Forrester eCommerce

MARCH 7, 2024

Relationships matter. As a security leader, you need to be seen by customers, colleagues, C-level execs, and the cybersecurity community as helpful, trustworthy, fair, and with a good dose of empathy. Recently, I had the honor of speaking with the latest cybersecurity cohort at a local program for underprivileged, underserved students.

Customer 450

Customer Management 450

Retail TouchPoints

OCTOBER 19, 2023

Brides turn to us during one of the most important moments of their lives, and our incredible leadership team ensures our organization is ready to meet our customers’ every need,” said Marcum in a statement. The promoted executives include: Bob Walker, who joined David’s Bridal in 2019 as Chief Retail Officer, has been promoted to COO.

Supplies 247

Supplies Operations Technology Retail 247

Groove

JULY 14, 2020

Your response may reveal a lot about the leadership roles within your organization. So, we're sharing these 3 marketing leadership tips to help increase productivity, drive employee determination and guide your business's overall marketing strategy. 3 Marketing Leadership Tips. Be Data-Driven. Be Data-Driven. Conclusion.

Improvements 355

Improvements Marketing Webinar Events 355

Retail TouchPoints

FEBRUARY 15, 2023

The changes include an updated leadership structure that moves additional group-level responsibilities to each of the company’s brand presidents, as well the elimination of a number of positions representing “less than 5% ” of its workforce. . We will support those associates who will be leaving the company with severance and other benefits.”

Technology 262

Technology Operations Customer Experience Information 262

Forrester eCommerce

MAY 18, 2022

As my colleague Katy Tynan sums it up, this is more about leadership change than about […]. Whether you refer to digital transformation, customer experience transformation or sustainable transformation, the most important success factor is often the same, whatever the industry.

Management 195

Management Reference Customer Experience Customer 195

Retail TouchPoints

JANUARY 11, 2023

His leadership has accelerated the appeal and success of this iconic Maison. Stéphane Bianchi’s leadership skills, his understanding of products and markets, and his organizational acumen have enabled the Maisons in the division to achieve remarkable results under his management.”.

Jewelry 268

Jewelry Management Other Marketing 268

Forrester eCommerce

APRIL 4, 2024

Overcome tall poppy syndrome. Inspire team growth, foster a learning mindset, and challenge the status quo. Achieve extraordinary results through practicality, influence, curiosity, and resilience.

Operations 217

Operations Customer 217

Retail TouchPoints

SEPTEMBER 7, 2022

Cornell’s decision to remain in the leadership role was made following last month’s news of Target’s Q2 2022 performance, which saw net earnings drop 90% from Q2 2021. McCarthy has worked with Target for 18 years in a number of leadership positions and has led the company through supply chain transformation, merchandise planning and buying.

Supplies 284

Supplies Omnichannel Management Retail 284

Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. Miller also has held leadership roles at global payments processing firm First Data Corporation, TD Ameritrade and The U.S.

Payment Services 304

Payment Services Omnichannel Department Stores Operations 304

Retail TouchPoints

SEPTEMBER 14, 2022

Preserving Reebok’s core values was an important focus as we enhanced the brand’s Senior Leadership Team,” said Miller in a statement. In addition to the appointment of Krinsky, SPARC Group also appointed two members of its team to the Reebok senior leadership team. John Moore has been appointed SVP of U.S.

Apparel 237

Apparel Operations Management Marketing 237

Retail TouchPoints

MAY 25, 2023

Nike has made two senior leadership promotions aimed at helping the brand build on its current momentum while driving deeper integration across the business. Additionally, COO Andy Campion will take on a new leadership role as Managing Director, Strategic Business Ventures.

Supplies 245

Supplies Consumer Management Operations 245

Retail TouchPoints

OCTOBER 26, 2022

During her 42-year career, Gove has worked in a number of executive leadership roles and served on the boards of different companies, many in the retail space, including Conn’s HomePlus , The Fresh Market , Tailored Brands , Iconix Brand Group , AutoZone and Golfsmith. Gove will continue to serve on the company’s board.

