Pandora’s Mission to ‘Give a Voice to People’s Loves’

Retail TouchPoints

Central to this effort will be transitioning to SAP’s Enterprise Resource Planning (ERP) system, an endeavor that won’t be completed until 2026. Globally, 80% of women are familiar with the brand and 30% of them own a Pandora item, so the stakes for the brand’s digital transformation are high. “We’re

Jewelry 247
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Deloitte Acquires Keytree Tech Consultancy

Retail TouchPoints

The Keytree skills base will bolster Deloitte’s implementation of a range of SAP solutions that are designed to help customers with their key digital transformation projects. CEO Dan McNamara, Managing Director Tim Kyle and a wider workforce will be integrated into Deloitte’s enterprise technology and performance practice.

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SAP to Acquire Emarsys, Expanding Omnichannel Engagement Capabilities

Retail TouchPoints

SAP has entered into an agreement to acquire Emarsys to bolster the SAP Customer Experience Portfolio with Emarsys’ cloud-based marketing capabilities. SAP wants to create a product portfolio that can be used for a “commerce anywhere” strategy — one that allows for personalized digital experiences at any channel at any time.

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How MACH Technologies Help Retailers Foster a Dynamic Customer Experience

Retail TouchPoints

Yet, an even more ambitious model of customer experience has emerged : an integrated channel model in which all customer interactions — in-person, online and metaverse — are managed by a single mobile application. Sai Koppala is the Chief Marketing and Strategy Officer at SheerID.