Retail TouchPoints

MAY 5, 2022

Target has named Cara Sylvester to the newly-created role of EVP and Chief Guest Experience Officer. She which will lead the strategic development of Target’s customer experience both in-store and online, reporting directly to CEO Brian Cornell. Brett Craig was promoted to EVP and CIO, where he will report to Sylvester.

Supplies 209

Supplies Customer Experience Omnichannel Other 209

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Artificial Intelligence (AI) It should come as no surprise that AI was the “golden child” of this year’s Big Show. Is it the real deal?

ACH 238

ACH Multi-channel Technology Customer Retention 238

Retail TouchPoints

OCTOBER 31, 2023

retailers will add 410,000 seasonal positions this year, which is the lowest number of jobs added in the quarter since 2008. Established store associates are no strangers to the complexities of omnichannel. Assess technology gaps and make better use of what you have. Allow associates to focus on their strengths.

Omnichannel 266

Omnichannel Consumer Management Technology 266

Retail TouchPoints

FEBRUARY 12, 2021

For that reason, a seamless, streamlined customer experience will be front and center. For example, Euromonitor found that younger consumers are likely to prefer digital interactions, while their older counterparts prefer talking to human customer service representatives.

Consumer 346

Consumer Omnichannel Events Customer Experience 346

Optimizely

JUNE 21, 2018

Last year’s closures even managed to beat the previous record of 6,163 store closings in 2008 — mid-financial crisis. Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels. Ecommerce is the future, right?

Workshop 312

Workshop Travel Channel Customer Experience 312

Kibo

FEBRUARY 13, 2023

It’s the foundational concept behind any composable technology, including composable commerce. PeakActivity is a partner to many brands to help them with growth in eCommerce and innovative technology experiences. They started working with us in 2016 to build a customer experience for an omnichannel furniture shopper.

Home Furnishings 62

Home Furnishings Customer Experience Omnichannel Demo 62

ESW

JUNE 23, 2023

Likewise, technology trends are rapidly changing the customer experience, and many legacy brands are struggling to keep up. Younger generations may have seen their parents struggle with credit card debt during the 2008 recession, so they appreciate the transparency of BNPL payments. How are brands meeting this demand?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78