Customer Loyalty 245

Customer Loyalty Supplies Operations Marketing 245

Kissmetrics

APRIL 7, 2021

Thought leadership marketing is a powerful thing. What Is Thought Leadership Marketing? Thought leadership marketing is the practice of increasing your brand’s visibility by establishing yourself as an expert source of information. What Is Thought Leadership Marketing? Improve Brand Awareness and Exposure.

Marketing 255

Marketing Books Social Media Live Chat 255

Forrester eCommerce

MARCH 13, 2024

Or, How To Know If You Are A Bad Leader (And How To Fix It) In 2022, employees experienced five times the number of planned changes that they saw in 2016. Not surprisingly, that drastic increase in the volume of change greatly reduced employee willingness to support it. I’ve written a new report on how […]

Management 365

Management 365

Retail TouchPoints

MAY 5, 2022

Target also expanded its leadership team with other promotions and expanded the duties of the Chief Growth Officer position. Craig has been with Target since 2008, most recently as SVP of Digital, and has held leadership roles across various other business areas. ”

Supplies 225

Supplies Customer Experience Omnichannel Other 225

Retail TouchPoints

APRIL 13, 2021

Moss brings a decadeof leadership in a variety of high-tech businesses to his new role. In addition to expanding its leadership team, Blue Nile also is investing in its technology, website experience and new customer services, including the ability to book virtual appointments. ” . ”

Jewelry 261

Jewelry Supplies Books Fashion 261

Forrester eCommerce

OCTOBER 16, 2023

It’s no secret that many of the challenges in getting value from data and insights are rooted in the need for better data literacy, internal communication, and a stronger data culture. It’s even become the subject of an SNL-worthy (for us data people) satire online. This week, we saw a meaningful move at addressing data […]

Management 427

Management Technology Customer 427

Retail TouchPoints

JANUARY 31, 2023

Vera Bradley has reconfigured its leadership team with the appointment of Alison Hiatt to the newly-created job of Chief Marketing Officer and the removal of three high-level roles.

Operations 173

Operations Marketing Retail Customer 173

Retail TouchPoints

SEPTEMBER 22, 2022

We are confident that we have the right leadership in place to advance our strategic priorities and be the leading partner in reimagining healthcare.”. Shields will play a critical role in that reimagination, not least because of its strong financial performance.

Omnichannel 256

Omnichannel Customer Experience Other Operations 256

Forrester eCommerce

JANUARY 8, 2021

Decision-makers cast a widening net for insights into their customers and operations: 85% of decision-makers prioritize the use of data insights, incorporating quantitative information into the decision-making process.

Operations 489

Operations Information Customer 489

RIS News

JANUARY 24, 2024

Amazon is seeing some changes at the leadership level, as its current SVP of Worldwide Operations moves over to the company’s tech solutions arm, AWS. Udit Madan will be taking over the role.

Operations 93

Operations 93

365 Retail

NOVEMBER 20, 2023

The exciting new leadership expansion marks a new chapter of growth for the business as it aggressively accelerates its European expansion strategy. This is why the time is right to strengthen our leadership team to help us deliver on our vision to positively disrupt the world of off-price.”

eCommerce Platforms 104

eCommerce Platforms Games Operations eCommerce 104

365 Retail

MARCH 8, 2024

Director of Online, David Seeby John O’Driscoll joins the business as Director of Strategy , where he will be responsible for overseeing the delivery of the leadership team’s strategic plans to build a stronger, more modern Matalan. Jo, Toni, John and David have all now joined the business on a permanent basis.

eCommerce 62

eCommerce Omnichannel Events Management 62

Wiser

SEPTEMBER 6, 2023

The post Customer Satisfaction Management: The Key to Sustained Brand Leadership appeared first on Wiser Retail Strategies. In essence, keeping your shoppers happy is not just about making a single sale, but about building a long-lasting relationship that benefits both the customer and the business.

