2005 Consumer Customer Experience Management 
Kissmetrics
APRIL 23, 2021
There are a lot of misconceptions about online reputation management. In this guide, I’ll explain the role of online reputation management in today’s digital age, explain why it matters, and outline 10 tips for improving and protecting your brand’s online image. Why Does Reputation Management Matter?
Retail TouchPoints
JUNE 26, 2023
“The wine industry is a very old-school business, and it’s a distributor-driven business because of the 21st Amendment, which basically gave all the power to the states to regulate and manage alcohol sales,” explained Jessica Kogan, Chief Growth and Experience Officer at Vintage Wine Estates in an interview with Retail TouchPoints.
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Retail TouchPoints
OCTOBER 26, 2023
grocery shoppers, 78% of consumers have experienced out-of-stock products in-store over the last 12 months, and 68% have experienced the same issue online. Not only do alerts like these help recapture lost sales, but they also maximize associate productivity through effective task management. If not, then the opposite becomes true.
Retail TouchPoints
JUNE 23, 2022
Murali Gokki, a Managing Director in the retail practice at AlixPartners — the consulting firm that has become retailers’ go-to as they consider ecommerce spinoffs — has a more nuanced take: “The broader pressure is about transforming [these businesses] to a digital-first mindset,” he said in an interview with Retail TouchPoints.
RTP blog
JUNE 16, 2017
Google Trends shows the term first appeared in 2005, with intermittent spikes every couple of years until it skyrocketed to unprecedented popularity at the start of 2017. Many of these brands, and others facing similar trajectories, have something in common — they failed to adapt to the era of the new consumer.
GetElastic
SEPTEMBER 1, 2021
Some of the key B2B consumer trends we’re seeing today include: Online shopping is here to stay and customers are showing preferences for digital self-service. B2B buyers expect personalization experiences and are even willing to pay more. Company to consumer messaging. Mobile commerce is on the rise. Offer bundles.
Retail TouchPoints
JUNE 6, 2023
Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.
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