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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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Best CRM for Shopify? Our Favorite Apps and Integrations

Groove

Users get unlimited access to HubSpot's impressive set of resources, including HubSpot Academy and community forums. Klaviyo provides live chat and direct email support. The downside is that HubSpot may be cost-prohibitive for some small businesses on a tight budget.

Shopify 358
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Best CRM for Shopify? Our Favorite Apps and Integrations

Groove

Users get unlimited access to HubSpot's impressive set of resources, including HubSpot Academy and community forums. Klaviyo provides live chat and direct email support. The downside is that HubSpot may be cost-prohibitive for some small businesses on a tight budget.

Shopify 358
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3 Post-Purchase Fails…and How to Fix Them  

Retail TouchPoints

While it’s always helpful to arm associates and live chat agents with communication guides and tools that will help them deescalate issues and solve problems, automated tools are becoming more common. Instead of an upsell, use post-purchase messaging to provide helpful information about the product that’s coming,” Pfeiffer recommended.

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21 Field-Tested Strategies to Increase Live Chat eCommerce Conversions

Inflow Insights

You know that live chat is helpful for the customer experience on your eCommerce site…but does your live chat increase conversions ? We’ve noticed that many eCommerce companies are hopeful that the resources they put into live chat are helping to increase sales.

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The Best Shopify CRM? Our Favorite Apps and Integrations

Groove

Users get unlimited access to HubSpot's impressive set of resources, including HubSpot Academy and community forums. Klaviyo provides live chat and direct email support. The downside is that HubSpot may be cost-prohibitive for some small businesses on a tight budget.

Shopify 195
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10 Steps for Developing an eCommerce Website

Groove

However, if your team doesn’t have the resources to build a site on their own, don’t worry. We recommended creating a few buyer personas to better understand the majority of your target audience. Use a Customer Support & Live Chat Tool. Purchase a Domain Name. Create a Content Marketing Strategy.