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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Think year-round love with these five critical customer service tips. Our research found that 63% of online shoppers favor live chat with a human being for online customer service, and 37% of those using it are likely to place an order. Automated live chat (bot) was also very interesting, seeing 52% usage.

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Shopping Cart Abandonment: 7 Tips to Capture Revenue

Groove

Shopping Cart Abandonment Tips. Experiment With Live Chat & Chat Bots. Among many available options, we we recommend using promoting free shipping and discounts and promotions. Free Shipping. Therefore, it is inherently important to develop a successful shipping strategy. Add Clear Incentives.

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

Tip 1: Offer deep customer support to help with conversion and enhance loyalty. Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Tip 2: Simplify the cart and checkout process. Tip 3: Optimize navigation and search.

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8 Tips to Handle the E-commerce Holiday Rush

lateshipment

Here are some tips categorized via different stages of the customer journey to help you do just that. Here are different business areas where you can introduce automation: Automate email and SMS notifications for different transactional shipping events such as order shipped, in transit, delivered, etc.

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5 Ecommerce Marketing Tips to Boost Sales

Omnisend

From the more technical, website-related fixes to marketing automation tactics and good old-fashioned customer support, these tips are not only a breeze to get up-and-running but they’ll begin to reap immediate results, too. Clear pricing : As well as including any price discounts that might apply, clearly state your shipping policies (e.g.,

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5 Must-Know Tips For Shopify Subscription Programs

Groove

The most well-known example of this program is Amazon’s Subscribe and Save on Prime-shipped items. Does your subscription program include a members-only forum or live chat feature? This optimization tip can blur the lines between the curation and replenishment models. Product Bundles.

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Shopify Subscriptions App: 5 Must-Know Tips for your Program

Groove

The most well-known example of this program is Amazon’s Subscribe and Save on Prime-shipped items. Community Does your subscription program include a members-only forum or live chat feature? Product Bundles This optimization tip can blur the lines between the curation and replenishment models.