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How the Y2K Revival is Expanding True Religion’s Shopper Community

Retail TouchPoints

Starting as a Senior Designer in 2006, he worked his way up to VP of Innovation before he left the company in 2017. Wells knows True Religion needs to be intentional about the channels it uses to connect with consumers. Social media is a prime channel both for sourcing creator partners and gleaning deeper consumer insights.

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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

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Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. . This strategy could hold water.

eCommerce 276
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How Best Buy, Nordstrom and Ulta Are Nailing the Brick and Click Customer Experience

Sailthru

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Instead, we tend to build up mental schemas, with a brick and click customer journey that includes online, mobile and yes, physical touchpoints. For the Modern Customer Experience, Size Isn’t Everything.

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Best Headless Commerce Platforms in 2023

GetElastic

Since its founding in 2006, Commercetools software has been implemented by Fortune 500 companies across industries. Since its founding in 2006, Commercetools software has been implemented by Fortune 500 companies across industries. Commercetools has offices across the US, Europe, and Asia Pacific, with headquarters in Germany.

Magento 147
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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

Using a customer experience automation solution to collect and analyze customer data as a way to predict likely returns based on the order’s characteristics (multiple sizes of the same black dress, for example) can also help you to plan and predict return volume. Offer More Order Pickup Flexibility.

Retail 288
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Marketing Automation: What is it, Examples & Tools [2021]

Kissmetrics

AdRoll is helpful for retargeting customers through re-engagement on Facebook, Twitter, and the web. With cross-device and cross-platform retargeting capabilities as well as flexible segmentation, you can provide customized experiences that dramatically improve marketing efficiency.

Marketing 362