Management 147

Management Customer Customer Loyalty Improvements 147

Retail TouchPoints

MARCH 12, 2021

VP leadership consist of at least 29% racial and ethnic minorities, by 2025. Nike has created a diversity roadmap that aims to reach 49.5% female employees across the enterprise, and to make the U.S.

Supplies 246

Supplies Operations Retail 246

Retail TouchPoints

APRIL 25, 2023

Canada Goose has named Matt Blonder as its first-ever Chief Digital Officer (CDO), one of five key appointments designed to drive the retailer’s five-year strategic growth plan.

Omnichannel 290

Omnichannel Consumer Operations eCommerce 290

Forrester eCommerce

MARCH 6, 2024

How recently did your company leadership issue a directive implying that the sales team must change their behavior? Not long ago, if yours is like most revenue organizations.

Customer 426

Customer 426

365 Retail

SEPTEMBER 24, 2023

Integrated Systems Events has announced the expansion of its Senior Leadership Team with key appointments ahead of ISE 2024. The post ISE Grows Senior Leadership Team appeared first on 365 RETAIL | The Latest Retail News. Lara brings extensive experience in strategic management to the company.

Events 52

Events Management Marketing Operations 52

Forrester eCommerce

APRIL 24, 2024

This award offers the opportunity to showcase real excellence in enterprise architecture, distinguish your company’s thought leadership, and give back to the broader architecture profession. Since 2010, Forrester has sponsored its Global EA Awards, which means this is the 15th annual occasion!

Customer 235

Customer 235

Forrester eCommerce

MARCH 5, 2024

To look deeper at one such organization with diverse businesses, we interview Kristin Edie, Vice President of Enterprise Sustainability at Hallmark about her leadership role and the most impactful sustainability efforts at Hallmark across Hallmark Media, Crayola, and […]

EDI 391

EDI 391

Retail TouchPoints

APRIL 1, 2022

From the beginning of my career, I’ve been in a leadership role. You have this funnel, and as the roles move more toward leadership, manager and district manager, how do we open that funnel and make sure there is a real pipeline? RTP: How did your career prepare you for this work in DE&I? They’re hourly. Clear that artery.

Retail 265

Retail Consumer Other Management 265

Forrester eCommerce

MAY 15, 2023

The "reasons" that digital transformations fail are often just symptoms. Tech leaders need to connect the dots throughout user networks if digital CX transformation efforts are to succeed.

Customer Experience 195

Customer Experience Technology Customer 195

365 Retail

SEPTEMBER 11, 2023

Joanne is an accomplished commercial leader with extensive senior leadership experience, including her recent role as regional stores director at Sainsbury’s. The post bp Strengthens Retail Leadership Team with Appointment of Joanne Hall as UK Retail Operations Director appeared first on 365 RETAIL | The Latest Retail News.

Operations 109

Operations Retail Customer Experience Mobile 109

Forrester eCommerce

SEPTEMBER 25, 2020

This post outlines three key ways product leaders can use customer input and feedback to drive growth in the coming year.

Management 403

Management Customer 403

Forrester eCommerce

FEBRUARY 20, 2024

Those who have leadership responsibility for their organization’s technology portfolio will hear the relief in my voice when I say technology optimization now carries more weight as a key driver for efficiency, acceleration, and innovation than it ever has in the past.

Technology 378

Technology 378

Forrester eCommerce

APRIL 10, 2024

These are the advertising or thought leadership initiatives intended to provide a compelling yet broad brand story — but they often aren’t well connected to buyer needs and demand programs. Most marketing leaders run top-level brand and reputation programs as a primary way of building awareness.

Marketing 276

Marketing B2B Customer 276

Forrester eCommerce

OCTOBER 24, 2023

This report looks at how generative AI will affect six different security domains: detection and response, Zero Trust, security leadership, product security, privacy and data protection, and risk and compliance. There’s […]

Management 501

Management Customer 501